Help and Advice
The advice service will be closed
Our advice service will be closed on Thursday 6th November and Friday 7th November, due to staff training and development. We will resume our service as normal on Monday 10th November. We will pick up any enquiries within 5 working days of our service resuming. We would like to thank you in advance, for your patience and understanding.
Do you have questions or concerns about your results? Read our frequently asked questions to get quick answers before you decide to contact us.
Brookes Union Advice Service offers advice on university processes such as Exceptional Circumstances, Appeals, Complaints and Misconduct. We can also support you if you experience issues in Brookes halls of residence. Our service is free, confidential and independent from Oxford Brookes University.
We support undergraduates, postgraduate taught and postgraduate research students.
If we can't help directly, we will recommend a service that can.
We offer advice on:
These are the topics which we are able to provide advice sessions on. If you don't find the information you need here, you can contact our advisors about it.
Other support services
These are support services which are not part of Brookes Union Advice, but which we recommend to students.
How to contact us
Read the information available above before you contact our advisors. It's often the quickest way to get the information you need.
Contact us at [email protected] . Once you have submitted your email an advisor will be in touch.
Advice service policies
We have a book of policies about our service, how we operate and how we’ll support you. We might need to reference these as we advise you
Our privacy policy Our confidentiality policy Our data retention and destruction policy Our client care letter Our signposting and referral policy