Support Services
For the majority of our customers, we provide an excellent standard support package complete with a service level agreement (SLA), ensuring a seamless experience. Nevertheless, we recognize that certain customers require extra assistance, personalized attention, and guidance. For those in search of a heightened level of support, we present advanced packages; each meticulously tailored to fulfill your production and onboarding requirements.
| Support services | Standard Plan | Premium Plan | Enterprise Plan |
|---|---|---|---|
| Standard working hours | Business days (Timezone based) | 24/7 | 24/7 |
| Help center | |||
| Email based communication | |||
| Prioritized response | |||
| Periodic updates | |||
| Subject matter expert consulting | |||
| Technical account manager | |||
| Dedicated Slack channel | |||
| On-boarding specialist | |||
| Quarterly Technical Review (QTR) |
$2,500/Review* |
||
| Monthly price | 8% of monthly invoice up to $5K/month (*Min $500/month) |
$10K/month | |
| Eligibility | Everyone | Contact sales@brightdata.com or ask your account manager or ask your account manager |
Contact sales@brightdata.com or ask your account manager or ask your account manager |
| Service level agreement (SLA) | Standard SLA | Contact sales@brightdata.com or ask your account manager or ask your account manager |
Contact sales@brightdata.com or ask your account manager or ask your account manager |
Standard Support (Included with all plans): Our standard support plan comes with a reliable Service Level Agreement (SLA) to ensure your data collection process runs smoothly. Access our extensive knowledge base and receive timely responses from our support team. Premium Support: 24/7 access to our team of support experts, benefiting from expedited response times and periodic updates on your ongoing inquiries. Enterprise Support: For large-scale and mission-critical projects, our Enterprise Support plan is the ultimate choice. Benefit from a dedicated technical account manager (TAM), 24/7 support availability, and improved SLAs to keep your data collection efforts optimized around the clock. Email our support at: support@brightdata.com