Latest Episodes
252. Celebrating Five Years of Generosity
“Generosity means that you give of the things that you really can’t get back.” “I was happiest and most fulfilled anytime I was giving or fully engaged with another person.”…
251. How Presence Initiates True Generosity with Tracy Davidson
“When we give, in this case, presence, what we get is like genuine connection and we get to make that person feel as valued as they really are.” “Every act…
250. How Empowering Your Team Drives Peak Performance
“Empower everyone to do what’s right for our customers.” “If you take care of your employees, they’re going to take care of your customers.” “The roll up the sleeves factor.…
249. Building Your Leadership Legacy with Kate Paine
“I think legacy is, did you positively impact someone’s life?” “Listen deeply and listen with various parts of you.” “There’s no failing, there’s just learning.” Episode summary | In…
248. One for All: The Power of Trust with Bill Straub
“When there’s a high degree of trust, especially in teams, the sky’s the limit.” “Flexibility, community, excellence, collaboration and growth, and then proximity to leadership. All those things kind of…
247. Reframing Luxury: Creating Transformative Client Experiences with Neen James
“Luxury is about experiences, not things. We all have the opportunity to give someone a luxury experience.” “Personalization requires information, customization requires connection.” “Listen with your eyes.” Episode summary…
246. Leadership that Listens: Giving Your Team a Voice with Jon Sichel
“If you give credit to people who deserve it, you will be recognized as a great leader giving your team members the ability to have a voice.” “Trusting your team…
245. Putting the “Mate” Back in Teammate with Shayna Goodworth
“Mateship is essentially a code of conduct that embodies friendship, equality, solidarity, and it’s often forged in adversity.” “We all have something to give one another.” “Be generous with your…
244. Why Risk-Taking and Adaptability Fuel Bold Leadership with Gemma Toner
“Take more risks. Take them early and often.” “I think a generous leader is someone that looks at you for the long view and they see you.” “Generosity is having…
243. How to Balance Innovation and Stability in Leadership with Kenon Chen
“We should always test rigorously new innovation before putting it out in the wild to ensure stability.” “You can’t really go after the really big things that you want to…
From the Vault #3. How Empathetic Leadership Can Change Your Company with Susan Chapman-Hughes
“Being an empathetic leader… knowing who your people are, really caring about them, leading with understanding versus judgment is so critical.” “If you want to be treated well and given…
242. Reimagining Insurance: A Company Built on Care
“It’s really simple. It’s just really just caring about your people and putting people first and then that ends up becoming a huge driver in growth.” “Accountability is a big…
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