This Privacy Policy sets out Breadstack Technologies Inc’s (Breadstack) policy concerning how we obtain, use, and disclose information about you, including through our website at www.breadstack.com. 

This Privacy Policy applies to Breadstack but not to other companies, organizations, or websites to which Breadstack is linked to.

This Privacy Policy covers Personal Information collected and used by Breadstack in relation to any of the following:

• Customers;

• Suppliers or prospective suppliers;

• Independent contractors or any person who applies to become an employee or Independent contractor;

• Employees, except where the use or disclosure is directly related to the relationship Between us as the employer and you as the employee and relates to an “employee record” about you as a present or past employee.

Your Consent

You consent to your Personal Information being used in accordance with this Privacy Policy by any one or more of the following:

• By providing us with your personal information and contact information;

• By visiting our website or participating in an online inquiry.

What is Personal Information?

Personal information means information that can identify an individual (for example, a person’s name, home address, home phone number or ID number). It also conveys information about an identifiable individual (for example, physical description or educational qualifications).

Personal Information does not include an “employee record.” An “employee record” is a record of personal information relating to the employment of the employee. An “employee record” may include health information and personal information relating to the:

• Engagement, training, disciplining of an employee,

• Resignation or termination of an employee;

• Terms and conditions of employment of an employee;

• Employee’s performance or conduct;

• Hours of employment, salary or wages;

• Personal and emergency contact details;

• Employee’s membership of professional or trade associations or trade union membership;

• Employee’s recreation, long service, sick, personal, maternity, paternity and other leave; and

• Employee’s taxation, banking and superannuation affairs.

We treat each of our employees’ personal and health information with absolute confidentiality, and strict controls are placed on who has access to such information. We will not disclose your employee records to any third party other than as permitted by law or this Privacy Policy without your prior consent. If a request is made in writing from a third party and you consent to the disclosure, we will only confirm or deny information they have already received from you.

What Personal Information do we collect from you?

The type of Personal Information collected by us may differ, depending on whether you are or would like to become a customer, supplier, employee or independent contractor. Generally, the type of Personal Information collected by us includes your name, address, telephone numbers, and email addresses.

From our employees and/or prospective employees, we collect several types of information, including, but not limited to, commencement dates, employment status, location, gender, bank account details, emergency contact details, qualifications, previous employment details, date of birth, where relevant visa and immigration information, information relating to performance and conduct.

It is always up to you whether to disclose personally identifiable information to us. However, if you elect not to do so, we reserve the right not to register you as a user.

How do we collect your personal information?

We collect Personal Information in several ways, including:

• From you when you make a general or specific telephone or online inquiry, including but not limited to when you enter a competition or lodge a complaint;

• From you when you provide us with such information via application forms, customer feedback forms, business cards, contracts or any other document provided by you to us;

• From publicly available sources of information;

• From our records;

• And from our website, we can obtain Personal Information if you send such information in an email or when you complete an online inquiry.

When you look at our website, we may make a record of your visit. The following information may be logged for statistical purposes and marketing and advertising to you:

• Your internet protocol URL address;

• The date and time of your visit to our site;

• The pages that you have accessed and the documents downloaded; and

• The type of browser you were using.

We may use tracking technologies such as cookies on our website to recognize a user’s browser each time they visit our site, track which pages the user visits while on our site and send Breadstack advertisements to your internet protocol address.

Cookies are pieces of information that a website transfers to a computer’s hard disk for record-keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not personally identify the user. If you do not wish to receive any cookies, you may set your browser to refuse them. However, your use of our website may be affected.

Use of Information Collected

We will use your Personal Information for purposes that relate to our business’s operation and the provision of our services to you.

These purposes generally include:

• Supplying our products and services to you.

• Providing quality assurance for our products and services.

• Responding to your inquiries and feedback regarding our business, our products and services.

• Monitoring the performance of our business.

• For the management of our database.

• Ensuring compliance with statutory obligations.

In relation to customers’ Personal Information, the purposes include the general purposes mentioned above and include verifying, notifying and/or responding to you in relation to any inquiries and complaints.

Direct Marketing

We may, from time to time, communicate with you directly to promote our products or services. On each communication, we will advise how you may unsubscribe or opt-out of receiving such communications. You may request not to receive direct marketing communications from us at any time, and we will comply with that request.

Our Use of Google User Data (Including Gmail Data)

Our application, Breadstack, integrates with your Google account to provide you with essential Ticket management functionalities. When you connect your Google account, we utilize Google API Services to access certain data from your Gmail service. Our collection, use, and transfer of information received from Google APIs will strictly adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Information We Access: When you grant us permission, our application accesses the following types of data from your Google Account, specifically from your Gmail service via the https://mail.google.com scope:

• Google User ID and Email Address: For identification, authentication, and linking your Gmail account to your Breadstack user profile.
• Gmail Content (full access via https://mail.google.com scope): This includes the content of your emails (body), their headers (sender, recipient, subject, date), attachments, labels, and message IDs. This comprehensive access is necessary to enable the core functionalities of our Ticketmanagement system.

How We Use Your Google User Data (Limited Use):

We use the data accessed from your Gmail account solely for the following specific, prominent, user-facing features and purposes directly within our Ticket management system:

1. Ticket Creation from Emails: We access your received emails to allow you to create new support tickets directly from them. This involves reading email content, subject, sender, and attachments to populate the Ticketdetails.
2. Email Reply Management: When you reply to a Ticket within our system, we use your Gmail access to send that reply to the original sender of the email that generated the ticket.
3. Updating Existing Tickets: We monitor for new replies to email conversations associated with existing tickets. When new replies are received in your Gmail, we automatically add them to the relevant Ticket to maintain a complete communication history.

Important Note on Limited Use: Our application’s use of Gmail content is strictly limited to providing these clearly defined, user-facing Ticket management functionalities. We do not use this data for:

• Developing, improving, or training generalized artificial intelligence or machine learning models.
• Advertising or serving personalized ads.
• Selling, sharing, or transferring data to third parties for their independent use.

How We Store and Secure Your Google User Data

We do not store all your emails from your Gmail account on our servers when you connect your account. Instead, we only store specific emails that are related to tickets that you choose to create or manage within our system. This stored data includes the email content, headers, and attachments directly associated with these tickets.

Regarding Data Security: We are committed to protecting your data. All sensitive user data, including the email content related to your tickets, is encrypted at rest when stored in our databases. We achieve this by utilizing Google Cloud Key Management Service (KMS) to manage and perform the encryption of your email content. This ensures that your data is securely stored and that the encryption keys are managed by Google’s highly secure infrastructure.

Furthermore, all data transmitted between your device and our servers, as well as between our internal systems (including communication with Google APIs and our database), is protected by industry-standard TLS/SSL encryption (HTTPS). This safeguards your information from unauthorized access during transit.

Access to these stored emails and tickets within our system is strictly restricted to the user who created them and has active login credentials for their Breadstack account. We implement robust access controls to ensure that only authorized users can view their respective Ticketdata. We continuously implement and update security measures to protect your personal data.

Sharing Your Google User Data:

We value your privacy. We do not share any of your Google user data, including your Gmail content or associated Ticket data, with any third parties for their independent use. Data is processed internally within our system solely to provide the Ticketmanagement features you utilize.

Your Control and Choices:

You have full control over the permissions granted to our application. You can review and manage these permissions by visiting your Google Account settings. You can revoke our access to your Google Account at any time through the Google Security Checkup page (https://myaccount.google.com/permissions). Please be aware that revoking permissions will prevent our application from accessing your Gmail, which will disable the email-to-Ticket creation, reply sending, and Ticket update features.

Our Use of Microsoft User Data (Including Outlook Mail Data)

Our application, Breadstack, also integrates with your Microsoft account (including Outlook.com, Microsoft 365 Exchange, etc.) to provide essential Ticket management functionalities. When you connect your Microsoft account, we utilize Microsoft Graph API Services to access certain data from your Outlook mail service. Our collection, use, and transfer of information received from Microsoft Graph APIs will strictly adhere to the Microsoft API Terms of Use and relevant Microsoft developer policies.

Information We Access: When you grant us permission, our application accesses the following types of data from your Microsoft Account, specifically from your Outlook mail service via permissions like Mail.ReadWrite (or similar scopes you request, e.g., Mail.Read, Mail.Send):

• Microsoft User ID and Email Address: For identification, authentication, and linking your Microsoft mail account to your Breadstack user profile.
• Outlook Mail Content: This includes the content of your emails (body), their headers (sender, recipient, subject, date), attachments, and message IDs. This comprehensive access is necessary to enable the core functionalities of our Ticketmanagement system.

How We Use Your Microsoft User Data (Limited Use):

We use the data accessed from your Microsoft mail account solely for the following specific, prominent, user-facing features and purposes directly within our Ticketmanagement system:

1. Ticket Creation from Emails: We access your received emails to allow you to create new support tickets directly from them. This involves reading email content, subject, sender, and attachments to populate the Ticket details.
2. Email Reply Management: When you reply to a Ticket within our system, we use your Microsoft mail access to send that reply to the original sender of the email that generated the ticket.
3. Updating Existing Tickets: We monitor for new replies to email conversations associated with existing tickets. When new replies are received in your Outlook mail, we automatically add them to the relevant Ticket to maintain a complete communication history.

Important Note on Limited Use: Our application’s use of Outlook mail content is strictly limited to providing these clearly defined, user-facing Ticketmanagement functionalities. We do not use this data for:

• Developing, improving, or training generalized artificial intelligence or machine learning models.
• Advertising or serving personalized ads.
• Selling, sharing, or transferring data to third parties for their independent use.

How We Store and Secure Your Microsoft User Data

We do not store all your emails from your Microsoft mail account on our servers when you connect your account. Instead, we only store specific emails that are related to tickets that you choose to create or manage within our system. This stored data includes the email content, headers, and attachments directly associated with these tickets.

Regarding Data Security: We are committed to protecting your data. All sensitive user data, including the email content related to your tickets, is encrypted at rest when stored in our databases. We achieve this by utilizing Google Cloud Key Management Service (KMS) to manage and perform the encryption of your email content. This ensures that your data is securely stored and that the encryption keys are managed by Google’s highly secure infrastructure.

Furthermore, all data transmitted between your device and our servers, as well as between our internal systems (including communication with Microsoft Graph APIs and our database), is protected by industry-standard TLS/SSL encryption (HTTPS). This safeguards your information from unauthorized access during transit.

Access to these stored emails and tickets within our system is strictly restricted to the user who created them and has active login credentials for their Breadstack account. We implement robust access controls to ensure that only authorized users can view their respective Ticketdata. We continuously implement and update security measures to protect your personal data.

Sharing Your Microsoft User Data:

We value your privacy. We do not share any of your Microsoft user data, including your Outlook mail content or associated Ticket data, with any third parties for their independent use. Data is processed internally within our system solely to provide the Ticketmanagement features you utilize.

Your Control and Choices:

You have full control over the permissions granted to our application. You can review and manage these permissions by visiting your Microsoft account settings (e.g., at https://myaccount.microsoft.com/privacy or through connected apps settings). You can revoke our access to your Microsoft Account at any time through the security settings of your Microsoft account. Please be aware that revoking permissions will prevent our application from accessing your Outlook mail, which will disable the email-to-Ticket creation, reply sending, and Ticket update features for your Microsoft-linked accounts.

Disclosure of Information

Breadstack may not use or disclose the information provided by you except under the following circumstances:

• As necessary to provide services or products you have ordered;

• In other ways described in this Policy or to which you have otherwise consented;

• In the aggregate with additional information in such a way that third parties cannot reasonably determine your identity and as necessary to maintain, safeguard and preserve all the rights of Breadstack.

Security

We are committed to ensuring the security of your Personal Information. We will take all reasonable steps to protect this information from misuse, interference, loss, unauthorized access, modification or disclosure, including having robust physical security of our premises and databases/records; taking measures to restrict access to personnel who need that information for us to be able to provide our products and services; and technological measures, such as computer passwords, data back-up, anti-virus software and firewalls. We will take all reasonable steps to ensure your Personal Information is accurate and kept up-to-date, and relevant for the purposes for which it may be used under this Privacy Policy.

Changes to our Privacy

Policy From time to time, we may decide to amend or update this Privacy Policy. When this occurs, we will post the new version of the Privacy Policy on our website. We encourage you to periodically review this Privacy Policy to remain informed about how we are protecting your Personal Information.

Contact Us

We welcome your questions and comments regarding this Privacy Policy. If you have any suggestions as to how we may improve our Privacy Policy, please contact us at:

For General Inquiries: [email protected]