Updated March 6, 2026. Customer surveys help you understand what buyers think, what went wrong with a canceled order, and what you should build next. Without direct feedback, you are guessing. With the right WooCommerce surveys plugin, you can ask the right questions at the right time and turn answers into action.
This roundup covers the 10 best WooCommerce surveys plugins available in 2026. We looked at post-purchase surveys, cancellation surveys, checkout surveys, and general feedback forms that work inside WooCommerce stores.
Why Customer Surveys Matter for WooCommerce Stores
Running a WooCommerce store without customer surveys is like driving with your eyes closed. You might be moving forward, but you have no idea if you are heading in the right direction. Here is why surveys matter.
Get Real Feedback on Products
Star ratings tell you something, but they do not tell you everything. A survey after purchase lets you ask specific questions. Was the product as described? Did the packaging arrive in good shape? Would you buy this again? These answers help you fix problems before they turn into bad reviews.
Reduce Order Cancellations
When a customer cancels an order, you lose money. But if you show a short survey during the cancellation process, you learn why they are leaving. Maybe the shipping cost was too high. Maybe they found a better price. With that data, you can offer a discount, free shipping, or fix the root cause. Some survey plugins even let you present counter-offers right on the cancellation page.
Improve the Shopping Experience
Surveys at checkout or on the order confirmation page help you understand the buying experience. Was checkout easy? Did the customer find what they needed? This kind of feedback helps you improve navigation, page layout, and store design over time.
Guide Product Development
If you sell your own products, surveys tell you what customers want next. Ask what features they wish you offered. Ask what problems they still have. This is free market research, straight from the people who already trust you enough to buy.
Quick Comparison Table
Here is a side-by-side look at all 10 plugins before we dig into details.
| Plugin | Best For | Price | Link |
|---|---|---|---|
| WooCommerce Cancellation Survey and Offers | Cancellation surveys with counter-offers | $79/year | Get It |
| YITH WooCommerce Pending Order Survey | Pending order follow-up surveys | $79.99/year | Get It |
| WPForms | General survey and poll forms | From $199/year | Visit |
| JetAlert Survey for WooCommerce | Exit-intent and alert-based surveys | From $49/year | Visit |
| Jenga Post-Purchase Survey | Post-purchase attribution surveys | Free / Premium | Visit |
| YayExtra | Product page extra fields and options | From $49/year | Visit |
| Starter Templates Survey | Pre-built survey page templates | Free | Visit |
| Formidable Forms | Advanced survey logic and reporting | From $199/year | Visit |
| Gravity Forms | Complex multi-page surveys | From $59/year | Visit |
| YaySurvey | Lightweight WooCommerce survey forms | Free / Premium | Visit |
1. WooCommerce Cancellation Survey and Offers
★★★★★ 4.8/5, Editor’s Rating
Best for: Reducing cancellations by collecting reasons and presenting counter-offers.
WooCommerce Cancellation Survey and Offers is the official WooCommerce extension for cancellation surveys. When a customer tries to cancel an order, this plugin steps in. It shows a quick survey asking why they want to cancel. Based on the answer, it can display a targeted offer to save the sale.
For example, if a customer says the shipping cost is too high, the plugin can automatically offer free shipping. If they say they found a cheaper price elsewhere, you can offer a discount code. This turns a lost sale into a saved one.
The survey data is stored in your WooCommerce dashboard. You can see which reasons come up most often. Over time, this helps you fix the problems that cause the most cancellations.
Key features:
- Shows a cancellation survey before the order is actually canceled
- Lets you create multiple survey questions with custom answer options
- Supports conditional counter-offers based on the selected reason
- Tracks cancellation reasons in a dashboard report
- Works with all WooCommerce order types
- Built and maintained by the WooCommerce team
Pricing: $79 per year for a single site license.
Get WooCommerce Cancellation Survey and Offers
2. YITH WooCommerce Pending Order Survey
★★★★★ 4.7/5, Editor’s Rating
Best for: Following up on pending and incomplete orders.
YITH WooCommerce Pending Order Survey focuses on a specific problem: orders that are started but never completed. When a customer places an order but does not finish payment, this plugin sends them a survey asking what went wrong.
Maybe the payment method did not work. Maybe they got distracted. Maybe they changed their mind. Whatever the reason, you get that data and can act on it. The plugin sends the survey via email after a delay you set. You control the timing, the questions, and the follow-up.
YITH plugins are known for solid WooCommerce integration. This one is no different. It sits inside your WooCommerce settings, and the results show up in your dashboard. You can also export survey data for deeper analysis.
Key features:
- Automatically sends surveys for pending and failed orders
- Customizable delay before the survey email goes out
- Multiple question types: multiple choice, open text, rating
- Email templates you can customize to match your brand
- Dashboard reporting with charts and export options
- Works alongside other YITH plugins without conflicts
Pricing: $79.99 per year.
Get YITH WooCommerce Pending Order Survey
3. WPForms
★★★★☆ 4.6/5, Editor’s Rating
Best for: Building custom survey and poll forms with drag-and-drop.
WPForms is one of the most popular form builders for WordPress. Its Surveys and Polls addon turns it into a full survey tool. You can create any type of survey form and embed it on product pages, order confirmation pages, or anywhere in your store.
The drag-and-drop builder makes it easy to add different question types. You get Likert scales, star ratings, Net Promoter Score fields, multiple choice, dropdowns, and open text. The reporting dashboard shows results in charts and graphs. You can filter by date, form, or individual fields.
WPForms also integrates with email marketing tools like Mailchimp, Constant Contact, and ActiveCampaign. So you can trigger survey emails as part of your post-purchase automation.
Key features:
- Drag-and-drop form builder with survey-specific fields
- Likert scale, NPS, star ratings, and ranking fields
- Built-in survey reporting with charts
- Conditional logic to show or hide questions based on answers
- Integrates with 3000+ apps via Zapier
- Pre-built survey templates to get started fast
Pricing: The Surveys and Polls addon requires the Pro plan at $199 per year.
4. JetAlert Survey for WooCommerce
★★★★☆ 4.5/5, Editor’s Rating
Best for: Exit-intent surveys and on-page alert-based feedback collection.
JetAlert is part of the Crocoblock suite. It lets you show popups, alerts, and slide-ins triggered by user actions. You can set it to show a quick survey when someone is about to leave your store, after they add a product to cart, or when they scroll to a certain point on the page.
The survey can be as simple as a single question or a short multi-step form. Since it is part of the Crocoblock ecosystem, it works well with Elementor and JetEngine. You can style the survey popups to match your store design without writing CSS.
This is a good option if you want to collect feedback without adding a separate page. The surveys show up right where the customer is, which tends to get higher response rates.
Key features:
- Trigger surveys based on exit intent, scroll depth, or time on page
- Multiple display types: popup, slide-in, top bar
- Works with Elementor for visual design
- Conditional display rules based on WooCommerce cart contents
- Lightweight and fast loading
- Part of the Crocoblock all-in-one subscription
Pricing: Available as part of Crocoblock plans starting at $49 per year.
5. Jenga Post-Purchase Survey
★★★★☆ 4.4/5, Editor’s Rating
Best for: Post-purchase attribution and “how did you hear about us” surveys.
Jenga Post-Purchase Survey adds a simple survey to your WooCommerce order confirmation page. The main use case is attribution. You ask customers how they found your store. Was it Google? A friend? Social media? A podcast? This data helps you understand which marketing channels actually work.
The plugin is lightweight and focused. It does one thing and does it well. You set up the question, define the answer options, and it appears on the thank-you page right after checkout. The data is stored per order so you can tie it back to revenue.
The free version handles the basics. The premium version adds multi-question surveys, conditional logic, and integration with analytics tools.
Key features:
- Shows survey on the WooCommerce order confirmation page
- Pre-built attribution question template
- Stores responses linked to order data
- Simple setup with no coding needed
- Free version available for basic use
- Premium adds conditional logic and multiple questions
Pricing: Free version available. Premium plans vary.
6. YayExtra – WooCommerce Extra Product Options
★★★★☆ 4.3/5, Editor’s Rating
Best for: Collecting survey-style input directly on product pages.
YayExtra is primarily an extra product options plugin, but it doubles as a survey tool for product pages. You can add custom fields to any product page. Text fields, dropdowns, checkboxes, radio buttons, date pickers, and file uploads. Use these fields to ask customers questions before they buy.
For example, if you sell custom products, you can ask “What is this for?” or “How did you find this product?” directly on the product page. The answers are saved with the order. This is not a traditional survey tool, but it gives you a way to collect structured feedback at the point of purchase.
YayExtra also supports conditional field display. Show certain questions only when specific options are selected. This keeps the form short and relevant.
Key features:
- Add custom fields to WooCommerce product pages
- Supports text, select, checkbox, radio, file upload, and more
- Conditional logic for showing and hiding fields
- Responses stored with order data
- Visual field builder with drag-and-drop
- Works with variable and simple products
Pricing: Starts at $49 per year.
7. Starter Templates Survey Pages
★★★★☆ 4.2/5, Editor’s Rating
Best for: Quickly setting up dedicated survey landing pages.
Starter Templates is a free plugin that provides pre-designed page templates for WordPress. Some of these templates include survey and feedback page layouts. If you want a dedicated survey page on your WooCommerce store, this is a fast way to get one up and running.
You pick a template, import it, and customize the content. The survey pages typically include form placeholders that work with popular form plugins like WPForms or Contact Form 7. It is not a survey engine on its own, but it gives you the design foundation.
This works well if you want to send customers to a branded survey page via email after their order ships.
Key features:
- Free pre-designed survey page templates
- Works with Elementor, Beaver Builder, and the block editor
- One-click import for full page layouts
- Pairs with any form plugin for the actual survey functionality
- Mobile-responsive designs out of the box
- Regularly updated with new templates
Pricing: Free.
8. Formidable Forms
★★★★☆ 4.1/5, Editor’s Rating
Best for: Advanced surveys with complex logic, calculations, and detailed reports.
Formidable Forms is a powerful form builder that goes well beyond basic surveys. It supports multi-page forms, advanced conditional logic, calculations, and detailed reporting. If you need surveys that branch into different paths based on answers, Formidable handles that with ease.
The plugin includes a survey-specific template library. You get NPS surveys, customer satisfaction forms, product feedback forms, and event surveys ready to use. The reporting dashboard is one of the best among form plugins. It creates visual summaries with graphs, word clouds, and filterable data tables.
Formidable also supports WooCommerce integration. You can add survey fields to the checkout page, embed surveys in order emails, or create standalone survey pages linked to customer accounts.
Key features:
- Advanced conditional logic with unlimited branching
- Built-in reporting with graphs and data export
- Multi-page survey support
- NPS, CSAT, and product feedback templates
- WooCommerce checkout integration
- API access for connecting survey data to external tools
Pricing: Business plan at $199 per year includes survey features.
9. Gravity Forms
★★★★☆ 4.0/5, Editor’s Rating
Best for: Complex, multi-page surveys with deep WooCommerce integration.
Gravity Forms has been around since 2008 and remains one of the most trusted form plugins for WordPress. Its survey addon adds dedicated survey field types: Likert, rank, rating, and radio matrix. These fields produce clean, professional surveys that work on any device.
The plugin shines when you need multi-page surveys with save-and-continue functionality. Customers can start a survey, leave, and come back to finish it later. This is useful for longer feedback forms that might take more than a minute to complete.
Gravity Forms also has a WooCommerce product addon that ties forms directly to products. You can add survey questions to the checkout flow or embed them in order notification emails using merge tags.
Key features:
- Dedicated survey field types: Likert, rank, rating, radio matrix
- Multi-page forms with save and continue
- Conditional logic and field visibility rules
- WooCommerce product addon for checkout surveys
- Results displayed in WordPress admin with filtering
- Huge ecosystem of third-party addons
Pricing: Elite license at $259 per year includes the Survey addon.
10. YaySurvey
★★★☆☆ 3.9/5, Editor’s Rating
Best for: Simple, lightweight WooCommerce survey forms without the bloat.
YaySurvey is a newer plugin from the YayCommerce team. It is designed specifically for WooCommerce stores that want to add surveys without installing a full form builder. The plugin is lightweight. It adds surveys to the order confirmation page, the my-account page, or any page via shortcode.
You get the basic question types: multiple choice, text, rating, and yes/no. The interface is simple and clean. You create a survey, choose where to display it, and start collecting responses. No complicated settings. No overwhelming options.
For store owners who just want a quick way to ask customers a few questions after they buy, YaySurvey does the job without slowing down your site.
Key features:
- Built specifically for WooCommerce
- Shows surveys on order confirmation and my-account pages
- Multiple choice, text, rating, and yes/no question types
- Shortcode support for placing surveys anywhere
- Lightweight with minimal impact on page speed
- Free version available with core features
Pricing: Free version available. Premium plans from YayCommerce.
How to Choose the Right WooCommerce Survey Plugin
Picking the right plugin depends on what you want to learn and when you want to ask. Here are a few things to consider.
What is your main goal? If you want to reduce cancellations, go with a cancellation survey tool like WooCommerce Cancellation Survey and Offers. If you want to understand why orders go unpaid, YITH Pending Order Survey is the better choice. For general customer feedback, a form builder like WPForms or Gravity Forms gives you the most flexibility.
How many questions do you need? If you just want one or two quick questions, a lightweight tool like Jenga or YaySurvey is enough. If you need multi-page surveys with branching logic, look at Formidable Forms or Gravity Forms.
Where will the survey appear? Some plugins show surveys on the order confirmation page. Others send surveys via email. Some show popups or slide-ins. Think about where your customers are most likely to respond.
Do you need reporting? If you plan to analyze survey data over time, choose a plugin with built-in reporting. WPForms, Formidable Forms, and Gravity Forms all have strong reporting dashboards. Simpler plugins may require you to export data manually.
Tips for Getting More Survey Responses
A survey only works if people fill it out. Here are some practical tips to get better response rates.
- Keep it short. One to three questions is ideal. Every extra question drops your completion rate.
- Ask at the right time. Right after purchase is a good moment. The customer is still engaged with your store.
- Offer an incentive. A small discount code or free shipping on the next order can double your response rate.
- Make it mobile-friendly. Most WooCommerce traffic is on mobile. If your survey does not work well on a phone, most people will skip it.
- Use clear, simple language. Do not use jargon. Write questions the way you would talk to a friend.
- Show that you act on feedback. If customers see that their input leads to changes, they are more likely to respond next time.
Frequently Asked Questions
Can I use more than one survey plugin at the same time?
Yes, but be careful not to overwhelm your customers. It is fine to use a cancellation survey plugin alongside a post-purchase survey. Just do not show both at the same time on the same page.
Do survey plugins slow down my store?
Most survey plugins are lightweight, especially the ones designed for WooCommerce. Popup-based tools add a small script to your pages. If page speed is a concern, test your site before and after installing the plugin.
Are there free WooCommerce survey plugins?
Yes. Jenga Post-Purchase Survey and YaySurvey both have free versions. Starter Templates also provides free survey page layouts. For more advanced features like conditional logic and reporting, you will typically need a paid plan.
Can I send surveys by email after purchase?
Yes. YITH Pending Order Survey sends surveys via email automatically. WPForms and Gravity Forms can be connected to email automation tools to send surveys after a set delay.
Final Thoughts
Customer surveys are not optional for WooCommerce stores that want to grow. They give you direct access to what your buyers think. The plugins in this list cover every use case, from quick one-question polls to deep multi-page surveys with advanced logic.
If you are losing orders to cancellations, start with WooCommerce Cancellation Survey and Offers. If pending orders are the problem, try YITH WooCommerce Pending Order Survey. For general feedback, WPForms or Gravity Forms will give you the most flexibility.
Pick one, set it up, and start listening to your customers. The insights you get will pay for the plugin many times over.
Related Reading
If you found this useful, check out these other WooCommerce guides on our site:
- Best WooCommerce Plugins to Recover Abandoned Carts and Boost Profits
- 10 Best WooCommerce Questions and Answers Plugins to Boost Customer Engagement (2026)
- 10 Best WooCommerce Administration Plugins to Simplify Store Management in 2026
- 10 Best WooCommerce Save Cart for Later Plugins to Boost Conversions (2026)
- 10 Best WooCommerce Dynamic Cart and Checkout Notices Plugins for 2026
