All support you need for wine cabinets

Can I adjust the brightness of the lighting of my wine climate cabinet?

The control panel enables the LED lighting to be set to three different levels. Press and hold the light button for 3 seconds until the symbol flashes. You can then adjust the brightness with the +/- button from subtle to very bright.

What is the best temperature for storing wine?

Wine cabinets are used to store wines at the perfect storage and serving temperature. The natural harmonies of the wine are best preserved by keeping the climate (temperature) as constant as possible. The temperatures in wine cabinets can be set according to your preferences.

The ideal long-term storage temperature is between 10 °C and 12 °C. The lower zone is suitable for this purpose. The upper zone of this wine cabinet is designed to keep white wines at serving temperature. Crisp white wines are often best enjoyed at around 7 °C and full-bodied white wines around 10 °C. The ideal drinking temperature for red wines is between 15 °C and 18 °C. They are therefore best stored in the lower zone.

What do I use a wine climate cabinet for?

Wine climate cabinets are used to store wines at the perfect storage and serving temperature. The natural harmonies of the wine are best preserved by keeping the climate (temperature) as constant as possible. The temperatures in climate cabinets can be set according to your preferences.

How can you save energy?

Your wine climate cabinet is energy-efficient. Place the wine climate cabinet in the coolest part of a room, away from heat sources and direct sunlight.

How to prepare your wine cabinet in case of a holiday?

For short holidays: If you will be away for less than three weeks, you can leave the wine climate cabinet on.

For long holidays: If the wine climate cabinet will not be used for several months, remove all contents and switch it off. Thoroughly clean and dry the interior, shelves and other parts of the wine climate cabinet. To prevent odours and mould, leave the door slightly open. If necessary, secure the door.

Are you experiencing a power failure?

Most power failures are resolved within a few hours and will not affect the temperature of your wine climate cabinet, provided you do not open the door too often. If the power is off for a longer period of time, you should take the appropriate steps to protect the contents of your wine climate cabinet. The temperature memory function ensures that, if the power is suddenly interrupted, the configured temperature is stored in the memory of the device. When the power comes back on, the device will still be configured to the same temperature.

Can I change the rotation direction of the door of my wine climate cabinet?

Yes, with the exception of the BPWKN45 type numbers, the rotation direction of the door on the wine climate cabinet can be changed. Please refer to the user manual for the instructions. Manuals are always included with the product. You can also find the manual on the product page at our website.

How do I maintain and clean my wine cabinet?

Turn off your wine climate cabinet, unplug the power cord and remove all contents, including the shelves. Clean the interior and the shelves with a mild detergent. Wring out excess water from the sponge or cloth when cleaning the control buttons or electrical components. Clean the exterior of the cabinet with warm water and a mild liquid detergent. Rinse well and dry with a clean, soft cloth.

How to start using my wine cabinet?

Before switching on the wine climate cabinet, open the door for 5 minutes to ventilate. Clean the interior with a soft cloth and lukewarm water. Plug the wine climate cabinet into a suitable power outlet. If the plug needs to be replaced, please have this done by a qualified service technician.

What are the rates for a service visit?

When there is no warranty applicable to a repair, the Boretti technician charges the following fees. Our technician carries a portable payment device for payment of the repair costs.

Starting rate € 138.95 (no labor included)

Labor costs per 10 minutes € 28.50

No home charge after appointment € 65.00

Own contribution Hi-Five Boretti € 138.95

Shipping costs parts € 14,95 (Free shipping for orders over € 100,-)

The amounts above include VAT, but do not include the replacement parts.

How will Boretti repair my product?

Is your Boretti product experiencing a malfunction? Report it to us! Boretti strives to provide its clients with high-quality kitchen and outdoor equipment. That is why we offer high-quality repair service by qualified engineers who will try to fix the malfunction as quickly as possible. Verify whether the repair service falls within your warranty term and check which rates apply to the repair.

Fill out the service request form and we will contact you as soon as possible.

How do I return a product?

Register your return via the model revocation form . Our service team will help process your request and contact you.

Do you offer extended warranty?

Boretti offers an extended warranty If you purchase 4 or more kitchen appliances from Boretti, you may extend the warranty from 2 to 5 years to all products, in accordance with the extended warranty conditions. For requesting an extended warranty, simply contact our support team.

Are there exceptions to the guarantee obligation?

The guarantee obligation of Boretti shall lapse if one or more of the following circumstances arise. Your warranty is not valid, if the malfunction, defect or damage:

– has been caused by repairs performed by an unauthorised repairer;

– is caused by unforeseen weather, such as lightning damage, fire damage and natural disasters;

– is a consequence of improper maintenance;

has been inflicted intentionally (abuse, neglect);

– is the result of user errors, by not using the appliance according to the directions in the manual;

– is the direct consequence of changes/modifications to products by a third party;

– is caused by failure to follow the installation instructions;

– has been caused by insufficient protection of outdoor products from the effects of weather.

How long does the warranty last?

Boretti B.V. guarantees the quality of the items it delivers for a warranty period of 2 years after the purchase. The warranty period applies to outdoor products and kitchen appliances of Boretti supplied by Boretti B.V.

With the purchase of a Boretti cooker as of 1 March 2018, a standard warranty period of 5 years applies, whereby from the 3rd year the call-out charges only will be charged.

How to register my product?

To be able to serve you even better in the future, we would like to know which Boretti appliance you are using. To register an appliance, you will need the serial and type number. These can be found on the stickers on the appliance. If you have purchased multiple appliances at the same time, you can register them all at once. Should one of your appliances malfunction, we will know exactly which appliances you have, and be able to help you faster. Product registration