Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG

Hotels
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Holiday Inn Express
9.2 (1247 reviews)
18520 100 Ave NW , Edmonton , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Varied breakfast options
Cons:
Complicated booking and billing process
Limited TV options
Difficult parking

Categories

Cleanliness
9.38
The hotel is clean and the rooms were very clean.
Service
9.85
Staff were friendly and helpful throughout the stay.
Location
9.39
Great location, close to malls and West Edmonton Mall.
Room Quality
8.84
Room was comfortable and met expectations.
Amenities
8.37
Amenities include breakfast, gym, and pool; however, limited streaming options on the TV.
Value for Money
8.83
Good value, especially with breakfast included.
Food and Beverage
9.38
Breakfast options were varied and well-received.
Overall Experience
9.55
Overall good experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:36

Property Description

Luxurious Amenities
Holiday Inn Express & Suites - West Edmonton-Mall Area offers underground heated parking, a hot tub, and a fitness centre for guests to unwind and relax during their stay.

Modern Rooms
Each room at this hotel is equipped with air conditioning, a flat-screen TV, and a coffee machine. Guests can enjoy the comfort of free toiletries and a hairdryer in the private bathrooms.

Convenient Location
Situated just 2.1 km from the famous West Edmonton Mall, and with attractions like Fort Edmonton Park and Valley Zoo nearby, our property provides easy access to the best of Edmonton.

Book your stay at Holiday Inn Express & Suites - West Edmonton-Mall Area for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1247 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 9.38
Overall Experience: 9.55
H
Holmes • extended_group • ca
10
2026-04-25 • via Nuitee
S
Shannon • couple • ca
7
2026-04-22 • via Nuitee
A
Adham1984 • family_with_children • ca
10
Pros:

everything

2026-04-22 • via Nuitee
T
Tariq • solo_traveller • ca
8
2026-04-20 • via Nuitee
T
Thakkar • solo_traveller • ca
1
Pros:

Staff was very rude and they are not cleaning rrom ,

2026-04-20 • via Nuitee
G
Ginter • solo_traveller • ca
9
Pros:

Hotel was in a good location, I liked that breakfast was included. Room was nice.

Cons:

Parking is tight, and not alot of room for all the hotels in one area.

2026-04-13 • via Nuitee
O
Olufunke • family_with_children • ca
10
Good but okay for small family.
Pros:

Great

Cons:

There is no option for an in- suite kitchen and separate bedroom. We will not book the hotel for our next trip. My family is growing and we prefer to stay in together. In my next trip, we will book a hotel that offers such facility. Executive Residency by Best Western provided such option but they are not in Edmonton.

2026-04-12 • via Nuitee
A
Akinwumi • extended_group • ca
7
2026-04-11 • via Nuitee
K
Kam • family_with_children • ca
8
2026-04-09 • via Nuitee
S
Shayla • family_with_children • ca
9
2026-04-07 • via Nuitee
K
Katelyn • family_with_children • ca
7
2026-04-07 • via Nuitee
T
Tannis • family_with_children • ca
8
2026-04-06 • via Nuitee
B
Bonnie • solo_traveller • ca
10
2026-04-03 • via Nuitee
D
Derek • family_with_children • ca
8
Cons:

Pool was out of order. Game room has only pay to play games.

2026-04-02 • via Nuitee
Y
Yeuk Lin • extended_group • ca
7
Pros:

Location is excellent, the breakfast is good and the staffs are friendly
The room we booked are spacious and nice.

Cons:

We booked a disability access room as we have one person needs to use walker and wheelchair. The shower hose near the shower head is leaked so it is inconvenience to help to shower the disability person. The repair guy come and said we may need to change room. Later we received a call saying that they will repair or change the shower head and hose after we left and we no need to change the room. Moreover, there is not enough rack for holding towels in the bathroom. All towels were putting on the shower stool which we needed to use...
we hope this situation can be improved.....

2026-04-02 • via Nuitee
H
Hermie • family_with_children • ca
10
Very good
Pros:

The breakfast was good and the location is very accessible.The staff are friendly and approachable, room are clean.

2026-03-30 • via Nuitee
R
Roulston • family_with_children • ca
3
Not worth the cost
Pros:

Nice rooms lots of plug ins. But not worth 200.00 a night. Good location.

Cons:

Barely any Parking for large pickups.no vending machines, hardly any products in there store. Staff un helpful. Kleenex box empty for 2 days. Card in room asking to tip cleaning staff.

2026-03-30 • via Nuitee
E
Erika • couple • ca
10
2026-03-26 • via Nuitee
S
sravan • family_with_children • ca
9
2026-03-23 • via Nuitee
D
Dona • family_with_children • ca
8
Pleasant experience
Pros:

Breakfast was good. Staff were friendly.

Cons:

Nothing

2026-03-22 • via Nuitee