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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Nightclub
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Fitness facilities (surcharge)
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Karaoke
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Non-smoking throughout
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Private check-in/check-out
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Wheelchair accessible
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Kid meals
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Heated pool
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Evening entertainment
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Emergency cord in bathroom
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Entertainment staff
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Broadcast Live sport events
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Bingo
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Television in common areas
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Nightclub
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Casino nearby
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Health or beauty spa nearby
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Swimming nearby
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Beach club nearby (surcharge)
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Beach toys
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Spa and Fitness Center
Indulge in relaxation at the spa with 3 outdoor hot tubs and a well-equipped gym. Unwind in the sauna or pamper yourself with a rejuvenating massage service.
Dining and Entertainment
Savor delicious meals at the hotel's restaurant or try your luck at the on-site casino. Enjoy a vibrant nightlife experience at Blend bars and OVO nightclub for a memorable evening.
Scenic Sea Views and Free Amenities
Wake up to stunning sea views from the spacious and bright rooms. Stay connected with free Wi-Fi and take advantage of the convenient free parking.
Book your stay at Enjoy Chiloé for a perfect blend of luxury, entertainment, and relaxation.
Please note use of a swimming cap is mandatory to use the pools, the hotel can provide guests with one for a small fee.
Please note some of the rates published (including all nonrefundable rates) may not be discounted further and are not cumulative with Enjoy Club discounts, external promotions or other discounts.
All reservations must be guaranteed with a valid Credit Card: Visa, Master Card, Diners Club or American Express. As a guarantee of the reservation, the hotel could apply a withholding -not a charge- 10 days prior to the check-in corresponding to the first night of stay plus tax. Foreigners not resident in Chili are exempt from taxes. This retention will only be effective in case the person does not show up or cancels his / her stay outside the established period. The retention is released once the passenger arrives at the hotel.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 7 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
La tele no funciona y/o se apaga sola o quedaba en negro, el frigobar tampoco funcionaba, y no es la primera vez que me pasa en este hotel, el restaurante muy poca variedad, lo unico que se rescata es la cama…
Solo la vista del restaurante principal
Hotel mal tenido. con escaso cuidado sin hablar de detalles, suciedad en los pisos, alfombras paredes y bordes de puertas
habitación poco cuidada, mala vista y con sistema de aire acondicionado ruidoso.
Restaurante de poca comodidad y . mala atención
Decepcionante
las piscinas estaban buenas, fue lo que mas gustó del hotel
asi como me gustaron las piscinas, no me gusto el estado de los casilleros y basureros estaban oxidados lo que deprecia todo lo demas, el lugar para cambio de ropa queda muy expuesto sin demasiada privacidad
La cama
Que una noche no había ningún restaurant abierto para cenar
La vista es lo más impactante, maravilloso. La cama muy cómoda
La manutención del hotel deja mucho que desear, los muebles gastados y rotos incluso a una de las chapas del baño se le desprendió una pieza. Pero lo más impactante es la cantidad de agua que debes desperdiciar para que salga agua caliente. Que incluso te lo indican habrá todas las llaves y le va a salir agua caliente, eso son 10 min. Imaginen. La piscina en el spa estaba super tibia no estaban activados todos los chorros me imagino que porque no era temporada alta pero una lastima. La verdad fui a relajarme lo conseguí pero con bastantes deficiencias
Personal muy amable
Precio mayor al que se informó por Booking.com
Pasillos fríos
Sala de juegos con goteras, sucio y desordenado. Después lo bloquearon para Mantención solo cubriendo entrada con sillas
No funcionan botones de hidromasaje de la piscina
No entregan gorros, los venden
Bordes de piscina sin antideslizantes solo por sectores, riesgo de caídas
Desayunos básicos, café de tarro, faltaba reposición constante, poca variedad
La piscina esta muy bien en cuanto a temperatura y espacio.
La comida del restaurant bastante deficiente y cara.
Poca variedad, sabor bastante regular. Comimos solo una vez ahi luego comimos fuera del hotel.
Desayuno
Que cobren por las tinajas.
El agua del jacuzzi interior estaba helada
La cama
El desayuno
La piscina
La atención del personal es deficiente. (Mucho uso de celular en varias dependencias, explicaciones poco claras, muy restrictivos y poco flexibles). La idea es disfrutar!
Que las tinajas se cobren aparte y que la entrada al casino no esté incluida.
La vista y las instalaciones
Todo perfecto.
La vista desde la habitación
Muy oscuro todo,sobretodo los baños
Vista
Mal tenido el hotel
Todo ok muy bien
No tengo nada que decir
Nada
Es el hotel mas malo que existe no es aconsejable el hotel esta como abandonado , se escucha todo lo de las otras habitaciones estaba frio la calefaccion no estaba en ese momento al parecer tuve que pedir cambio de habutacion pero es un hotel sin mantencion alguna esta como descuidado, lo peor es carisimo y malo
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