Big Tree Guesthouse - Lijiang old town 佬树客栈

Hotels
9.7 (391 reviews)
No.111 Ba Yi Lower Section, Qi Yi Street , Lijiang , cn

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Luggage storage
Tour desk
Hot tub/Jacuzzi
Car hire
Private check-in/check-out
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Review Highlights

Pros:
Friendly staff
Beautiful location
Comfortable rooms
Great amenities
Cons:
Cleanliness issues

Categories

Cleanliness
8.79
Several reviews mentioned issues with cleanliness, including dirty rooms upon arrival.
Service
9.99
Staff were consistently described as friendly, helpful, and attentive.
Location
9.8
The hotel is located in a beautiful area in the old town, well-received by guests.
Room Quality
9.75
Rooms are described as beautiful, comfortable, and featuring good amenities.
Amenities
9.78
Reviewed positively for having a washer and dryer, and other facilities.
Value for Money
9.74
Guests felt that the amenities and service justified the cost.
Food and Beverage
9.79
Not explicitly mentioned, but general satisfaction with dining experiences.
Overall Experience
9.99
Guests had an excellent experience overall, with high recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:50

Property Description

Scenic Garden Views
Modern Amenities
Convenient Location

Book now to experience the perfect blend of nature, comfort, and convenience at Big Tree Guesthouse - Naxi old style.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 391 reviews
Cleanliness: 8.79
Service: 9.99
Location: 9.8
Room Quality: 9.75
Amenities: 9.78
Value for Money: 9.74
Food and Beverage: 9.79
Overall Experience: 9.99
锦堂 • couple • hk
10
2026-04-25 • via Nuitee
N
Nguyen • couple • vn
10
2026-04-25 • via Nuitee
L
lin • couple • cn
10
2026-04-25 • via Nuitee
T
Toshio Akotin • couple • jp
10
2026-04-25 • via Nuitee
瑶瑶 • couple • cn
10
2026-04-25 • via Nuitee
K
Krajangsupanimit • solo_traveller • th
10
2026-04-25 • via Nuitee
M
Mok • couple • sg
10
2026-04-25 • via Nuitee
佩娥 • couple • es
10
2026-04-25 • via Nuitee
C
Camille • family_with_children • fr
10
Pros:

L'accueil est exceptionnel ! Joye est un hôte très aimable et serviable, il fera tout pour vous aider à passer le meilleur séjour possible ! Sa guesthouse se situe dans une maison traditionnelle faite de plusieurs cours et bâtiments au milieu d'une belle végétation et les chambres sont splendides ! Très bien située et au calme. Parfait !

Cons:

Rien

2026-04-22 • via Nuitee
晓霞 • couple • cn
10
2026-04-22 • via Nuitee
S
sheng • couple • de
10
2026-04-22 • via Nuitee
心雨1981 • couple • my
10
Pros:

It's Lijiang old town traditional house inn, very Chinese home environment, like it.

2026-04-21 • via Nuitee
柠檬心酸8282 • couple • cn
10
Pros:

滞在中はJoyeにお世話になりました。ホテル到着前から連絡を入れてくれて、ホテルへのアクセスや、滞在中のアドバイスなど様々な事についてお世話になりました。とてもチャーミングなJoye のおかげで、想い出に残る麗江の滞在となりました。

2026-04-21 • via Nuitee
伟强 • solo_traveller • de
10
Pros:

Die Betreuung war sehr hilfreich und nett.

2026-04-21 • via Nuitee
S
Superstar76 • extended_group • it
9
Pros:

Host molto disponibile, simpatico e parla un ottimo inglese. Ci ha supportato oltre le aspettative.
Stanza piena di comfort e molto spaziosa. Letto comodissimo, molto apprezzato il caffè alla mattina dato che i posti dove fare colazione all' occidentale aprono tardi.
Posizione ottima.

Cons:

Un ripiano ulteriore per appoggiare i vestiti e qualche gancio dove appendere gli asciugamani farebbero comodo.

2026-04-20 • via Nuitee
P
Pennapa Warunee Pennapa • solo_traveller • sg
10
Pros:

บริการผู้โดยสารที่ราคาคุ้มค่าที่สุดที่ได้ออกมาท่องเที่ยวถึงถนนคูเมืองโบราณ เจ้านายยังออกมาช่วยดึงกระเป๋าให้เราด้วย

2026-04-20 • via Nuitee
燕妮 • solo_traveller • jp
10
Pros:

宿泊施設は、とても可愛らしくて素敵なお部屋で、立地がいいのですが、夜は静かに過ごせるという最高のホテルです。

2026-04-20 • via Nuitee
D
daughter • solo_traveller • sg
5
Disappointed.
Pros:

It’s location at old ancient city, good value if you prefer to explore ancient city.

Cons:

I had a disappointing experience with the service at this hotel, particularly during check-out. I arrived at the check-out area at 8.27am and informed a staff member in a black shirt that I needed assistance with my luggage to the entrance at 8.30am.Although he initially agreed, he became preoccupied with other guests and left me waiting.
Shortly after, another staff member in a light green shirt arrived and immediately assisted other tourists, while I was still left unattended. The first staff member eventually returned and told me, “Let’s go,” but there was confusion about my luggage being in a different vehicle. Instead of resolving the issue, he walked off and later came back only to say goodbye, without actually helping.

To make matters worse, another staff member wearing glasses approached me abruptly and complained that it was already 8:35 AM, accusing me of being late despite the fact that I had been there earlier and was waiting for assistance. His tone was rude and dismissive. I tried to explain the situation and even pointed out the staff member I had spoken to, but it was clear he had no interest in listening.I understand that language barriers can happen, but this felt more like a lack of care and basic respect toward guests. This same staff member was also present during check-in, which suggests a consistent issue with attitude rather than a one-off misunderstanding.
Overall, the experience left a very negative impression. When you pay for a hotel stay, you expect a certain level of professionalism and courtesy—especially in simple situations like check-out assistance. Unfortunately, that standard was not met.

Guests have to rely entirely on stairs, which can be very inconvenient if you’re traveling with luggage. I would strongly advise avoiding this hotel if you have heavy bags or mobility concerns, as it may not be suitable for elderly guests or anyone who struggles with stairs.

2026-04-11 • via Nuitee
K
kang • family_with_children • gb
10
2026-04-09 • via Nuitee
A
alan • couple • gb
10
Wonderful
Pros:

Charming hotel in a great location. A staff member meets you at South Gate with a trolley so you don't need to struggle with your bags over the cobbled streets. Without this I think it would be quite hard to find. The staff are wonderful particulary Joye who was suoer helpful with tickets to various sites etc. you simply MUST go to the Impressions show, about an hour away from Lijiang. It's spectacular. Joye even cooked dinner for us one night - great cook! we really enjoyed our stay and would definitely recommend

Cons:

Nothing, it was perfect

2026-04-03 • via Nuitee