Hotel Indigo Liverpool by IHG

Hotels
•
Hotel Indigo
8.8 (3953 reviews)
10 Chapel St , Liverpool , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and modern rooms
Good amenities
Good breakfast
Cons:
Dirty linen
Limited dinner menu
Hot and cold temperature issues

Categories

Cleanliness
7.85
Some complaints about dirty linen and hairs in the shower room.
Service
9.15
Staff were generally friendly and receptive, though some noted lack of professionalism.
Location
9.35
Great location noted in several reviews, ideally situated.
Room Quality
8.85
Rooms were modern and clean, though some found their rooms small.
Amenities
9.35
Good facilities in room, including free drinks.
Value for Money
8.85
Generally felt to be good value, though some thought it could be cheaper.
Food and Beverage
7.85
Breakfast was very good; however, some noted limited dinner menu and mediocre breakfast experience.
Overall Experience
9.15
Overall a good experience with loyal guests willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:53

Property Description

Stylish Boutique Hotel with Local Flair

Inspired Interiors: Hotel Indigo's rooms reflect Liverpool's rich history and culture, featuring amenities like flat-screen TVs, iPod docking stations, and rainfall showers.

Culinary Delights: Indulge in a gastronomic experience at the Marco Pierre White Steakhouse Bar & Grill, offering a variety of cocktails, wines, and hearty meals. Don't forget to enjoy breakfast at the hotel as well.

Convenient Location: Situated just minutes away from Lime Street Rail Station and popular attractions like Albert Dock and The Tate, Hotel Indigo provides easy access to the best of Liverpool.

Experience luxury with a local touch at Hotel Indigo Liverpool. Book now for an unforgettable stay.

Important information:

Please note for Advance Purchase reservations, the hotel takes payment and the charge may appear as Bryant Park Hospitality or Acquisition No.1 Ltd.

Should you fail to arrive on the first night of your stay, your room may only be held until 11am the following day, after which time the hotel reserves the right to cancel any remaining nights, with any charges still applicable.

Please note that booking more than 6 rooms, different policies and additional supplements may apply. This includes multiple rooms booked under the same group in different names.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 3953 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.35
Room Quality: 8.85
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 9.15
J
Jo • couple • gb
8
Good stay in a vfm hotel with all you need!!
Pros:

Felt welcoming easy to move about the hotel

Cons:

Bedroom size was on small side but sufficient

2026-04-25 • via Nuitee
A
AMANDA • solo_traveller • gb
10
Pros:

Great location comfy beds spacious rooms helpful staff breakfast very good

2026-04-24 • via Nuitee
M
Michelle • solo_traveller • gb
10
Amazing stay
Pros:

EVERYTHING!!! Thank you for outstanding hospitality and for making my daughter's birthday extra special. Amazing experience, we'll be sure to return. 💯

Cons:

The only criticism would be, there were no headed paper, to thank the cleaning staff, for their much deserved efforts 👏

2026-04-24 • via Nuitee
S
samantha • extended_group • gb
9
2026-04-24 • via Nuitee
J
Jacqueline • solo_traveller • gb
10
Excellent
Pros:

Central to the city . Clean comfortable rooms . Facilities very good

Cons:

Menu was not to our liking g at night

2026-04-24 • via Nuitee
T
Thomas • couple • nl
9
Perfect place to explore city!
Pros:

Amazing location, easy access to highlights. Very friendly staff.

Cons:

I missed a coat hanger. Go to breakfast early for best quality.

2026-04-24 • via Nuitee
S
Sandy • extended_group • gb
9
Good value hotel in an excellent location for the Liverpool sights, easily walkable from station.
Pros:

It is so good to have a cooked breakfast to order than a buffet. Good bar facilities for that last drink of the evening !

2026-04-21 • via Nuitee
S
Stephen • family_with_children • nl
8
2026-04-21 • via Nuitee
J
Jeanette • couple • de
7
Nettes Hotelpersonal mit sehr guter Lage!
Pros:

Die Lage war super. Kurzer Weg zum Hafen, kurzer Weg zu den Einkaufsmeilen und Restaurants sowie Kneipen. Tolles, sehr freundliches Personal.

Cons:

Der Bereich in dem unser Zimmer war ist schon sehr in die Jahre gekommen, auch das Zimmer selber hat uns nicht sehr gut gefallen. Es war sauber, das Bett auch sehr bequem, aber ein Wohlfühlcharakter kann man dem Zummer nicht zusprechen.

2026-04-21 • via Nuitee
V
Virpi • extended_group • fi
9
2026-04-21 • via Nuitee
S
Stephen • family_with_children • nl
8
Pros:

Mooie ligging vlak bij de stadion van Everton. Op loop afstand!

2026-04-21 • via Nuitee
L
Lynn • family_with_children • gb
10
My stay at Indigo
Pros:

Perfect location, nice comfortable friendly hotel

Cons:

Nothing not to like perfect

2026-04-20 • via Nuitee
M
Miguel • solo_traveller • es
9
Pros:

Todo en general y sobre todo la ubicación

2026-04-20 • via Nuitee
D
David • family_with_children • gb
10
Great little gem
Pros:

Convenient for town centre lovely staff. Clean. Fantastic breakfast. Absolutely cracking shower.

Cons:

Room was to hot, no opening windows.

2026-04-20 • via Nuitee
T
Tracey • solo_traveller • gb
9
Pros:

Very central, staff very friendly and helpful. Lovely and clean.

2026-04-19 • via Nuitee
T
Tracy • extended_group • gb
8
Great hotel for a short stay, in a good location
Pros:

Clean, comfortable & great location

Cons:

Room was too hot during night & can’t open windows

2026-04-19 • via Nuitee
M
Miguel Ángel • couple • es
9
Bien
Pros:

La ubicación y la habitación. La cama muy cómoda

Cons:

En el personal no había nadie que hablara o que intentara hacerse entender en español

2026-04-19 • via Nuitee
B
b7452c2230047163e8e9a3467430049a • couple • gb
9
Lovely place to stay
Pros:

It is one of the best hotels in Liverpool that we have stayed in so far. Stayed twice with another stay in November to come.

Cons:

Nothing

2026-04-18 • via Nuitee
C
c14c2bcaeb4d7179903c4edf1d534499 • solo_traveller • gb
1
Cons:

Price change for my second night.

2026-04-18 • via Nuitee
E
e886b89ee49772a6681f299ede9cca96 • couple • gb
9
Great location, friendly staff!
Pros:

Location

Cons:

Nothing

2026-04-18 • via Nuitee