Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great views
Friendly staff
Delicious food
Cons:
Distance to city
High prices

Categories

Cleanliness
8.2
General mentions of cleanliness throughout reviews; noted clean rooms but some concerns about distance and access.
Service
9.2
Staff were described as friendly and accommodating, providing transportation and assisting with inquiries.
Location
8.7
Location noted for beautiful views but a bit distant from city amenities, with transportation provided by the hotel.
Room Quality
9.2
Rooms praised for comfort and views, contributing positively to the experience.
Amenities
8.7
Good amenities including a variety of dining options and enjoyable pools, but some issues with the game room.
Value for Money
8.2
While some guests found the prices high, many felt that the experience justified the expense.
Food and Beverage
9.2
Food quality was frequently highlighted positively in reviews, contributing to overall guest satisfaction.
Overall Experience
9
Guests expressed high satisfaction, enjoying their stay overall despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:48

Property Description

Luxurious Hot-Spring Retreat

Pools and Recreational Activities: Dive into relaxation with multiple pools and hot-spring baths, saunas, a bowling alley, and karaoke rooms.

Comfortable Accommodations: Unwind in air-conditioned rooms with Western-style beds, flat-screen TVs, and en suite bathrooms. Some rooms even feature a traditional tatami seating area.

Scenic Views and Culinary Delights: Enjoy fountain shows, outdoor pools with city and beach views, and buffets showcasing fresh local ingredients at Seeds and Ceada Palace.

Book now for an unforgettable stay at Suginoi Hotel, just minutes away from Beppu's top attractions!

Important information:

The free shuttle is available from JR Beppu Train Station.

When booking for 15 guests or more, different policies and additional supplements may apply. Please contact the property directly for more details.

When booking for two rooms or more, please be sure to confirm the "accommodations building" and "meal conditions" for each room before processing the reservation.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OIT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ¥3,300 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3767 reviews
Cleanliness: 8.2
Service: 9.2
Location: 8.7
Room Quality: 9.2
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 9
T
Taehong • extended_group • kr
10
Perfect
Pros:

Good

Cons:

Nothing

2026-04-25 • via Nuitee
S
SATO • extended_group • jp
10
美味しく楽しく良かった
Pros:

お料理、お風呂最高

Cons:

特にない

2026-04-24 • via Nuitee
X
XIALIAN • couple • cn
10
舒适的享受
Pros:

11年前入住过这里，这次入住新的宙馆，有独享的屋顶温泉和露台餐厅。也去重温了虹馆的露天温泉，以及夜晚的水舞秀。餐食品种多样，露台餐厅正对别府湾口味感官得到了充分的满足。娱乐休闲设施齐全，大人小孩都可以尽情享受。我们入住的房间是洋式床加榻榻米，空间足够大，有两个洗漱台。

Cons:

一切都很好

2026-04-23 • via Nuitee
정은 • extended_group • kr
8
한식메뉴 추가해주세요
Pros:

온천 수영장도 좋고, 대욕장도 좋음
방도 깔끔하고 호텔 규모 굉장히 큼.
하루종일 머물러도 심심하지않았음.

Cons:

한국인 방문객이 많은데도 불구하고 저녁 뷔페에 한식이 전혀 없었음. (중국식은 있었는데..) 김치라도 좀 있으면 좋을듯. 부모님이 음식때문에 힘들어 하셨음.

2026-04-22 • via Nuitee
윈구 • family_with_children • ru
10
2026-04-20 • via Nuitee
Y
Yoshiko • family_with_children • jp
8
2026-04-19 • via Nuitee
Y
Yuri • couple • jp
10
非日常
Pros:

食事がいろんな種類を堪能できた
アルコールもいろんな種類があり無料だったのが良かった
建物がリニューアルされて綺麗だった
非日常的を味わえた

Cons:

昔と比べてロビーの出迎えがなくなった

2026-04-19 • via Nuitee
S
Satsuki • solo_traveller • jp
8
Pros:

部屋が広くて良かった

Cons:

部屋から棚湯まで少し遠い

2026-04-18 • via Nuitee
M
Markus • couple • us
8
Great!
Pros:

Very big hotel with all the amenities. Good breakfast. parking is close and they have transportation to and from there. Also offer a bus into town and to the railway station.

Cons:

A bit off the center on a hill.

2026-04-16 • via Nuitee
H
HUZ WEN • couple • tw
10
2026-04-16 • via Nuitee
S
seiji • family_with_children • jp
8
Pros:

質問に全て対応して頂いた

2026-04-15 • via Nuitee
J
Jaeyoung • couple • kr
9
2026-04-15 • via Nuitee
I
INSEOK • solo_traveller • kr
10
2026-04-14 • via Nuitee
C
Cindy Claire • solo_traveller • ph
9
Beautiful hotel at Beppu
Pros:

Location is far from Beppu station but liked it because of the stunning view from the hotel. They have free shuttle from hotel to beppu station every 20mins. Stayed at Hoshikan, dont have own onsen but have large public bath at Suginoi palace. Very huge facility with onsen, pool, arcade, shop and sports area. Enjoy bowling, Pingpong and darts!
Breakfast is on thr 13th floor, very yummy sashimi and sushi. Unlimited alc drinks for dinner. Room is very spacious, lobby is very spacious with beautiful bonsai.

Cons:

Since we stayed at Hoshikan, the public onsen was a 6-7minute walk, Hoshikan doesnt have its own onsen in the building.

2026-04-13 • via Nuitee
K
Kenji • couple • jp
10
慰安旅行
Pros:

部屋はゴージャスで景色は最高でした。
お風呂も棚湯でくつろげました

Cons:

特になし

2026-04-11 • via Nuitee
Y
Yi-Jing • family_with_children • tw
10
2026-04-11 • via Nuitee
N
Natsuki • extended_group • jp
8
家族やカップルでの滞在に最適な宿
Pros:

部屋が新しく、広くて快適だった点
温泉が広くてくつろげた点
アミューズメント施設があるので、子どもから大人まで楽しめる点
朝夕のブッフェがとても豪華で美味しかった点

Cons:

施設が広くて移動が大変だった点
宿泊金額が上がり過ぎている

2026-04-09 • via Nuitee
H
HSUANWEN • couple • tw
9
一趟很值得的泡湯饗宴，吃的豐盛之外，泡湯也舒服。離開後就想再次訂購。
Pros:

戶外溫泉可以一邊欣賞星空一邊看夜景。

Cons:

暫無

2026-04-09 • via Nuitee
• couple • ca
10
2026-04-09 • via Nuitee
C
Chi Kong • family_with_children • hk
8
2026-04-08 • via Nuitee