Hivernage Marrakech

Hotels
8.5 (2789 reviews)
Rue Des Temples , Marrakech , ma

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Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Hospitality of staff
Great location
Cons:
Cleanliness concerns
Rooftop closure without notice

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness issues, indicating room cleanliness needs improvement.
Service
9.3
Many reviews highlighted the staff's hospitality and attentiveness.
Location
9.34
Numerous mentions of the hotel’s excellent location.
Room Quality
8.29
Generally comfortable rooms, but some comments about noise and ventilation issues.
Amenities
7.32
Rooftop closure due to maintenance impacted guest satisfaction.
Value for Money
8.28
Some reviews indicated concerns with pricing and additional fees.
Food and Beverage
8.83
Breakfast received positive mentions, indicating satisfaction with food quality.
Overall Experience
8.8
The general sentiment was positive, with some caveats about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:57

Property Description

Luxurious Accommodation
Experience the charm of Marrakech at Hivernage Hotel & Spa, located near the bustling medina. Each room offers modern amenities like satellite TV and free Wi-Fi, ensuring a comfortable stay.

Breathtaking Views
Indulge in stunning panoramic views from the hotel's terraces, showcasing the historic Bab Jdid gate, the lush Agdal Gardens, and the majestic Atlas peaks. Perfect for capturing unforgettable moments.

Relaxation and Culinary Delights
Unwind at the hotel's spa with a sauna, hot tub, and rejuvenating treatments. Treat your taste buds at La Table du Marche, where locally sourced ingredients are transformed into delectable dishes, best enjoyed on the charming outdoor terrace.

Book your stay now and immerse yourself in the beauty and luxury of Hivernage Hotel & Spa!

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: RAK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children are not allowed.
    Adults stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2789 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 7.32
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 8.8
S
samir • solo_traveller • mq
10
Un vrai moment de détente
Pros:

Le service est très professionnel !!
Le spa est de très bonne qualité et le personnel remarquable 👏🏼

2026-04-18 • via Nuitee
A
anais • couple • fr
8
Séjour au top, très bon petit déjeuner très varié, les plats pour dîner sont extra ! Le personnel est très accueillant e
Pros:

La gentillesse du personnel, le service au top !!!
Très réactif.

Cons:

Le manque de pression sous la douche

2026-04-16 • via Nuitee
M
Mohamed • family_with_children • ch
8
Très agréable
Pros:

Le personnel, le petit déjeuner et l emplacement ainsi que la décoration orientales des chambres étaient parfaits

Cons:

Les murs ne sont pas isolants au son nous entendions les conversations des voisins de chambres surtout pendant la nuit ..

2026-04-14 • via Nuitee
E
Edmar • couple • br
10
2026-04-11 • via Nuitee
• couple • us
10
2026-04-11 • via Nuitee
S
Shin • solo_traveller • fr
1
NEVER STAY AT THIS HOTEL - IT'S A DISASTER
Pros:

location

Cons:

The night of my arrival my room was inundated and the staff refused to have my clothes dried. They claim there is no laundry service but they have laundry bags to send out. They first refused to change the room saying it was full but at the end they needed to change the room. The 6th floor was like a war zone. It rained at night during my 5 night stay and the hallway carpet was full of water and when I came out of the elevator, I got rained on. There were buckets all over the hotel. The last night they had come into my room and took all the towels so when I arrived in my room late at night they had not made the room. I had to go downstairs to the reception to have towels sent. The phone in the room did not work. During the week the lift did not work and I had to walk up the stairs. There was never any sign that the lift was not working. The workers were all over the place trying hard to stop the rain from penetrating into the hotel. Again no word from the management. Since I had 2 bookings for 5 days, after the first night I received a request for commentaire from booking. The next morning at breakfast they asked me to remove my comments. On the last day of the trip I asked to see the manager and we had a nice discussion and he asked me to remove the comments and he will also compensate me for 1 night due to all the unfortunate circumstances. I did remove it before I left Marrakech but the manager did not keep his word and ignored my email as well. The pool is small and 2/3 is in the shade and it wasn't heated like other hotels. The hotel is falling apart and they continue to have clients during all the mess. The walls are so thin that I could hear my neighbor's phone alarm in the morning. I could hear the TV so loud that it echoed from both rooms. They should not charge a price that I paid and call themselves a 5 star hotel. It is one of the worst hotels I ever stayed in in Marrakech and there are so many beautiful hotels.

2026-04-09 • via Nuitee
T
Terrabona • family_with_children • es
10
2026-04-07 • via Nuitee
F
franco • couple • it
5
2026-04-06 • via Nuitee
M
moreno • solo_traveller • it
7
2026-04-05 • via Nuitee
P
Parekh • couple • gb
5
2026-04-05 • via Nuitee
M
Monika • extended_group • ch
7
2026-04-03 • via Nuitee
K
kaoutar • couple • nl
7
2026-03-31 • via Nuitee
P
Pedro • extended_group • pt
8
2026-03-27 • via Nuitee
M
Marius • couple • ro
10
2026-03-25 • via Nuitee
C
Catherine • couple • my
7
2026-03-24 • via Nuitee
D
Delphine • couple • fr
7
2026-03-24 • via Nuitee
B
Benoit MATHIEU • solo_traveller • fr
8
Pros:

Bel hôtel très bien placé; dans le haut des prix de la gamme pour un tel établissement.

Cons:

Prestation assez classique

2026-03-23 • via Nuitee
M
Mohcine • family_with_children • ma
8
2026-03-22 • via Nuitee
S
Sophie • family_with_children • fr
8
bon rapport qualite prix
Pros:

l'accueil du personnel, la situation de l'hotel

2026-03-20 • via Nuitee
J
Jean pierre • extended_group • fr
8
Très agréable
Pros:

Très bonne situation ,facilité d’accès
Petit déjeuner très complet

2026-03-19 • via Nuitee