The Grand Burstin Hotel

Hotels
•
Britannia Hotels
6.6 (15442 reviews)
The Harbour , Folkestone , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Mixed service quality
Cold rooms

Categories

Cleanliness
6.1
Room cleanliness was mentioned, with some issues like torn sheets and cold rooms.
Service
7.1
Some positive notes about staff friendliness, but also reports of rudeness experienced.
Location
8.6
Repeated praise for great location in reviews including perfect placement for visitors.
Room Quality
6.1
Several complaints about room issues such as cold temperatures and outdated facilities.
Amenities
6.6
Mixed reviews on amenities; some good points, but issues with paid amenities noted.
Value for Money
6.6
Decent value perceived, but some concerns about the amenities not being included.
Food and Beverage
5.1
Multiple complaints about food options and service in dining.
Overall Experience
6.6
General enjoyment noted, but multiple complaints led to a less favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:22

Property Description

Sea Views and Convenient Location
The Grand Burstin Hotel offers stunning sea views and is conveniently located just minutes away from Folkestone Harbour.

Diverse Dining Options
Guests can enjoy a variety of dining experiences at the hotel's three restaurants, ranging from formal dining with daily specials to casual snacks and beverages.

Leisure Facilities and Entertainment
With an indoor pool, sauna, modern gym, and an impressive ballroom hosting live cabarets, Spindles Health and Leisure Club provides ample opportunities for relaxation and entertainment.

Experience the charm of Folkestone with a stay at The Grand Burstin Hotel. Book now to enjoy sea views, diverse dining, and leisure facilities.

Important information:

The swimming pool costs 4 GBP per adult per use, 2 GBP per child per use or 10 GBP per adult per stay, 5 GBP per child per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

6.6
Based on 15442 reviews
Cleanliness: 6.1
Service: 7.1
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 5.1
Overall Experience: 6.6
J
Judd • solo_traveller • gb
7
Pros:

Cheap and cheerful and in a great location.
The receptionist was such good help.

Cons:

Nothing not to like for the price!

2026-04-25 • via Nuitee
F
fabien • family_with_children • fr
3
The worst hotel ever ! Le pire hôtel jamais visité !!
Pros:

Le seul point positif : sa situation géographique

Cons:

- Piscine : payante
- Parking : payant
- Vue sur la mer : payante
- Balcon : payant
- Dîner : extrêmement médiocre, on dirait une cantine scolaire de bas étage ;
- Douche : pas de pression, très compliqué de se laver et de se rincer
- Vitres excessivement sales, visiblement les carreaux ne sont jamais lavés ! Dommage car la vue est belle !
Le pire hôtel qu'on est jamais visité ! Rapport qualité prix : très mauvais, on paie cher pour pas grand chose.
==> Si vous avez moins de 60 ans, abstenez-vous ! On se croirait dans une maison de retraite !!

2026-04-25 • via Nuitee
C
Craig • solo_traveller • gb
9
2026-04-25 • via Nuitee
N
Natalie • solo_traveller • gb
9
Loved it
Pros:

Had a family room. King size bed and bunk beds. Perfectly clean, spotless room, incredibly crisp white sheets, water, biscuits, teabags, coffee, hot chocolate, iron, hair dryer and all toiletries. Plenty of towels for a family. Great staff, very enthusiastic with our daughter.

Cons:

Room wasn't ready when we arrived even though we had paid for early check in

2026-04-25 • via Nuitee
L
Leslie • solo_traveller • au
9
Pros:

Great location and general atmosphere. Good value for the price.

2026-04-25 • via Nuitee
A
Adrian • solo_traveller • gb
7
Cheap and cheerful
Pros:

You get what you pay for, but the location is unmatched and the rooms are acceptable!

Cons:

Great for a weekend if you accept what it is.

2026-04-25 • via Nuitee
D
Danyel • couple • gb
9
Perfect for a low cost stay by the sea
Pros:

Fantastic location and great view of the harbour

Cons:

Nothing it was great value for money

2026-04-24 • via Nuitee
D
Dawid • solo_traveller • gb
5
2026-04-24 • via Nuitee
L
Linda • solo_traveller • gb
5
Pros:

Friendly staff and good food

Cons:

No housekeeping

2026-04-24 • via Nuitee
J
Jane • solo_traveller • gb
10
Pros:

Everything old world like butlins love nostalgic always stay here

Cons:

Na

2026-04-24 • via Nuitee
A
Adrian • solo_traveller • gb
10
Cons:

I stop here all the time. very big updates have been made in the last year . It's brilliant breakfast & dinner are lovely for the money it's first class.

2026-04-24 • via Nuitee
K
Karon • couple • gb
8
2026-04-23 • via Nuitee
T
Tracy • solo_traveller • gb
6
Pros:

I was right on the front facing the Harbour lovely veiws.... lots of entertainment too

Cons:

No hot water I was there 4 nights and couldn't get a bath or shower for an hour after I had to keep going to reception to sort it everyday so someone had to come up to sort it then it was an hour ir over I had to wait t get warm water not even hot unfortunately

2026-04-23 • via Nuitee
T
Thomas • solo_traveller • de
8
Kommen gerne wieder
Pros:

Lage
Preis
Reisen mit Hund

2026-04-23 • via Nuitee
A
Arizzz • extended_group • gb
9
All good. Nothing to complain
Pros:

Location and quick check-in

Cons:

That I was pushed by the check-in app to pay before the stay, while paying on premises was promised in the offer

2026-04-23 • via Nuitee
J
jessica • family_with_children • gb
9
2026-04-23 • via Nuitee
P
paul • extended_group • gb
6
cheap and convenient a bit 1970s
Pros:

cheap but ok beds were good room was basic but it was only £77 so didnt expect much bar good and staff were lovely
i would use it again if i needed to be near the shiuttle

Cons:

rooms were a bit 1970s

2026-04-22 • via Nuitee
B
Bridie • family_with_children • gb
10
2026-04-22 • via Nuitee
E
Eleonora • solo_traveller • gb
10
Pros:

Staff ready to help and available 24/7

Cons:

There was no hot water in the shower

2026-04-22 • via Nuitee
P
Philipp • couple • ch
7
2026-04-22 • via Nuitee