Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Variety of breakfast options
Cons:
Cleanliness issues
Room quality discrepancies
High parking costs

Categories

Cleanliness
7.65
Several reviews indicated issues with cleanliness, including a mention of a room that was not clean and a TV that was not functioning.
Service
8.95
Positive feedback regarding the friendliness and helpfulness of the staff, the majority emphasized their professionalism.
Location
9.15
Multiple reviews praised the hotel for its central location, making it convenient for exploring the city, which was frequently highlighted.
Room Quality
7.65
There were several complaints regarding room issues, including size discrepancies and poor conditions in some cases.
Amenities
8.15
Amenities were generally satisfactory, as noted in multiple reviews regarding bar choices and breakfast variety.
Value for Money
7.65
A few reviews noted that value was affected by low room quality in relation to the price paid.
Food and Beverage
8.65
Breakfast was frequently mentioned positively with a variety of options, although few criticized it slightly.
Overall Experience
8.55
Overall sentiment across multiple reviews indicated that guests enjoyed their stay, despite some specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 17:27

Property Description

Luxurious Rooms with Modern Design
Experience the refined atmosphere of our modern rooms at Mercure Palermo. With design furniture and elegant bathrooms, each room offers a comfortable stay with amenities like air conditioning and satellite TV.

Delicious Breakfast Buffet
Start your day right with our sweet and savoury continental-style breakfast buffet. Indulge in homemade cakes and a variety of options to suit your taste buds.

Convenient Central Location
Located in the heart of Palermo, our 4-star hotel is just a short walk from Palermo Cathedral and Teatro Politeama theatre. With free WiFi and private garage parking available, explore the city with ease during your stay at Mercure Palermo Centro.

Book now for a memorable stay in Palermo!

Important information:

The private garage is offered:
from 6:30 to 23:00 for business days,
from 6:30 to 23:00 and closed from 11.30 to 18:00 for festive days.

.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PMO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    Children up to and including 9 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 5462 reviews
Cleanliness: 7.65
Service: 8.95
Location: 9.15
Room Quality: 7.65
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 8.65
Overall Experience: 8.55
C
claire • solo_traveller • fr
9
Pros:

Le personnel efficace. Possibilité de louer une voiture depuis l'hôtel.

2026-04-24 • via Nuitee
A
Aneta • solo_traveller • pl
10
2026-04-23 • via Nuitee
A
Antonella Liccardo • solo_traveller • it
10
2026-04-23 • via Nuitee
D
DAMIANO • solo_traveller • ch
10
2026-04-22 • via Nuitee
L
Luis • extended_group • es
8
2026-04-22 • via Nuitee
S
sorin • solo_traveller • ro
8
Pros:

Locație foarte bună, personalul foarte amabil.

Cons:

Ușile care scirtie, cabina de dus cu perdea de plastic, scurgeri de apa la wc.

2026-04-20 • via Nuitee
K
Klaus • couple • de
9
Sehr zu empfehlen 👍
Pros:

Lage, Freundlichkeit, Essen, Frühstück , Zimmer
Alles war sehr schön

2026-04-19 • via Nuitee
H
Heinz • solo_traveller • ch
7
2026-04-19 • via Nuitee
D
Daydream36085218737 • Friends getaway • New York
8
Light dinner at the Bistro
Pros:

Had a lovely light meal last night of our tour in the hotel Bistro. Our waitress, Enza, was
extremely pleasant and attentive. The chef sent out amuse bouche . Our lentil soup was delicious.
Stayed at the hotel pre & post tour.
Front desk staff Sylvia was especially friendly and efficient.
We enjoyed our stay.

2026-04-18 • via Tripadvisor
L
Luca • couple • it
6
Cons:

Camere troppo calde

2026-04-18 • via Nuitee
E
Edgardo • solo_traveller • de
10
Sehr gut.
Pros:

Sehr gute Lage zentral Lage, zentral. Sehr nettes Personal. Sie kümmerten sich um den Gast.

Cons:

Keine Beanstandungen.

2026-04-18 • via Nuitee
A
Antonella Liccardo • solo_traveller • it
10
2026-04-18 • via Nuitee
D
didioe78 • solo_traveller • it
10
2026-04-18 • via Nuitee
C
Christian • couple • fr
8
hôtel confortable. Personnel agréable.
2026-04-18 • via Nuitee
J
José • solo_traveller • fr
7
Pros:

L emplacement

Cons:

Le veilleur de nuit très intrusif

2026-04-17 • via Nuitee
M
Michele • extended_group • it
10
2026-04-16 • via Nuitee
B
betty Faux • family_with_children • it
9
Pros:

Camera molto grande e arredo moderno, pulita, ampio bagno nuovo e pulito. Posizione comoda per raggiungere le attrazioni principali del centro storico. Ottima colazione con cose tutte fresche e buone.

2026-04-16 • via Nuitee
N
nello • solo_traveller • it
8
2026-04-15 • via Nuitee
D
Domenico Maurizio • solo_traveller • it
10
Pros:

Tutto

Cons:

Nulla

2026-04-15 • via Nuitee
M
Marco • couple • ch
8
Palermo città bellissima e da tornarci.
Pros:

La colazione,

Cons:

Camera senza aria condizionata, chiesto alla reception, mi anno detto che è normale che sono le regole locali , in più appena arrivato mi anno detto di pagare tassa di soggiorno subito, forse si sono preoccupati che sarai andato via senza pagare. Comunque se torno Palermo mai più in questa struttura.

2026-04-15 • via Nuitee