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Facilities
Property facilities
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Health or beauty spa nearby
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Concierge service
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Health or beauty spa nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in individually decorated rooms with plush bathrobes and unique color schemes. Enjoy modern amenities like Sky channels, a DVD player, and complimentary WiFi for a comfortable stay.
Culinary Excellence
Savor exquisite dining at The Arkle restaurant with its prestigious 4 AA Rosettes or opt for casual fare at La Brasserie. Start your day with a Continental breakfast or upgrade to a full English spread for a delightful culinary experience.
Relaxation and Wellness
Unwind in the spa's Thermal Suite, herb sauna, and steam room, or pamper yourself with luxury treatments in the 5 treatment rooms. Take advantage of the salt grotto, foot baths, and more for a truly rejuvenating retreat.
Experience luxury and relaxation at its finest at our 5-star award-winning hotel. Book now for an unforgettable stay!
Arkle is open Thursday to Saturday inclusive.
Please note that the hotel will pre-authorize your credit or debit card up to the value of your booking plus GBP100.00 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorized.
The spa is open Thursday to Monday only.
Please note that the thermal suite in the spa is available to the guests for an extra charge of GBP 35 per room, for the duration of your stay.
Please note that payment must be from the original card used to make the booking.
Car parking charges when using the Grosvenor Shopping Center car park are £15.00 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 10 years old stay for £35 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Location
Guest Reviews
Location is amazing.
The situation of the hotel was perfect. Hotel was elegant and what you would expect from a five star Hotel.
Staffs friendly and helpful.
Hotel decoration in parts was a little tired, lights in wardrobe did not work. But I believe that the hotel is closing for a refurb, which is good as it would be a sad loss to the town if it closed altogether. Restaurant could not supply a club sandwich unless we went to our room , where we could order one on room service so husband was slightly disappointed that he couldn't get a late night snack in the bar.
The staff and the hotel were excellent
Paying for the parking
Central location and relaxed surroundings with friendly staff
Some staff were poor with little attention to detail and food and drink were rather pricey
The staff are really friendly and helpful.
We had afternoon tea which was delicious & really good value.
Breakfast in the morning was ok.
The only nit pick, toast came out same time as my cereal, so had gone cold by the time I was ready to eat it.
The room was very comfortable and the turret window seat was an added bonus as it overlooked the Eastgate clock.
The front door and reception staff were very helpful and welcoming.
The location, just inside the city walls, was excellent with easy access to all parts of the city for easy sightseeing.
Not particularly impressed with the attitude of some of the staff in the restaurant given it’s a 5 star hotel as there was a distinct lack of welcome on arrival in the restaurant in the early evening.
Table service for breakfast - not a buffet. Limited continental breakfast included but anything cooked is extra.(£12.50).
Both our key cards gave up the ghost on day 2 and we requested replacements. All we had to give was our room number (not our names), which is concerning given recent events in the news.
Just a lovely hotel. Hope it retained its character with the renovation.
Great location, beautiful building, and mostly friendly staff.
For the price charged, a full cooked breakfast should be included. Instead, there was an additional charge for hot food, and the continental menu was very limited. Parts of the hotel are very tired and in need of an upgrade.
I forgot my key card one day and asked reception for a new card. They replaced this without asking any sort of security questions (only my room number). Given recent events on the news at other hotels, this should not have been done!
Great location. The bed is so comfortable
Staff were friendly and very accomodating
The room pricing, we paid £153 per night for a basic room, going off the fact it was apparently a 5 star hotel and the best in the area.
Unfortunately we went to our room and it was dusty, the bath was leaking water and the shower head was loosely handing into the wall, when you pay more than double the price for the area you're in you expect a reason for higher rates
Beautiful hotel, the staff were absolutely fantastic and they went above any beyond for us. They were very welcoming and I would go back again.
Nothing.
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