Hotel Okura Kyoto

Hotels
9 (1865 reviews)
Nakagyo-ku Ichinofunairi-cho 537-4 , Kyoto , jp

listing image 1
Show all photos
Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Food quality
Cons:
Cleanliness issues
Dated room quality
Extra charges for amenities

Categories

Cleanliness
8.39
Some reviews mention issues with cleanliness, impacting the score.
Service
9.36
Staff were courteous and hardworking, providing positive experiences.
Location
9.4
Multiple reviews highlight the excellent location of the hotel.
Room Quality
8.35
Several reviews indicate rooms were dated or small, affecting the score.
Amenities
8.88
Mentioned amenities are good, but there were extra costs associated.
Value for Money
9.34
Overall value was perceived positively, justifying the cost.
Food and Beverage
8.89
Food quality was generally good, despite some dining space issues.
Overall Experience
9.36
Overall sentiment was very positive, despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:40

Property Description

Spectacular Views and Central Location
Hotel Okura offers elegant rooms with stunning views of Kyoto and is conveniently located in the heart of the city, providing easy access to popular attractions and shopping districts.

Luxurious Amenities and Services
Guests can indulge in beauty treatments, enjoy free Wi-Fi, and take advantage of concierge services. The hotel also offers an indoor swimming pool, free parking, and a variety of boutiques at Shopping Avenue Comfort.

Fine Dining and Culinary Experience
Experience exquisite French cuisine at Sky Restaurant Pittoresque while enjoying panoramic mountain and city views. The hotel also features a bakery and various restaurants, including a top-floor buffet restaurant offering Kyoto cuisine.

Book your stay at Hotel Okura Kyoto for a luxurious and unforgettable experience.

Important information:

Please note that some of the hotel's restaurants have a dress code, and some do not allow children under 10 years of age.

The fitness center is accessible only for adults aged 18 and above, and an additional charge is required.

The hotel's Welcome Lounge at Kyoto Station is located on the ground floor of the Cerema Building. It's open daily from 09:30 until 17:00, and accessible only to staying guests.

Free shuttle locations and schedules:
- From the Welcome Lounge at Kyoto Station, the shuttle departs at the top (--:00) and bottom (--:30) of every hour between 10:30 and 17:00, except at 12:30 and 15:00.
- From Hotel Okura Kyoto, the shuttle departs at --:05 and --:35 every hour between 10:05 and 16:35, except at 12:05 and 14:35.
Please note that the shuttle takes about 20-25 minutes, depending on traffic conditions. Staff will meet guests at the hotel lobby or the Welcome Lounge.

The luggage delivery service operates as follows:
Luggage received by 14:00 at the Welcome Lounge will arrive at the hotel by 17:00.
Luggage received by 11:00 at the hotel will arrive at the Welcome Lounge at the requested time between 14:00 and 17:00.

Parking will be available from January 1, 2026, for an additional charge of JPY 2,000 per night from the day of check-in until 15:00 on the following day.An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9
Based on 1865 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
V
Vincenzo • couple • it
9
Kyoto ha sempre il suo fascino
Pros:

L’ambiente

Cons:

Toglierei la moquette dalle stanze e dai corridoi, questa era una moda anni 80, oramai non si usa più.

2026-04-25 • via Nuitee
P
philip • couple • us
10
Best place to stay in Kyoto. Subway in basement is very convenient and access to attractions walking distance.
Pros:

Everything here is perfect. I couldn’t be more happy. We are planning another trip back in November and this hotel is our only choice

Cons:

We liked everything

2026-04-23 • via Nuitee
Y
yuri • couple • ch
10
2026-04-21 • via Nuitee
D
Diethard • couple • ch
8
Cons:

Unser Zimmer war recht klein mit Q-Size bed einseitig an der Wand.

2026-04-19 • via Nuitee
N
Nadine • solo_traveller • de
8
2026-04-18 • via Nuitee
A
Alicia • couple • uy
10
Pros:

Si

Cons:

Espera para desayunar

2026-04-18 • via Nuitee
M
Muhammet Ali • couple • tr
10
2026-04-18 • via Nuitee
G
godefroy • solo_traveller • fr
10
Pros:

Fantastic Hotel very well located
The scenic breakfast both Japanese and Western is outstanding. Impeccable service. Very big room.

Cons:

More light in the room could be better

2026-04-18 • via Nuitee
J
Janet • couple • ch
10
Pros:

Super 🙌

2026-04-16 • via Nuitee
J
Jennifer • couple • au
9
Beside the lack of info re the welcome lounge, uncomfortable bed and lack of a second chair we found the hotel, staff an
Pros:

Decor, highly attentive welcoming staff, facilities, welcome lounge shuttle, size of room, cleaning of room.

Cons:

Bed was very firm and raised in the middle so you felt like you were rolling to the edge which resulted in backache and poor sleep.
Quilt was too hot. No sheet so couldn’t remove quilt. Only one lounge chair for 2 people. No correspondence prior to arrival to inform us about the wonderful welcome lounge and it’s location even after I sent an email, so we had to catch a taxi.

2026-04-15 • via Nuitee
M
Masayo • couple • jp
10
2026-04-15 • via Nuitee
M
MASAHIKO • couple • jp
9
快適な宿泊でした。
Pros:

ホテルのホスピタリティーはさすが「オークラ」と言うしかありません。フロントスタッフ、コンシェルジュの対応は超一流でした。10年ぶりに泊まりましたが、重たい鍵がカードキーに変更されていたのはとても良かったです。

Cons:

部屋のバスがユニットバスなのは、とても残念でした。一部屋ごとの面積が狭いので仕方がないでしょうが、宿泊料とホスピタリティーの高い割に、ユニットバスなのはとても残念です。同額料金くらいのハイアットなどと比べて見劣りがします。

2026-04-12 • via Nuitee
A
Andra • extended_group • ro
9
2026-04-11 • via Nuitee
C
CLIFFORD • couple • us
10
Wonderful!!!!!!
Pros:

We were happily surprised to finally able to get the eastern view on the standard room rate. We always love their fantastic breakfast.

Cons:

Can't think of a thing.

2026-04-10 • via Nuitee
F
Fukazawa • solo_traveller • jp
8
2026-04-10 • via Nuitee
R
RASHMI • solo_traveller • in
10
2026-04-09 • via Nuitee
J
JR67 • family_with_children • au
9
Pros:

Ee had three night here on our 3 week trip .The standard rooms here are massive compared across Japanese hotels. Great bathroom with separate bath tub and shower. They provide a stocked.bar fridge as well. The location is excellent and directly linked to the subway. Really nice bar for a cocktail and again all the staff are excellent.

Cons:

My only negative is the beds and pillows. The pillows were way to soft and even after having a conversation with house keeping they still could not provide a more fimer pillow. The mattress was.nkt very comfortable and could've been thicker.....fix these and.you will have a 10 out of 10.

2026-04-09 • via Nuitee
L
Lisa • family_with_children • us
5
A serviceable hotel, but not a welcoming hotel for the price that you’re paying at this price point. I think that the ho
Pros:

The family rooms were spacious, all they replenished the bathroom amenities regularly.

Cons:

I will tell you that from the moment we came in, we found the staff overall were very distant and not welcoming. There was a few exceptions like the restaurant concierge. However – at the price point that we were paying, I found that they could’ve been more welcoming. Also – the pool is not available to kids under 12, the restaurant upstairs was crowded at the first thing in the morning.

2026-04-08 • via Nuitee
K
Kazuyuyki • solo_traveller • jp
8
2026-04-08 • via Nuitee
K
Kae • solo_traveller • jp
10
2026-04-08 • via Nuitee