Expert Tech Support for Healthcare Providers
Get help now!
Call the support desk, email us, visit the support portal, or start a secure remote session and a BlueBird iT technician will get you back up and running.
OR
Our telephone support representatives are available during the following days and hours:
Monday to Friday from 8 a.m. to 6 p.m.
Saturday from 10 a.m. to 2 p.m.
Outside these hours, our standby technicians are on call to help, including urgent and emergency issues, so you are never left without support.
How to Reach Support Help Desk
Choose whichever way works best for you. Call, email, or the support portal, each one reaches a technician, not a queue.
If a live support agent is currently assisting you and asks you to start a remote session, click the remote session option so they can connect to your computer.
Call the Support Desk
Talk to a technician now. Call 888.930.9933 Ext. 1 for help with anything from a down EMR to a printer that stopped.
Call the Support DeskEmail Support
Send us the details and we will open a ticket and follow up. Email support@bluebirdinc.com any time.
Email SupportSupport Portal
Submit a new ticket, review the progress of an open ticket, and respond to tickets in progress. Available from any computer, any time.
Visit the Support PortalStart a Remote Session
On a call with a technician? Start a secure remote session so we can see your screen and fix the issue with you in real time.
Start a Remote SessionVPN and Account Access Requests
Use this form to request VPN and remote access for a member of your team, or to ask us to remove it.
Click for VPN and Remote AccessIf your clinic has been set up with a domain environment that manages user access to your systems and applications, use this form to submit any add, change, or remove requests to our team.
Click to Add, Change, or Remove User ProfileOn Site Healthcare IT Support Across Canada
From busy city clinics to small community practices, BlueBird iT keeps healthcare IT and EMR running smoothly across Canada. We have local technicians and trusted partners in the following key metropolitan centres, ready to support your sites, nearby communities, and the broader provinces. Whether you need onsite visits or remote help, our team is always within reach so your practice stays connected, secure, and running without interruption no matter where you are located in Canada. r technicians know healthcare workflows, so whether the help is onsite or remote, the issue is resolved with your patients and your day in mind, keeping downtime to a minimum.
- Ontario: Greater Toronto Area, London, Thunder Bay, Sault Ste Marie, Ottawa, Kingston
- British Columbia: Vancouver, Vancouver Island
- Alberta: Calgary, Edmonton
- Manitoba and Central Canada: Winnipeg
- Quebec: Montreal
- Atlantic Canada: Newfoundland and Labrador, Prince Edward Island, Nova Scotia
If your community is not listed, please still contact us. We support healthcare providers in communities across all Canadian provinces through our team and trusted local partners. These cities are our primary service centres, not the limits of where we can help.
Landed here by chance?
Healthcare IT, Done Right
BlueBird iT is a managed IT service provider built only for healthcare. We look after the EMRs, networks, workstations, printers, email, and security that clinics, pharmacies, dental practices, and nurse practitioner clinics across Canada rely on, so your team can stay focused on patients. If you are comparing IT support for your practice, we would be glad to show you what dependable, healthcare grade support feels like.