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Insights to help you deliver better customer support
Tips, guides, and best practices on live chat, customer service automation, and growing your business.
Tips, guides, and best practices on live chat, customer service automation, and growing your business.
“The day your second support agent joins is the day chat support either gets dramatically better — or visibly falls apart. There’s…
“Every channel claims to be the best way to talk to customers. The honest answer is that they’re not competing — they’re…
“97% of website visitors leave without buying anything. Most leave without saying a word. A pre-chat form is the only tool that…
“A visitor who chats is 7× more likely to convert than one who doesn’t. Yet most business websites still offer no real-time…