Refund and Returns Policy

Bitcoinize.com

Operated by Praia Bitcoin Jericoacoara LTDA
CNPJ: 57.050.177/0001-10
Rua Iracema, 21, Vila de Jericoacoara, CEP 62598-000
Jijoca de Jericoacoara – CE, Brazil
Email: [email protected]

Last updated: July 2025

Return Period

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in the same condition as received.
  • It must be in the original packaging.
  • A receipt or proof of purchase is required.

Do not send your purchase back to the manufacturer.

Non-returnable Items

Some items are not eligible for return, including:

  • Gift cards
  • Downloadable software or digital products
  • Perishable goods (if applicable)

Partial Refunds

Partial refunds may be granted:

  • For any item not in its original condition, damaged or missing parts not due to our error
  • Any item returned more than 30 days after delivery

Refunds Process

Once we receive and inspect your return:

  1. We will notify you by email.
  2. You will be informed of the approval or rejection of your refund.
  3. If approved, a refund will be processed and applied to your original method of payment.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account.
  2. Contact your credit card company—it may take time before the refund is officially posted.
  3. Contact your bank—processing delays are possible.

If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items are eligible for a refund. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the item is received, a gift certificate will be sent to you.
  • If the item was not marked as a gift or was shipped to the gift giver, the refund will be sent to the original purchaser.

Shipping Returns

You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on your location, the time for exchanged products to reach you may vary.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

Customs Returns

All orders are declared at full retail value. If an item is returned by your country’s customs office:

  • We will contact you to arrange reshipment.
  • Reshipment costs must be paid by the customer.

Contact Us

For questions or help with your return or refund, email us at:
[email protected]