We Are Here to Assist You
At Birana Apps ብራና አፕስ, we prioritize your satisfaction and are committed to providing exceptional support. If you have any comments, inquiries, suggestions, or recommendations, we encourage you to take advantage of our contact form below. Our dedicated team of experts is eagerly waiting to assist you and address any concerns you may have. Whether you need help troubleshooting an issue, seeking product recommendations, or simply have a question about our services, we are here for you. We value your feedback and are constantly striving to improve our offerings based on your input. Don’t hesitate to reach out – we are genuinely happy to be of assistance to you in any way we can.
Frequently Asked Questions
We have compiled a list of frequently asked questions by our valued customers. If you have a question or concern that is not addressed below, please feel free to contact us anytime using the provided contact information. Our dedicated team is always ready to assist you.
How long it take to get activation code?
To obtain the activation code, please follow these steps:
1. Download and install the app.
2. Complete the payment process.
3. Once the payment is completed and we have received the required information, the activation service typically takes less than 15 minutes. However, the accuracy and promptness of the information you provide can affect the processing time.
For How many devices can I use the access code?
The access code provided upon purchase is valid for a single device only. Sharing the activation code is strictly prohibited. If you require access on multiple devices, you have two options
1. Pay for each device separately.
2. Consider using our package services, which may offer access on multiple devices.
What happens when lost or change devices?
If you lose or change your device after purchasing our app, you have the right to claim free activation for two additional devices. However, this is only applicable if you lose your first device within 30 days of initial activation and lose your second device within 90 days of its activation.
Is there a refund service?
If you find that our application differs from the description provided on our official website or if the app fails to operate as expected, you have the right to request a refund. However, refund requests must be made within 30 days from the date of the initial purchase. Please note that refund requests made after this period will not be considered.
What happen if I didn't send the information requested on the app?
After completing the transaction, it is crucial to promptly send us the information requested through the app. Failure to do so within 5 days will result in the transaction being considered a donation, and your request will not be processed. Please ensure you strictly follow this procedure after completing your transaction.
What activities could ban me?
Attempting to request an activation code without making the required payment will result in your request being declined. Repeatedly making fake requests will lead to a permanent ban from accessing our products. Additionally, engaging in spamming, violating rules, or scamming will result in a ban for both you and your device, prohibiting access to our applications and products.
Contact Us
If you have comments, inquiries, suggestions or recommendations, don’t hesitate to contact us below. We are happy to help you.