BCMS Vu R2 Client 2.4

BCMS Vu R2 Client by Avaya Inc. is a Windows-based application that provides real-time and historical visibility into contact center performance for Avaya Communication Manager environments using the Basic Call Management System (BCMS). Designed for supervisors and operations teams, it delivers intuitive dashboards and reports that help monitor activity across splits/skills, agents, and trunks, so you can spot issues quickly and maintain service levels.

Key capabilities include:

• Live monitoring of queues and agent states, including calls waiting, service level, average speed of answer (ASA), occupancy, abandon rate, and trunk utilization
• Historical reporting with on-demand and scheduled report generation
• Customizable views with filters, sorting, and multi-window layouts suitable for desktop or wallboard display
• Thresholds and alerts with visual and audible notifications for key performance indicators
• Data export and printing for analysis and sharing

As the client component of the BCMS Vu R2 solution, it connects to the BCMS Vu Server to deliver accurate, up-to-the-minute metrics in an easy-to-use interface, helping teams optimize staffing, improve responsiveness, and sustain consistent customer service.

BCMS Vu R2 Client is developed by Avaya Inc. and is used by 4 users of Software Informer. The most popular versions of this product among our users are: 2.0 and 2.4. The names of program executable files are BCMSVuClient.exe, Rgui.exe.

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