Lessons Offered By New York Subway Digital Signage Network
I was in New York not long ago and I remember seeing how brilliant and eye-catching these things are. It’s not Times Square, where you’ll find yourself completely surrounded by flashing lights and in-your-face marketing messages, but rather a subtle and catchy way to promote in a high-traffic area, the subway entrances. This article not only talks about those signs in particular, but about digital signage in general and the way it is growing into an important tactic for practically every industry.
-B
By Lyle Bunn
Digital Signage is being called “the last mile of a marketing program”, offering more cost-effectiveness, flexibility and control at product and service selection locations. Many retailers such as Apple, McDonald’s, Bank of America, Circuit City, Safeway, Sears, Virgin Music, US Postal Service, Nike and others ran successful pilots during 2004.
At the same time, some of the firms shifting ad spending to digital signage include astute media buyers and brand-builders such as Bayer, Black & Decker, Colgate-Palmolive, Disney, DirectTV, Frito-Lay, General Mills, Heinz, Kodak, L’Oreal, Minute Maid, Nestle, Sara Lee, Starter, The New York Times, LG Mobile Phones, ABC, Fox, Univision and Lee Jeans.
Here are a few of those valuable lessons:
Lesson One
from New York is “Build it and they will come”. The pressure to get more results from advertising continues to grow and digital signage display is becoming a part of $149 billion annually invested in advertising. At one end of the scale, CPM (cost per thousand) rates of $2-6 make digital signage an inexpensive media buy. There is a question of how long this bargain will last as performance is increasingly proven and more advertisers take advantage of this powerful new communications medium. Revenue increases of 30% are being realized on products profiled, ranging to 109% for a new soft drink and 319% for a new calling card. Digital signage in bank teller lines results in customer inquiries about new services.
Lesson Two
is that “Wireless networking is effective for digital signage”. This is important for signage location flexibility and deployments in harsh, highly obstructed environments. “Wireless networking has performed well and the system has had no image drops whatsoever” said Rex Williams, President of UDN, which installed the New York network. WiFi 802.11 using multi-polarity antennas from WiFi-Plus Inc. (www.wifi-plus.com) has provided reliable, secure and cost-effective connectivity for the 80 New York street level LED panels. Williams added “Wireless works for digital signage. While it was the only option for installing the New York system, it has proven totally reliable with zero content drop performance”.
“Cost-effective, reliable, fully secure and interactive image transport done wirelessly by satellite has long been used for Interactive Distance Learning (IDL) and business television applications” said Larry Steinman, President and CEO of BTV+ , which is contracted by some of North America’s largest organizations to deliver interactive content to more than 13,000 locations in the USA, Canada and Mexico (www.btvplus.com). Steinman adds, “digital signage applications benefit from the cost-effectiveness, location flexibility, security and reliability that satellite connections provide for digital (IP) communications. Overlaying full motion signage on an existing IDL or BTV (business television) infrastructure is easy. Content management, network monitoring, troubleshooting and reporting tools are well advanced.”
Lesson Three
is offered by Williams to others, in particular municipalities, looking to install digital signage networks; “It is imperative that great care be taken by anyone looking to get into this business to ensure that the integrity of the content is impenetrable by outside forces”. System security may be inadequate at the network design stage, or be exposed as digital signage systems expand and use multiple media transport providers (ISP – Internet service providers). Williams added, “The system must be nearly “bullet proof” as far as hackers go. Signage software providers such as Automated Digital Signage Networks (www.adsn.ca) have taken steps to assure security at the content ingest, play-list management, display monitoring and other vulnerable points.
Lesson four
is reflected by various digital signage projects during 2004; “Digital Signage offers high return on real estate”.
Digital displays support commerce, public safety and information needs because they are so visual, vivid and eye-catching. Being able to provide information at a point of decision or when information is needed underpins the value of this communications medium for advertisers and public service providers.
Revenue measures from stock turns, margin per square foot or revenues from print (static) signage locations place a value on retail location space. Revenue from dynamic digital display at, for example $10,000 per month per display to the network owner, offers a good “return on space” comparison. The location benefits of use, such as product lift, branding, better customer relationships, liability containment, etc. are adding to the value assessment. The 25×50 inch LED signs positioned at the street level entrance to New York subways are providing a “return on space” and value along the supply chain from advertiser to signage provider.
To summarize, the lessons are:
1. Build it and they will come.
2. Wireless networking is effective for digital signage.
3. Integrity of the content being impenetrable by outside forces is critical.
4. Digital Signage offers high “return on space”.
Happy birthday New York subway signage network! You show the potential of an entire industry.
Digital Signage HQ 