PURCHASE POLICY

Effective Date: June 13, 2026

Welcome to AutoExplain. This Purchase Policy outlines the terms governing the purchase of products and services through our website, authorized communication channels, and technical support team.

By placing an order with AutoExplain, you acknowledge and agree to the terms described in this Purchase Policy.

1. Scope of Products and Services

AutoExplain provides two primary categories of products and services:

Hardware Equipment

Includes but is not limited to:

• Automotive diagnostic devices
• Communication interfaces
• Programming equipment
• Hardware accessories
• Integrated automotive solutions

Digital Access Services

Includes but is not limited to:

• System configuration and activation
• Diagnostic platform access
• Remote technical support
• Fault code analysis
• Technical consulting
• Automotive training materials
• Digital files and documentation
• Software-related services

All services are intended for automotive professionals, workshops, and vehicle owners worldwide.

2. Purchasing Channels

Orders may be placed through our official channels:

Website: https://autoexplain.com

WhatsApp: +1 (936) 289-6695

Email: [email protected]

Customers are encouraged to contact our support team before purchasing services requiring remote assistance, technical analysis, or compatibility verification.

3. Customer Eligibility

To place an order, customers must:

• Be at least 18 years of age or the legal age of majority in their jurisdiction.
• Provide accurate personal, vehicle, and technical information.
• Have a valid payment method.
• Cooperate with remote support requirements when applicable.

AutoExplain reserves the right to refuse or suspend service if inaccurate, incomplete, or misleading information is provided.

4. Product Compatibility and Customer Responsibility

Customers are responsible for verifying compatibility before purchasing.

When purchasing technical services, customers must provide accurate information including:

• VIN number
• Vehicle model and year
• Diagnostic reports
• System specifications
• Hardware and software details

Failure to provide accurate information may affect service results and may void eligibility for refunds, revisions, or warranty support.

If compatibility is uncertain, customers should request a pre-purchase verification from AutoExplain.

5. Payment Terms

Accepted payment methods include:

• Visa
• MasterCard
• American Express (AMEX)
• PayPal
• Bank Transfer (upon request)

All payments must be completed before service delivery or shipment.

Prices are displayed in USD unless otherwise stated.

Customers are responsible for any payment gateway fees, banking fees, taxes, customs duties, or government charges imposed by their local jurisdiction.

AutoExplain does not store customer payment information.

6. Order Confirmation

After payment is successfully completed:

• Customers will receive an order confirmation via email or messaging platform.
• Additional technical information may be requested before service delivery.
• Remote sessions will be scheduled according to availability and project requirements.
• Digital products and documentation will be delivered electronically through approved channels.

Customers are responsible for ensuring their contact information remains accurate.

7. Service Delivery

Estimated delivery times vary depending on the product or service purchased.

Hardware Equipment

• Shipping and delivery timelines depend on destination and carrier availability.
• Warranty processing may require up to 20 working days.

Digital Access Services

• Initial technical response is generally provided within 2–7 working days.
• Resolution of service-related issues may require 7–10 working days depending on complexity.
• Remote support scheduling is subject to technician availability and customer cooperation.

Delivery estimates are provided for reference only and may vary due to circumstances beyond our control.

8. Warranty and Support

All purchases are subject to the terms outlined in our Warranty & Support Policy.

Summary of coverage:

Hardware Equipment

• 180-day warranty from the completed delivery date.
• Coverage applies to manufacturing defects and technical integration issues.

Digital Access Services

• 365-day warranty for system configuration and connection services.
• Technical consulting and diagnostic support remain active until the assigned task has been completed.

For complete details, customers should review the Warranty & Support Policy.

9. Refund and Cancellation Policy

Refunds and cancellations are governed by our Return & Refund Policy.

General summary:

Digital Access Services

• Full refund may be provided if the issue cannot be resolved within the specified support period.

Hardware Equipment

• Returns may be accepted within the eligible return period.
• Approved refunds are typically processed within 3 working days.

Order Cancellations

• Full refund if cancelled within 24 hours of payment and before implementation begins.
• Partial refund may apply if work has already commenced.
• No refund is available after service completion has been confirmed.

For complete eligibility requirements, customers should refer to the Return & Refund Policy.

10. Technical Requirements

Customers are responsible for maintaining the technical requirements necessary for service delivery, including:

• Stable internet connection
• Remote access software (TeamViewer, AnyDesk, or equivalent)
• Compatible diagnostic equipment
• Appropriate system permissions

AutoExplain is not responsible for delays or interruptions caused by:

• Internet connectivity issues
• Third-party software conflicts
• Operating system modifications
• Unauthorized firmware updates
• Unsupported hardware configurations

11. Data Backup Responsibility

Before any remote support, programming, coding, or configuration work begins, customers must create and verify backups of all important data.

AutoExplain shall not be responsible for:

• Data loss
• Corrupted files
• Configuration loss
• Business interruption resulting from inadequate backups

Customers acknowledge that automotive software operations inherently involve technical risks.

12. Intellectual Property

All files, training materials, software-related documentation, technical procedures, and content provided by AutoExplain remain the intellectual property of AutoExplain unless otherwise stated.

Customers may not:

• Reproduce
• Resell
• Redistribute
• Modify for commercial resale
• Share with unauthorized third parties

without prior written permission.

13. Limitation of Liability

AutoExplain shall not be liable for:

• Data loss caused by failure to create backups.
• Vehicle or system issues resulting from third-party tools or services.
• Unauthorized modifications performed by the customer.
• Indirect, incidental, special, or consequential damages.
• Service interruptions caused by circumstances beyond our reasonable control.

The maximum liability of AutoExplain shall not exceed the amount paid for the affected product or service.

14. Privacy and Data Protection

Customer information is collected and processed solely for the purpose of delivering products, services, warranty support, and technical assistance.

Personal information is handled in accordance with our Privacy Policy.

15. Dispute Resolution

Any dispute arising from a purchase shall first be addressed through good-faith negotiation between both parties.

If a resolution cannot be reached through negotiation, applicable legal remedies may be pursued in accordance with governing laws.

16. Import Duties and Customs Responsibilities (U.S. Orders)

For hardware shipments to the United States:

• Customers acknowledge responsibility as the importer of record.
• Customers are responsible for all customs duties, taxes, brokerage fees, and import-related charges.
• AutoExplain may assist with customs clearance when requested.

If a shipment is refused due to unpaid customs obligations, customers may be responsible for return shipping costs, storage fees, administrative expenses, and other associated losses.

17. Changes to This Policy

AutoExplain reserves the right to update this Purchase Policy at any time.

The most current version will be published on our website and becomes effective immediately upon publication.

Continued use of our products or services constitutes acceptance of any updated terms.

18. Contact Information

If you have questions regarding this Purchase Policy, please contact us:

AutoExplain

WhatsApp: +1 (936) 289-6695

Email: [email protected]