Sound is not enough: Helping your business access 466 million deaf customers worldwide
Accessibility for deaf people is often framed as a technical problem: captions, devices, apps, systems. But for deaf and hard-of-hearing people, the real barrier is rarely technology.
It’s willingness to:
During my recent trip to Japan, this difference became impossible to ignore.
Many companies and organizations still list TTY numbers or recommend relay services as the primary way for deaf or hard-of-hearing customers to communicate. These tools were groundbreaking decades ago – but that time has passed.
As a deaf person, I’ve attended many graduation ceremonies — my own, my sister’s, and several of my friends’. Some were accessible to me, and others were not. These experiences opened my eyes to the power of inclusive communication, especially through captioning.
I want to share three memorable graduation ceremonies and how each shaped my perspective on accessibility:
Revolutionize Your Content!
Discover the secrets to a wider audience:
– Debunked myths about deafness.
– Author’s personal and professional experiences.
– Examples of quality captioning and communication access.