About Assist - Technical Assistance
NOTE: This app can only be used with Assist management software and its integrations. More information at www.assistsolution.it ASSIST IS THE FIELD SERVICE APP: INTERVENTIONS MANAGEMENT, SYSTEMS AND PLANTS MAINTENANCE, TE
NOTE:
This app can only be used with Assist management software and its integrations. More information at www.assistsolution.it
ASSIST IS THE FIELD SERVICE APP: INTERVENTIONS MANAGEMENT, SYSTEMS AND PLANTS MAINTENANCE, TECHNICAL AND AFTER-SALES SERVICE.
Main features:
- Interventions assigned to teams and individual technicians
- Insertion of self-assigned / to be assigned interventions
- Insertion of service calls from the app or via email piping
- Interventions assignment
- Service call history
- Plant structure, serial numbers and data sheets
- Customizable technical and commercial checklists
- Consultation of contracts
- Photo gallery
- Customer signature and stamp
- Privacy consent collection
- Management of takings and payments
- Trunk stock and goods transfer with barcode
- Dedicated messaging system
- Bank statements, customer master data, price lists, attempted sales
- CRM, opportunities, email marketing
- Data collection for inventory
- Order collection for agents
- Integrated shop
- Skills and surveys management
On the move and in real time you can enter, manage and close your service calls. By logging in, each technician displays the assigned calls on the Assist app with different display modes. In each call you can enter: services provided, materials used, attachments, customer signature and stamp, fill in checklists and record takings and payments. At the end, in just a few seconds, the intervention report is automatically processed and sent by e-mail to the customer, the technician and the company manager. The data entered in the app are synchronised with the Assist ERP. All data of the interventions performed can be accessed via the history function.
WORK ALSO OFFLINE WITH ASSIST
The app can also be used in offline mode: you can fill in the pages and close the service job; the data will be synchronised automatically when the signal is available again.
COMPILE A PERSONALISED CHECKLIST FOR EACH MACHINE.
Through the Assist ERP you can build a checklist that your technicians can fill in from the app. By type of service activity, system and machine type, it is possible to define a list of information which, once filled in by the technician, is stored on the service call. The certification document is sent by email to the customer (together with the intervention report); each type of checklist can be combined with a different, fully customisable print template.
WAREHOUSE MANAGEMENT AND GOODS TRANSFER.
Technicians' trunk stock are also managed via app. From the main warehouse, each authorised technician can make pick-ups and transfers to and from their van; the barcode reading function speeds up daily operations and guarantees maximum precision.
PRIVACY CONSENT AND COMMERCIAL CHECKLISTS.
ASSIST allows you to fill in privacy consent forms and commercial checklists (created via the Areagate web portal). The former allows you to obtain authorisation from the customer to process data, the latter allows you to collect customer-specific information with which you can devise customised marketing strategies.
HOLIDAYS AND LEAVES
Functionality to easily manage holidays and leave for staff and employees at any time. Staff can enter requests directly from the app and the manager will be able to manage and organise them thanks to the timeline.
CUSTOMER ACCOUNT FOR CONTROLLING INTERVENTION REQUESTS.
Through the app, the AreaGate web portal or by email your customers can enter intervention requests and consult their history thanks to dedicated accesses.
Policy: https://www.es2000.it/privacy.html
Previous Versions
Here you can find the changelog of Assist - Technical Assistance since it was posted on our website on 2019-10-26 11:09:54.
The latest version is 8.46.00 and it was updated on 2026-06-26 06:59:03. See below the changes in each version.
Assist - Technical Assistance version 8.46.00
Updated At: 2026-05-27
Changes: Operational improvements linked to the performance of the App.
Assist - Technical Assistance version 8.30.12
Updated At: 2025-03-05
Changes: - Intervention management: within the page dedicated to the insertion of goods, in the "search goods" section it will be possible to view the image associated with the goods;
- Performance improvements and bug fixes.
Assist - Technical Assistance version 8.30.06
Updated At: 2024-12-10
Changes: Thanks to the new implementations of the Assist app, from today it will also be possible to consult the absences of employees who do not belong to your work group.
In this way, communication and organization between departments will be even more effective.
To use the new view, it will be necessary to set the preference "Allow operators to see all absences of all groups" within AreaGate > ABSENCE MANAGEMENT > Configurations > GENERAL > Viewing absences.
Assist - Technical Assistance version 8.30.01
Updated At: 2024-08-29
Changes: From today, through the ASSIST app, it is possible to record non-conformities on suppliers even on the move.
Assist - Technical Assistance version 8.28.01
Updated At: 2024-07-08
Changes: From today, through the ASSIST app you will have access to a new feature dedicated to reporting daily activities.
Enter all the relevant activities of your daily life with the possibility of attaching images, linking interventions, indicating expenses and kilometers travelled.
Assist - Technical Assistance version 8.26.00
Updated At: 2024-05-23
Changes: Operational improvements related to app performance.
Assist - Technical Assistance version 8.25.02
Updated At: 2024-04-24
Changes: Today, even on apps, it becomes possible to manage one's own skills (or skills).
Through the appropriate function, each operator will be able to consult all his skills and the relative acquisition status.
Furthermore, based on the archives configured in AreaGate, you will be able to add new skills to your profile, inserting attachments (e.g.: certificates) and training modules necessary to obtain the skill.
Assist - Technical Assistance version 8.24.00
Updated At: 2024-02-08
Changes: Resolutions of issues related to the use of camera and gallery on Android 13 and later
Assist - Technical Assistance version 8.21.01
Updated At: 2023-10-10
Changes: Operational improvements linked to the performance of the App
and implementations of CRM functionality for dossiers and activities.
Assist - Technical Assistance version 8.20.01
Updated At: 2023-07-20
Changes: Operational improvements related to App performance and implementations of CRM functions.
Disclaimer
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