The Most Affordable Answering Service

Yes. If you have chosen the”Advanced Message” subscription, you can have your calls transferred following call guidelines according to the script you provide! Calls can be directed to you, one of your staff members or follow a phone tree until we reach the appropriate individual. (“Basic Message” plans do not allow call transfers)

Once you submit your application through the Sign Up or Pricing page, our team immediately begins processing your account and you will receive a confirmation that your request has been received. Within 24 business hours, we will send you your dedicated call forwarding number by text or email, depending on your preferred communication method. Receiving this number means your answering service account is fully activated and ready to use.

From there, getting started is simple. You can forward your existing business phone to the provided number whenever you want Answer Our Phone to handle incoming calls, whether that is during busy periods, after hours, weekends, or full time. If you prefer not to answer calls yourself at all, you can also share the forwarding number directly with your customers so every call goes straight to our live receptionists.

Our operators answer in your business name, handle callers professionally, and ensure your business stays reachable 24 hours a day, 7 days a week.

You will receive immediate notifications for every call handled on your behalf. As soon as one of our receptionists finishes a call, the message details can be sent to you by email or text, depending on your preferred notification method. This ensures you always have the caller’s name, contact information, and the reason for their call, so you can respond quickly and stay fully informed about your business communications.

If you prefer a broader overview instead of constant alerts, you can also request a daily summary. This recap is delivered by email and includes a clear list of all calls received throughout the day, making it easy to review activity, prioritise follow-ups, and keep records organised.

You can choose the notification style that works best for your workflow, whether you want real-time updates, a daily report, or a combination of both.

No. Answer Our Phone does not outsource calls to overseas call centres. All of our receptionists are English-speaking professionals based in the United States and work directly from our own managed call centre environment. This allows us to maintain consistent service quality, clear communication standards, and strong oversight of how your calls are handled.

Some businesses assume that low answering service pricing means calls are routed offshore. With Answer Our Phone, our affordability comes from operational efficiency and streamlined systems, not from outsourcing your customer interactions. By keeping our team US-based, we help you avoid common issues often associated with overseas call centres, such as language barriers, unfamiliarity with local terminology, and inconsistent customer experiences.

This means your callers always speak to a professional receptionist who understands your market, communicates clearly, and represents your business in a reliable, professional manner every time they call.

Yes. Answer Our Phone provides an affordable telephone answering service designed to keep your business sounding professional at all times. Even with cost-effective plans, every call is handled by trained live receptionists who follow your customised greeting, call scripts, and frequently asked questions. This ensures callers experience a consistent, polished interaction that feels like they are speaking directly with your in-house team rather than a third-party service.

Our receptionists can capture detailed messages, qualify new leads, schedule appointments where required, and route urgent calls according to your escalation rules. This helps you maintain strong customer service standards while reducing the time and staffing costs involved in managing calls yourself.

If you are working within a budget, our flexible answering service plans allow you to start with a lower-cost option and scale up as your call volume grows. That means you can stay responsive, professional, and available to customers without overspending or compromising on service quality.

Answer Our Phone is an affordable answering service with month-to-month plans that start at $59.99/month. The Basic Message plan includes 30 calls for $59.99 (then $1.29 per additional call) and 24/7 U.S.-based receptionists; the Advanced Message plan is $64.99 for 35 minutes with call transfers, scripting, and scheduling ($1.69 per additional minute, billed in one-second increments); and a High-Volume Advanced option offers 90 minutes for $124.99. Optional call-forwarding numbers start at $7.50/month, and there are no long-term contracts or hidden holiday fees, making it easy to pick a cheap plan that scales as you grow. Our affordable phone answering service is suitable for any type of business.

Yes. Answer Our Phone’s affordable answering service is fully equipped to manage after-hours emergency calls without compromising on speed or professionalism. We provide genuine 24 hours a day, 7 days a week, 365 days a year coverage, so your business never misses an urgent call, whether it happens overnight, on weekends, or during public holidays.

Our receptionists follow your customised emergency call script to quickly identify urgent situations, collect the right information, and take the action you specify. This can include transferring or patching the caller straight through to your on-call staff member, triggering an escalation workflow, or sending immediate notifications by text or email so you can respond as fast as possible.

Because the service runs continuously, you do not need to worry about additional staffing, overtime costs, or special holiday call handling fees. You get reliable emergency call coverage built into your answering service, helping you protect customer relationships, respond to time-sensitive issues, and maintain a professional presence even outside normal business hours.

Answer Our Phone’s answering services are staffed by real people, not automated systems. Every call is handled by a live, U.S.-based virtual receptionist in their own call center, they do not outsource to overseas call centers or rely on bots/IVR menus to field your customers. 

These professional, English-speaking operators answer in your company name, follow a custom script, and collect key details like the caller’s name, phone number, and reason for calling. On advanced phone answering service plans, they can also transfer calls, follow a phone tree, or schedule appointments in your calendar, just like an in-house receptionist. 

Answer Our Phone actually highlights that a live receptionist creates better customer satisfaction than an automated answering service, because callers reach a real person who can respond with empathy, nuance, and professionalism 24/7/365.

When choosing the right answering service provider, it helps to look at the things Answer Our Phone emphasizes for small businesses. First, make sure the phone answering service uses live, U.S.-based receptionists who answer quickly (Answer Our Phone aims to pick up within three rings) and in your company name, so callers feel like they’ve reached your own office, not a call center. 

Next, compare pricing and contracts. Answer Our Phone offers transparent, affordable answering service pricing with no long-term contracts, no setup fees, and no hidden charges, so you can scale or cancel month-to-month as your call volume changes. You should also check that the answering service can deliver messages instantly via text or email, follow your custom script, schedule appointments, and provide 24/7/365 coverage if needed. 

In short, the right phone answering services provider should look a lot like Answer Our Phone: real people, small-business-friendly pricing, flexible plans, and reliable coverage that protects every customer call.