Support
Not only product, but also service quality is a top priority at amilyONE. Of course, we won't leave you on your own after the system implementation. On the contrary, our friendly and expert support team is available to you five days a week, from morning until evening.
You'll never walk alone.
Whether by phone hotline, service portals, email or video call: our support assists users in your organisation with their daily business, helps with problems across multiple channels if necessary, and answers emerging questions quickly and reliably. We are contractually committed to this as well (Service Level Agreement).
Our knowledge bases, explanatory videos, regular newsletters, and in-person and online courses are further services that contribute to above-average user satisfaction.
The result: In 25 years, 99.9 percent of our customers have remained loyal to us.
Your service request
Support Portal
Your direct communication channels to our team. Get the support you need for your respective product here.
Family Support KnowledgeBase
In our KnowledgeBase, you'll find up-to-date information on our product amily, documentation, and release notes – available anytime.
Support Hotline
In urgent cases, our staff are available by phone. Hotline (Monday – Friday from 9 am – 5 pm).
