Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Copa Airlines451 Reviews

    Not Verified | Terrible experience with Copa Airlines. They broke the luggage I had specifically bought for this trip, and when I filed a claim for the damage, the only response I received was a generic message: "We regret the… Read more
  • 1/10

    Southwest Airlines1928 Reviews

    ✅ Trip Verified | We flew home from Jamaica on Friday July 3 to be home by the 4th to pick my husbands mentally handicapped brother whose staff was off for the holiday weekend. There was a layover in Houston.… Read more
  • 2/10

    British Airways4051 Reviews

    ✅ Trip Verified | This was the first time flying Business Class. It was terrible. The flight attendants were rude and the food really was not good. I have flown a lot of Premium Economy and Economy without any complaints… Read more
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Latest Seat Reviews

  • 2/10

    British Airways203 Reviews

    Not Verified | This is the worst economy seating I have been on, the seats are very narrow and the seating hard. Having the back upright feels like you are being pushed froward, in recline they are just about tolerable.… Read more
  • 1/10

    LOT Polish Airlines12 Reviews

    ✅ Trip Verified | Business class is just economy with an empty seat in the middle. At 188 cm tall, my knees hit the seat in front of me. When the passenger in front reclines the seat, it digs into… Read more
  • 8/10

    Singapore Airlines118 Reviews

    Not Verified | In addition to the Long Haul and Untra Long Haul versions, Singapore Airlines operates a medium hall version of the A350 and that is by far my favourite. It offers the choice of either a left- or… Read more
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Latest Lounge Reviews

  • 7/10

    Vietnam Airlines33 Reviews

    ✅ Trip Verified | Having been upgraded to become Platinum, I got to try the newly opend Lotus Lounge in Hanoi Airport. It was past 21:00 in the evening but the lounge was packed as many long haul flights departing… Read more
  • 1/10

    China Eastern Airlines33 Reviews

    ✅ Trip Verified | Dreadful, dated, filthy lounge. Poor, uncomfortable sagging seating. Areas under semi-permanent repair. Broken, stained table lamps. Bad food. Try to avoid passing through Shanghai Pudong airport if at all possible. Read more
  • 9/10

    Turkish Airlines134 Reviews

    ✅ Trip Verified | This lounge remains one of the best lounges I have visited. I last visited 4 years ago and the lounge has become very crowded. WiFi has become easier to connect to. No more getting a WiFi… Read more
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Latest Airport Reviews

  • 4/10

    Miami Airport500 Reviews

    Not Verified | Very bad bathrooms and seating area is confusing at D31 with most seats marked for disabled only. The toilets smelled bad and the airport needs repairs. Read more
  • 1/10

    Faro Airport261 Reviews

    Not Verified | This was an awful experience, passport control is a disgrace and would put me off travelling to faro again. This is the worst passport control that I have ever come across Read more
  • 1/10

    Hurghada Airport68 Reviews

    Not Verified | The worst airport I have ever been to in my life. On arrival, signs everywhere and tannoy announcements that visa is $30. But the guy working for the airport is adamant that is incorrect and it’s $35… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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