Ad hoc support Our support setup Post project support Taking over maintenance of existing systems Support outside working hours Ad hoc support Many companies often find that the service level falls after a software project is completed—emails, chats, and phone calls get unanswered, and small support tasks take longer and longer to get done. The developer usually moves on to the next big project, so small support or maintenance tasks are pushed aside and relegated to the bottom of the priority list. At 1902 Software, we treat ad hoc support as a separate service arm on its own. While we take on big development projects that we build from scratch, we are also just as happy to take care of your system’s daily support and maintenance—regardless of whether it’s us or another company who developed the system. Our support setup We offer ad hoc support to old and new clients alike—we often continue to maintain the systems that we originally developed, but we also take over the maintenance of systems built by a different developer. Post project support After the project is live, we usually continue to do ad hoc support and maintenance of the system. The same project manager and development team that made the system will be the ones in charge of the support, as they are the ones who already know the system inside and out. This setup allows you to create new features and further improve your website, webshop, or app, without the hassle of hiring a new team and spending time and money training them in your system. With our support solution, you can come with tasks as you please without any monthly subscriptions or minimum purchase. You start out by purchasing a voucher equivalent to about 20 hours of work. When you send us tasks, we deduct the time consumed from your balance. We do not round up to the nearest half or full hour; with us, you only pay for the time spent, and we differentiate between billable and non-billable hours. In case you decide to stop with the support setup, any remaining balance will be refunded to you. Taking over maintenance of existing systems Our team has extensive experience with taking over support and development of existing websites, webshops, or apps made by other developers. Here’s how it usually goes: We get started with initial meetings and onboarding. (Learn how to get started with us) We request the necessary login information as well as access to your system and the associated accounts. Your project manager then conducts a quick system review, looking at how the system was initially put together, what plugins are used, what integrations are set up, and whether anything is changed in the core of the CMS or system. This review is necessary so we can get an overview of your system (see the quality of code, check loading speed, identify SEO errors, etc.) We inform you of any substantial errors or problems that we encounter before our collaboration starts. If there are substantial problems with your system, you have the option to have your previous developer fix them first before you switch over to us. Assuming we do not find any substantial problems with your system, your project manager then comes up with an estimate for your ad hoc tasks. Once you approve, the design or development begins. Upon completion, the changes are tested and deployed to your staging server or live server, depending on what has been agreed. Support outside working hours Your project manager is available Monday-Friday, from 08:00-19:00 Philippine time (GMT+8). However, there might be cases when you need urgent help outside our working hours. As a rule, we support outside our working hours if the issue affects business operations, e.g., a checkout that stops working or a non-responsive server, etc. Non-critical tasks will be resolved on a first come, first served basis on the working day following the support request. When requesting for support outside working hours: Send an email to support@1902.software. This is the only email monitored outside working hours. Please don't send an email directly to your project manager or other contacts in 1902 Software. Always remember to include your mobile phone number so we can reach you. Once we receive your email, we forward it to either your project manager or, (if they are not available) another project manager who can resolve the issue. View our prices An error has occurred with your entry. Please update and try again. E-mail * Security question What is ? Your answer * I agree to 1902 Software's Privacy Policy, Data Privacy Consent, Terms & Conditions, and Cookie Policy. Submit "For nearly two years, we have had 1902 Software for Magento development, design, and discussions of ideas. In this process, we have worked with the same two project managers, one for technical and one for graphics. We have experienced a very high level of service with 1902 Software. When we send a task in the evening, it is often finished in the morning when we get to work. At times when it was necessary to get help outside their working hours or on weekends, their response has also been quick and effective. 1902 Software has extensive experience and can solve everything from small graphic task, complex development, configuration and server setup, to discussions, advice, and guidance. When we get our jobs done for hourly rates that are less than half of what software companies charge in Denmark, it's not hard to make the obvious choice. We continue to work with 1902 Software for our Magento tasks and can only recommend that other companies do the same." Read moreShow less Ulrik Kyvsgaard "Impressive skills - 1902Software solved a speed issue in our Magento shop with a great result. 5 bigeviews. Problem solved within 2 working days. Very impressed." Read moreShow less Henrik Amilon Owner https://www.carlab.dk/ "It does not get any better with 1902 Software. We first had a series of meetings with some Danish webshop developers who offered us many different solutions, but unfortunately, there were always some features that we were forced to compromise. This was not the case with 1902. With them, we presented our ideas and demands for our shop and started a dialogue with Peter Skouhus. This led us to choosing 1902 as a partner, and we did not for a second regret it. It has been an incredible, professional process and cooperation that would continue. Their amazing capabilities as developers allowed us to constantly develop all our thoughts and ideas to reality. At the same time, 1902 also works as a development-partner who's not satisfied with merely listening to one's wishes; they come up with their inputs and talk about their own experiences on areas you would want to touch. We're very satisfied with our collaboration with 1902, and at the same time we would like to thank their highly skilled staff for their superb effort and ability to get everything that we wanted—without compromises." Read moreShow less Aleksander Due-Rasmussen CEO - Fodboldexperten.dk "Hjort Jewelry has worked closely with 1902 software in connection with the launch of our new jewelry shop. The cooperation has been outstanding, and to be frank and honest about it, the team guided me throughout the process. We were stop-and-go on several occasions to suit both what I want and our budget, and here 1902 team rendered an utterly wonderful service. No unnecessary sales pitch, just honest talk and action. The web shop has been optimized to our great satisfaction. We will also work with 1902 Software development far into the future for our web shop, for new initiatives and new functionalities. Therefore, we strongly recommend working with 1902 Software when developing a Magento shop, as they are a more experienced e-commerce developer, possessing both the graphical and technical skills to realize your dream shop." Read moreShow less Hjort Smykker "The process for which we chose a supplier for web design and programming seemed endless, since we knew that this was a decisive factor in whether our web shop would be a success or failure. So after sometime, we finally decided to choose 1902 Software as partner. This was the point in the process when we succeeded! 1902’s employees were definitely professional and service-minded. They have good teamwork, and it's a pleasure to talk to people who fully understand things and who can make suggestions for improvements. And so, our site was completed below the estimated budget and, therefore, we ended up with a significantly lower price than what was previously quoted. Without a doubt, we will work with 1902 Software in the future for them to do everything involved with the design and programming of SuitZoo." Read moreShow less Mikkel Hjarna "If, for you, what you get and when you get it is not of great importance—or it doesn’t matter if you really got what you wanted—then do not work with 1902 Software!! However, if you appreciate that what were promised were finished in due time, together with being given overwhelming levels of information and a simply outstanding project management, and last but not least, getting value for your investment for an online portal—then certainly, you should work with no one else but 1902 Software!! In short, I've tried working with lots of IT and web developers for the past 15 years, but unfortunately, it’s just this one time that I have experienced that the project has ran better than what had been promised." Read moreShow less Henrik Haaning Top Gear Marine, Sweden "Having 1902 Software as partner for our new shop has been an infinite professional process. Peter and his talented programmers from the start have been good, not only in listening to our proposals for the new shop, but also in coming up with good suggestions for improvements. This alone makes 1902 Software stand out from other web developers! The agreed time was respected and the price did not exceed, and today I stand with an excellent shop ready for selling printing products in Denmark and in other countries. We are miles ahead of the old shop now—and I have no doubt that it will have a positive effect on the bottom line in the end. Thanks for the good and professional cooperation!" Read moreShow less Thomas Reberholt https://tex-tryk.dk/ "Aalborg Signs was interested in having a unique website done for an associated shop. 1902 Software managed to do this to the point, and we were very satisfied with the outcome. We have tried other Danish suppliers, but we've never experienced the same level of service nor better end result. It is certainly not the last time we'll work with 1902 Software for our projects. Thanks for the good experience, and for the perfect shop :)" Read moreShow less Anders Reberholt https://aalborgskilte.dk/ "Boligalarmer.dk spoke to 1902 Software in connection with the re-designing and conversion of our shop. We wanted to convert our shop into a Magento solution and coincidentally, we found 1902 Software via Google. We couldn’t be less enthusiastic about the collaboration in which the entire process worked flawlessly. The project was completed on time and within the agreed framework cost. Peter, Rod and their teams have been absolutely fantastic in understanding our ideas and geting them implemented as workable solutions in the web shop. During the project, we had a very competent guide and we had been challenged professionally with our ideas and thoughts many times. Our next project is already on the drawing board and we are quite certain that 1902 will also help us when it gets implemented. We look forward to a continued cooperation and we give our very best recommendation for 1902 Software." Read moreShow less Lars Skovby http://www.boligalarmer.dk Next