Ad hoc support Our support setup Post project support Taking over maintenance of existing systems Support outside working hours Ad hoc support Many companies often find that the service level falls after a software project is completed—emails, chats, and phone calls get unanswered, and small support tasks take longer and longer to get done. The developer usually moves on to the next big project, so small support or maintenance tasks are pushed aside and relegated to the bottom of the priority list. At 1902 Software, we treat ad hoc support as a separate service arm on its own. While we take on big development projects that we build from scratch, we are also just as happy to take care of your system’s daily support and maintenance—regardless of whether it’s us or another company who developed the system. Our support setup We offer ad hoc support to old and new clients alike—we often continue to maintain the systems that we originally developed, but we also take over the maintenance of systems built by a different developer. Post project support After the project is live, we usually continue to do ad hoc support and maintenance of the system. The same project manager and development team that made the system will be the ones in charge of the support, as they are the ones who already know the system inside and out. This setup allows you to create new features and further improve your website, webshop, or app, without the hassle of hiring a new team and spending time and money training them in your system. With our support solution, you can come with tasks as you please without any monthly subscriptions or minimum purchase. You start out by purchasing a voucher equivalent to about 20 hours of work. When you send us tasks, we deduct the time consumed from your balance. We do not round up to the nearest half or full hour; with us, you only pay for the time spent, and we differentiate between billable and non-billable hours. In case you decide to stop with the support setup, any remaining balance will be refunded to you. Taking over maintenance of existing systems Our team has extensive experience with taking over support and development of existing websites, webshops, or apps made by other developers. Here’s how it usually goes: We get started with initial meetings and onboarding. (Learn how to get started with us) We request the necessary login information as well as access to your system and the associated accounts. Your project manager then conducts a quick system review, looking at how the system was initially put together, what plugins are used, what integrations are set up, and whether anything is changed in the core of the CMS or system. This review is necessary so we can get an overview of your system (see the quality of code, check loading speed, identify SEO errors, etc.) We inform you of any substantial errors or problems that we encounter before our collaboration starts. If there are substantial problems with your system, you have the option to have your previous developer fix them first before you switch over to us. Assuming we do not find any substantial problems with your system, your project manager then comes up with an estimate for your ad hoc tasks. Once you approve, the design or development begins. Upon completion, the changes are tested and deployed to your staging server or live server, depending on what has been agreed. Support outside working hours Your project manager is available Monday-Friday, from 08:00-19:00 Philippine time (GMT+8). However, there might be cases when you need urgent help outside our working hours. As a rule, we support outside our working hours if the issue affects business operations, e.g., a checkout that stops working or a non-responsive server, etc. Non-critical tasks will be resolved on a first come, first served basis on the working day following the support request. When requesting for support outside working hours: Send an email to support@1902.software. This is the only email monitored outside working hours. Please don't send an email directly to your project manager or other contacts in 1902 Software. Always remember to include your mobile phone number so we can reach you. Once we receive your email, we forward it to either your project manager or, (if they are not available) another project manager who can resolve the issue. View our prices An error has occurred with your entry. Please update and try again. E-mail * Security question What is ? Your answer * I agree to 1902 Software's Privacy Policy, Data Privacy Consent, Terms & Conditions, and Cookie Policy. Submit "Have used 1902 Software for several years and have only good things to say. Professional approach to web development and a fantastic contact person (JC) who is quick to respond and follow up on tasks. Easy and clear overview of ongoing and completed tasks. 5 stars from here." (Translated from Danish) Read moreShow less Jonas Dakhini Morbech Outdoor Adventure https://outdooradventure.dk/ "We have been customers for a few years and are super happy with their work. When we started, of course, we were apprehensive, putting the tasks on the other side of the earth. But all our worries have actually been put to shame as we have only experienced benefits fr om moving it out. Before our change, we were with a couple of Danish developers wh ere the price was high and the service low. Our experiences at 1902 are the complete opposite. After collaborating with 1902 for a season, we have chosen to convert to Magento 2 solution, which is a larger project. It was resolved on time and at the agreed price. And we felt pressured and in good hands throughout the project. We experience a very large advantage in the time difference. If we have something to adjust, we put a task in the course of a normal working day, when we start the next day, the task is usually solved and ready for testing, if not it has at least begun. We highly recommend that you contact Peter and hear about the opportunities they offer. Trævarefabrikernes UDSALG Henrik Lange" (Translated from Danish) Read moreShow less Henrik Lange https://www.traevarer.dk/ "I was excited about working with 1902, when it was the first time we had a foreign-based development company to help us.We have been collaborating with 1902 for 3-4 years now, and they have helped to launch our new sites, mycruise.dk and mycruise.se, which have highly advanced solutions with integrations to multiple third-party systems. Our collaboration has worked very well; they have helped us with the design, CMS and special adaptations where we have been in close coordination (via Skype) with Marcelo and Rod, who are highly knowledgeable and competent, and have helped to manage the project to our full satisfaction. It is a great advantage that we can easily adapt our resources to them as they are very helpful and friendly. We currently need someone who, in some periods, can handle large tasks and in some periods, less tasks. Another big advantage is that they have very competitive prices.I can definitely recommend 1902 Software." Read moreShow less Claus Jensen Director https://www.mycruise.dk/ "We've had the most incredible collaboration with the team at 1902 Software! We've worked with the team for about 6 months now, and they have taken our Magento web shop to a whole new level. The tasks are completed to an excellent standard in a timely manner and they're always ready to provide advice or guidance. The thing I'm most impressed with is how organised and transparent everything is when it comes to our collaboration. We receive weekly status updates so we can see how much time has been spent on each task (and how much those tasks cost), as well as direct updates from our Project Manager. I want to give an extra big thanks to Merry Kris Salas for being so friendly and providing help and input on anything we ask her - we couldn't wish for a better project manager! She continually updates us on the progress of various tasks, provides advice when we're unsure how to proceed and follows up on questions and concerns we may have. This makes us feel completely relaxed about handing tasks over, and we're so happy to have her and her team as our collaboration partners!" Read moreShow less Jenny Knutsen Fasmas GmbH https://www.fasmas.de/ "We worked with 1902 software to design the front-end of www.seatravel.dk and to develop highly advanced solutions with integrations to multiple third party systems. The results were very pleasing, but nevertheless, we have chosen to have the project continued by a Danish development company in Aalborg to develop the back-end part and to optimize the workflow. After a year, however, we chose to return to 1902 Software, and asked them to work on the back-end and further development of the project. We have a great partnership and good relationship with Marcelo and his team who are now in the process of internationalizing Seatravel. We also sought 1902 Software's services to develop our yacht charter portal www.scancharter.com, for which we have also been pleased with the results." Read moreShow less Mads Bygballe Christiansen Manager https://www.sea-travel.com "After I have been working with the 1902 Software developer team for approximately a year now, I can easily say that they definitely know what they are doing. When you are completely stock and lost, they always know how to pick you up so you can get on with your own work. Whether you need them to code something or you need consulting from their team, they are always ready help you. There is no doubt that I will recommend 1902 Software to anyone that needs help with their coding." Read moreShow less Lasse Kaimer Raasdal Trading "The 1902 software has a structured approach to work tasks and solves them very professionally. My own project manager provides ongoing follow-up and I highly recommend 1902 Software." Read moreShow less Jonas Dakhini Morbech Owner https://outdooradventure.dk/ "The act of choosing a new partner to create a concept for a new site was a long process. Our choice was ultimately 1902 Software, which proved to be the right decision. My main concern was 1902's location in the Philippines, as we've had bad experiences with "cheap" programmers who do not understand what you want and just hardcode everything (no forward thinking or function coding). But this concern has been proven wrong, as 1902 has highly professional and skilled people who can think independently, come with inputs and feedback on your ideas, and generally, are solution-oriented as they work hard to resolve your problems. With 1902, we also received full transparency with the billing. We can follow the details of how their time is being spent and how much is being billed in minutes. Thus, there is never an unpleasant surprise. And on the results, there is nothing to complain about. One of the strongest services of 1902 is their graphic design, which made 1902 top our list of choices. Our expectations for our project has been fully met indeed. Their coding/programming skills cannot be underestimated. They obviously have a long experience with Magento, and have been able to provide custom-made solutions without any problems. All in all, we are a satisfied customer." (Translated from Danish) Read moreShow less Kenneth Jensen Raasdal Trading "Great people to work with. They know what they do, take initiative, and can bring your project to the next level." Read moreShow less Bas Leenstra Nouvez https://www.nouvez.nl Next