Frequently Asked Questions
Buyer's FAQs
JAYJO brings you a curated collection of elegant beachwear, resort fashion, and accessories designed for effortless
style. From flowing kaftans and summer dresses to statement beach essentials, every piece is selected to elevate
your vacation wardrobe.
After placing your order, please allow up to 3 business days for processing and preparation.
Once dispatched, delivery usually takes between 1–3 business days.
Upon receiving your order, we kindly request that you take a moment to inspect the items. You have
a grace period of 14 days to confirm with us that you are satisfied with your purchase or to report any
issues such as damage, discrepancies in the item received, or missing item.
If you have received a delivery notification but have not received the item in question, it is
imperative that you notify us immediately. support@JAYJO.me
We accept returns within 14 days of delivery.
For change-of-mind or sizing issues, return shipping costs are the responsibility of the customer.
If you receive a damaged, defective, or incorrect item, we will cover the return shipping cost and ensure a
replacement or full refund.
Our goal is to make your shopping experience with JAYJO smooth and worry-free.
When it comes to the cost of returning an item, the buyer covers the shipping expenses.
If you require any assistance or have inquiries, please do not hesitate to contact us via email
support@JAYJO.me
We are here to address your concerns and provide you with the necessary support.
Seller's FAQs
To create a store, please navigate to our website and locate the “Sell With Us” button positioned at the top
right-hand corner. By selecting this option, you will be guided through the process of creating a
Vendor account,
Upon submission, our team will meticulously review your listing to ensure it meets all necessary
criteria. Rest assured that our approval process is swift and efficient, with listings typically being
approved within 24 hours of submission.
When preparing a sold item for shipping, it is crucial to ensure that the product is well-protected
during transit. One effective method is to place the item in a sealed bag before packaging it with
protective materials.
Listing on JAYJO is a seamless process that offers unparalleled value to sellers. One of the most
appealing aspects of our platform is that it is completely FREE of charge to list an UNLIMITED number of
items. This means that sellers can showcase their products without any financial barriers, allowing for
maximum exposure and potential sales opportunities.
JAYJO charges a standard commission fee of 20% on each successful sale.
This fee supports platform operations, marketing efforts, and the overall customer experience we provide.
Our goal is to connect high-quality products with the right audience while ensuring a seamless and premium shopping
experience.
It is essential to focus on high-quality items that cater to a wide range of interests. in fashion, beachwear, swimwear, accessories & more.
Once your sale is complete, the funds will be available in your JAYJO account within 7 days. From
there, you have the option to request a withdrawal of the funds or utilize them as credit towards
purchasing items on the platform.
Our courier partner will be responsible for the collection and delivery of the items. They will ensure
that the shipping process is carried out efficiently and securely. Customers can track their shipments
through our online platform to stay updated on the status of their orders.
If you require any assistance or have inquiries, please do not hesitate to contact us via email
support@JAYJO.me
We are here to address your concerns and provide you with the necessary support.
