Let our experts guide you through improving your Content Operations strategy
Content audits and assessments are the first step in developing a coherent Content operations strategy. It helps you understand the current state of your documentation, the risks and opportunities your organisation faces, and provides a business case for investing further in your technical content. It also demonstrates what is and isn’t working with your current processes for creating and distributing your technical content.
At 3di, we’ve been helping companies for over two decades by providing end-to-end technical content services. We’ve worked with companies in many different industries, and our in-house team has won multiple UKTC awards for technical writing and localization projects. With many of our projects, we start with a thorough content audit and assessment, as it is a crucial first step towards realising our customers’ content goals.
Why conduct a content audit and assessment?
Conducting a content audit and assessment can help inform your overall Content Operations strategy. Here are a few examples of how a good content audit services can help:
Map all your content
Helps you collate all your existing content, from a variety of sources and siloed information, to get a full picture of your content.
Highlight risks and opportunities
Shows where your business has weaknesses, and reveals opportunities that your documentation could help you exploit.
Build a business case
Helps you build a business case for improving your Content Operations strategy by showing you where you need to improve.
Suggest a roadmap for improvements
Pinpoint areas that need refinement and outline a roadmap for development.
Want to find out more about technical content audit services?
What do we audit your content for?
While no one content audit process is the same, we have honed a general process after working with over 300 customers. We can quickly gather the necessary information to make recommendations on improving your existing documentation and the processes used to create it. In simple terms, we audit your content for the following:
- Task orientation – Does your content do what you need it to do?
- Accuracy – Is the information in your content accurate? Are the sources and references correct and up to date?
- Completeness – Does your technical content provide the user with all the necessary information?
- Clarity – Does your content give clear, easy-to-understand information to your users?
- Concreteness – How concrete are your procedures? Are there any vague instructions that could confuse the reader?
- Style – Does your technical content align with your branding and style guidelines?
- Organisation – Is your technical content organised in a way that makes it easy for your users to find, access and use?
- Visual effectiveness – How well are your illustrations, graphics, and video assets helping to demonstrate your information?
- Localization readiness – How easy is your content to localize? How can you improve it?
Find out more about our content audit and content assessment services
If you want to find out more about our award-winning technical writing services, our process, or our previous work for some of the world’s most well-known companies, you can visit our blog post or case studies pages for more information. Alternatively, if you want to discuss how we can help you with a content audit and assessment, contact us using the link below.
Case studies
Kannegiesser
Find out how 3di created modular content, including localized versions, for a groundbreaking laundry system.
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