京东咚咚 9.7

JD Dongdong (京东咚咚) by JD.com (京东商城) is an official instant messaging and customer support tool designed for the JD ecosystem. It connects shoppers, merchants, and JD customer service in real time, making it easier to ask pre-sales questions, confirm product details, resolve issues, and track orders without leaving the conversation.

Key features:

• Real-time chat with JD merchants and official customer support
• Order lookup and logistics updates integrated into the chat
• Rich messaging with images, screenshots, and file attachments
• Smart notifications for shipping, returns, refunds, and promotions
• JD account sign-in with conversation history tied to your orders

For merchants using the business edition, JD Dongdong also supports multi-session management, quick replies, tags and notes, routing, and basic service performance insights to help teams respond efficiently.

JD Dongdong streamlines the entire shopping journey—from product consultation to after-sales service—through a reliable, official channel within the JD platform. Feature availability may vary by account type and region.

京东咚咚 is developed by 京东商城(JD.COM) and is used by 16 users of Software Informer. The most popular versions of this product among our users are: 1.0, 1.1 and 1.2. The names of program executable files are dd_workbench_JD.exe, JdIm.exe and JIMPersonal.exe.