211 Connecting Point is a resource and information hub that connects people with community programs and services through a searchable web page and 24/7 local call center. We serve Nevada County, Placer County, and the Tahoe-Truckee region.
We are part of a network of 211s in North America. In the United States, 211s reach 270 million people and cover all 50 states.
211 is a program of Connecting Point.
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Things look different here at 2-1-1 Connecting Point these days. The phones are quiet, chairs are empty—but no matter what keeps us out of the office, we are always one team.
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“Thank you for calling 2-1-1 Connecting Point. My name is Jackie. How may I help you?”
“Thanks for calling 2-1-1 Connecting Point. Ulysses speaking. How may I help you?”
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Our call center fields between 120 and 150 calls a day. I can definitely help you out with that.
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2-1-1 connects most of our community members with information and assistance for needs like housing, food, employment, transportation, and more.
Para personas que llaman, información y asistencia para necesidades como vivienda, comida, empleo y transportación. Oprima uno para español.
Chapter 2: In the language of your choice
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Get connected in the language of your choice. Whether it’s a normal day or during a global pandemic, we’re here for you 24/7 with up-to-date resources and information.
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So give us a call—dial 2-1-1 from any phone—or visit our website at 211connectingpoint.org. No matter where we are, we’re always here and in your communities.
Chapter 3: For Nevada County
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For Nevada County, for Placer County, and for Tahoe Truckee, 2-1-1 is your connecting point.
Chapter 4: 2-1-1 is your connecting point
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“You’re welcome, and thank you for calling 2-1-1.”
“Thank you for calling 2-1-1. I hope you have a good day.”
“Thank you for calling 2-1-1. You can access additional help if you need more assistance. Remember, we’re here 24 hours a day, seven days a week.”
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You
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How 211 Works
The 2-1-1 phone number is a short code designated by the California Public Utilities Commission.
Each county with a 211 service has a designated entity that administers the program. These county-based entities coordinate with local human services agencies to connect callers to local community services.
These entities and providers are members of the California Association of Information and Referral Services (CAIRS) and partners of 211 California, which works with local, state, and federal government agencies on social services and coordinates with regional 211 service providers during emergencies and disasters.
Each individual service provider establishes and maintains a database of community service programs and agencies for the county or counties it serves and updates the database at least once annually.
When a caller dials 2-1-1, a local exchange carrier (LEC) routes the call to the authorized 211 provider in the caller’s county. The provider receives the call and connects the caller to the appropriate programs and agencies drawn from their database.