Terms & Conditions
BILLING
Black Car Rides promotes a cashless booking system. We process your payments and bills through online transactions. In every booking, We display the estimated total fare, including gratuity and base charges. Fees for waiting time, stops, parking, and tolls are calculated and added upon completion of the ride.
RATE POLICY
1. We include a 20% gratuity on the fare.
2. A 10% admin fee will be added to the base fare on all services.
3. $50 fee for Airport Greet Service.
4. A $20 fee applies to each stop made en route, in addition to any applicable waiting time charges.
5. An additional $20 fee applies to pick-ups scheduled between 11:30 PM and 5:30 AM.
6. Two-way tolls, airport charges, and parking fees may apply depending on the service.
CHILD SAFETY SEATS
Black Car Rides does not provide child safety seats. Passengers traveling with children are solely
responsible for providing and installing age-appropriate child safety seats in compliance with all applicable state and federal laws. Black Car Rides assumes no liability for injuries resulting from improper child restraint use.
DEPOSIT GUIDELINES
For car services utilizing Sedan, SUV, Stretch Limousines, Vans, Minibuses, Sprinters, and Motor-Coaches, we require a 30% deposit upon booking. Reservation is not made final until the deposit has been collected. Deposits are fully refundable if the booking is canceled within 24 hours of payment. Deposits canceled after 24 hours are non-refundable. On the other hand, refund requests made after 24 hours from the payment are already non-refundable. Chargebacks from the issuing banks should be based upon conforming policies.
ADDITIONAL TERMS
All Event Services vehicle types particularly Limousines, Vans, Minibuses, Motor-coaches, and/or Black Cars, will be invoiced according to the existing BCR hourly rate. Billing begins the moment our vehicle departs from BCR and ends upon its return. All hourly reservations require a minimum of 30 minutes of travel time each way. The total billing period covers the full duration of the trip.
Black Car Rides and its affiliates or subcontractors do not hold the responsibility for any losses or damages caused by delays, technical problems or failure, calamities, as well as tourism.
LIMO OUT-OF-POCKET CHARGES
For passengers under Limo service, expect out-of-pocket fees such as two-way tolls, parking charges, airport, and other concerning fees to be included in your invoice.
PET PROTOCOL
Black Car Rides allow the boarding of pets. However, If your pet weighs more than 15 pounds, it must be transported in a carrier or cage. For smaller pets, we require them to be on a leash or better inside a cage and should not be placed near the chauffeur for safety purposes. In any case of carrying a service animal, we don’t totally require you to place them on crates. To ensure that you will abide by our travel with pet safety protocol, kindly reach our customer care services at 877-234-0540. We will be glad to entertain you and check if there is anything you need or must comply with for your trip with your pets. With Black Car Rides, you can fulfill your pet travel goals with guaranteed pet-friendly drivers!
WAITING TIME
Waiting time is charged $1.50 per minute. For non-airport pickups, you will be given a 15 minutes grace period after the scheduled pick-up time. Meanwhile, for domestic arrivals, a maximum 30 minutes grace period is provided. But for international arrivals, you have a grace period of 60 minutes. Generally, after going beyond the grace period, waiting time charges will now apply.
CANCELLATIONS OR RESCHEDULE GUIDELINES
Should you wish to cancel your booked trip for any reasonable circumstances, we require you to send us an email at support@blackcarrides.com. Cancellations appealed on call will not be considered and accepted since calls are set for booking and inquiry purposes only. Instead of canceling the trip, we suggest that you better reschedule your travel to continuously take advantage of the service you paid for and to avoid being charged with the total costs due to late notice of cancellation.
1. SUV and Sedan trips canceled within 24 hours of the scheduled pick-up time (within Massachusetts) will be charged the full fare.
2. SUV and Sedan trips canceled within 48 hours of the scheduled pick-up time (for trips originating outside Massachusetts) will also be charged the full fare.
3. All no shows will be charged for the full fare plus an admin fee of 10% and the waiting time as well.
4. Full charge will be demanded for passengers who appealed for cancellation within 72 hours from the scheduled pick up time for Stretch limo, buses, coaches, minivan, and sprinters.
5. Chargebacks from the issuing banks should be based upon conforming policies.
NO SHOWS POLICY
We will collect the total cost plus 10% admin fee for booking passengers with no shows. If you fail to show up at your pick up location, additional waiting time charges will further apply. If you cannot locate your driver, never leave your pick-up location without first calling our customer care team. Correct Phone 877-234-0540
GUARANTEE APPROACH
Delete entirely. Replace with a relevant service guarantee, such as: ‘Black Car Rides is committed to professional, punctual, and courteous service.’ Should you feel dissatisfied with our service, don’t let your concern slip through our hands for resolution.
In rare occasions like we are already out of service availability, Black Car Rides has trusted affiliates who will then take care of your next trip. We prioritize these car services companies to be on post whenever we run out of cars or chauffeurs. Since the service is already fulfilled by a different company, When a booking is fulfilled by an affiliate partner, BCR will collect a coordination fee in lieu of the standard service charge. Customers will be notified in advance. During this kind of situation, we guarantee that the lieu chauffeur will get compensated for everything he needs and has spent on our behalf.
CHANGES ON RESERVATION
Changes should first be addressed to our office in our customer service area. To finalize the reservation, we require short details for the initial setting. Delete entirely and replace with: ‘If a reservation change results in increased charges, you will be notified by email. To cancel, contact us at reservation@blackcarrides.com admin@blackcarrides.com prior to the scheduled service.
A. Smoking is strictly prohibited inside the cars.
B. Any spills or damage to the vehicle interior will incur a cleaning fee of $100–$300, billed after the trip.
C. Alcoholic beverages are not permitted in any BCR vehicle for passengers under 21 years of age.
D. Delete entirely or replace with a relevant food/drink policy for vehicles. This text does not relate to car service.
E. Alcohols are not allowed on board for cars with passengers below 21 years old.
F. Black Car Rides do not hold accountable for any lost or damaged baggage, personal
belongings, or any important items left inside the vehicle.
G. Black Car Rides staff and customer representatives hold the right to decline or refuse any service for any passenger with gross misconduct.
If you did not request a greeter, you will need to go to the Limo pick up area. Please
follow the directions below:
For BOS Terminal A go to exit door A 102 and walk across two traffic islands to meet
the driver at the limousine stand.
For BOS Terminal B go to exit door B101 or B113 within the arrivals level and follow the pedestrian crosswalk into the parking garage.
For BOS Terminal C go to the central parking garage at the terminal C cross the app
ride
For BO Terminal E go to exit door 104 and cross two traffic islands to meet your driver in the limousine area.