{"id":81,"date":"2025-07-11T16:09:01","date_gmt":"2025-07-11T16:09:01","guid":{"rendered":"https:\/\/yourmissingpiece.com\/?page_id=81"},"modified":"2026-01-19T15:11:31","modified_gmt":"2026-01-19T15:11:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/yourmissingpiece.com\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h2 class=\"wp-block-heading is-style-caption\">What types of ABA providers do you work with?<\/h2>    <p>We work with solo BCBAs, multi-site clinics, growing regional practices, and telehealth- only providers. Whether you\u2019re just launching or managing complex operations, our services are scalable and tailored to meet your exact needs.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">Do you offer full-service billing or just claim submission?<\/h2>    <p>Missing Piece is a full-service revenue cycle management partner. We handle everything from eligibility verification and authorizations to claim submission, denial management, payment posting, reconciliation, and reporting. You focus on care; we focus on getting you paid.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">Can you take over an existing billing system mid-year or mid-contract?<\/h2>    <p>Yes. Our team is experienced in seamless transitions. We conduct a full audit of your current process and handle all the data migration, payer notifications, and system setup so there\u2019s no disruption in your revenue flow.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">Do you provide support for new or start-up ABA practices?<\/h2>    <p>Absolutely. We help new providers with payer enrollment, system setup, and best practices for documentation and billing. Our team becomes an extension of yours, guiding you through every step from credentialing to first payment.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">What if I already have an in-house biller\u2014can you still help?<\/h2>    <p>Yes. We often work alongside internal billing or administrative staff. Whether you need overflow support, denial resolution expertise, or end-to-end management, we customize our services to fill the gaps in your current workflow.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">How do you improve collections and reduce denials?<\/h2>    <p>Our denial rate is significantly lower than the industry average because we don\u2019t just submit claims, we proactively prevent issues. We verify authorizations, check documentation, use payer-specific rules, and monitor every claim until its paid. If a denial happens, our team works it out immediately and follows through to resolve it.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">What is your process for handling denied or rejected claims?<\/h2>    <p>We act fast. Every denial is reviewed by an experienced billing specialist who determines the cause, corrects the claim, and resubmits it. We also track trends and provide insights to reduce future denials. Our approach is both reactive and preventative.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">Are your systems and processes HIPAA-compliant?<\/h2>    <p>Absolutely. HIPAA compliance is foundational to everything we do. All data is encrypted in transit and at rest, access is controlled and audited, and our staff undergo regular HIPAA and security training.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">Do you provide audit support or compliance checks?<\/h2>    <p>Yes. We offer internal audits, documentation reviews, and help with payer audits. Our compliance team ensures your billing aligns with payer rules and industry regulations, reducing your audit risk and increasing billing confidence.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">Do you work within my existing EHR or PM system?<\/h2>    <p>Yes. We work with all major ABA platforms, including CentralReach, AccuPoint, Rethink, Catalyst, AlohaABA, and more. Whether we log into your system or operate independently, our workflow is designed to integrate seamlessly.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">Can I access billing reports and dashboards in real time?<\/h2>    <p>Yes. We provide clear, easy-to-read reports tailored to your needs, delivered regularly and available on demand. You\u2019ll always know where your revenue stands.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">Do you offer custom reports for tracking revenue and KPIs?<\/h2>    <p>We do. Whether you want aging reports, collections by location, payer mix, denial trends, or profit analysis, we can build it. Our reporting gives you the insights you need to grow.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">What\u2019s your onboarding process like? How long does it take to get started?<\/h2>    <p>Our onboarding is thorough but fast. Depending on your setup, we can submit claims within 2\u20134 weeks. We handle all system audits, credentialing verifications, payer setup, and training to ensure a smooth transition.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">Can you take over billing from another company or internal staff?<\/h2>    <p>Yes\u2014we do this often. Our transition process is secure, well-documented, and designed to avoid service or revenue interruptions. We\u2019ll also audit prior work to ensure nothing was missed.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">What makes Missing Piece different from other billing companies?<\/h2>    <p>We specialize only in ABA. Our team understands the complexity of RBT\/BCBA billing, payer guidelines, documentation compliance, and the clinical needs of your practice. We\u2019re not just billing experts\u2014we\u2019re ABA revenue cycle strategists.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">What are the first steps to working with your team?<\/h2>    <p>Let\u2019s schedule a discovery call. We\u2019ll learn about your practice, assess your current billing situation, and recommend the right plan. From there, we\u2019ll kick off onboarding and begin optimizing your revenue cycle right away.<\/p>    <h2 class=\"wp-block-heading is-style-caption\">What results should I expect in the first 90 days?<\/h2>    <p>Faster payments, fewer denials, and peace of mind. Most new clients see a significant drop in aging A\/R, an increase in clean claim rates, and better insight into their financials within the first three months.<\/p>","protected":false},"excerpt":{"rendered":"<p>What types of ABA providers do you work with? We work with solo BCBAs, multi-site clinics, growing regional practices, and telehealth- only providers. Whether you\u2019re just launching or managing complex operations, our services are scalable and tailored to meet your exact needs. Do you offer full-service billing or just claim submission? Missing Piece is a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-81","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ABA FAQs: Your Questions Answered - The Missing Piece<\/title>\n<meta name=\"description\" content=\"Get answers to all your ABA therapy billing and practice questions. 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