[ { "id": 1230, "name": "Techmate", "slug": "techmate", "former_names": [ "ConvoyNow", "myConvoy" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/2bc820b7e98988bb1dd51d0e58395430c0d3e94d.png", "website": "https://www.techmate.com", "all_locations": "New York, NY, USA", "long_description": "Techmate offers simple, on-demand tech support for small businesses and startups. With fast appointment booking, transparent pricing, and friendly, trusted technicians, we aim to take the frustration out of tech support. Get onsite or virtual tech support in as little as 2 hours.", "one_liner": "A technology concierge for your home. We provide on-demand support…", "team_size": 11, "industry": "Consumer", "subindustry": "Consumer -> Home and Personal", "launched_at": 1461210619, "tags": [ "IoT", "Customer Support", "Home Automation" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2016", "status": "Acquired", "industries": [ "Consumer", "Home and Personal" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/techmate", "api": "https://yc-oss.github.io/api/batches/summer-2016/techmate.json" }, { "id": 2019, "name": "JuziBot", "slug": "juzibot", "former_names": [ "Bot Orange" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/f06ad45b7f49712e329e6cfd50db0616164f6ce0.png", "website": "https://www.juzibot.com/", "all_locations": "Beijing, Beijing, China", "long_description": "JuziBot is a startup that provides smart marketing and sales services for customers on WeChat platform, the company helps SMBs build secure and stable key opinion customer (KOC) channels, as well as helps corporate clients with customer acquisition and sales conversion. JuziBot currently serves customers in education, insurance, healthcare, and a few other industries, some of the clients include Meituan Dianping, Digital China, Zuoyebang, etc., and 80% of these existing customers have been acquired through word of mouth. JuziBot's products have been known to improve the sales experience for one million sales professionals on a daily basis. \r\n\r\nThe company is invested by a number of leading VCs including PreAngel, Plug and Play, Y Combinator, TSVC, and Alpha Startups. JuziBot received the CCFA Retail Technology Rising Enterprise Award in 2018. In 2018 and 2019, respectively, the company won the 1st place in both of the task-based human-machine dialogue response naturalness, and the chat-type human-machine dialogue assessment in the SMP Chinese Human-Machine Dialogue Technology Evaluation held by the Chinese Information Processing Society of China (CIPSC).", "one_liner": "Intercom for WeChat, help companies to acquire, engage, retain…", "team_size": 34, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1527048483, "tags": [ "Chatbot", "Analytics", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2019", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "China", "East Asia", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/juzibot", "api": "https://yc-oss.github.io/api/batches/winter-2019/juzibot.json" }, { "id": 11991, "name": "Community Phone Company", "slug": "community-phone-company", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/d3c595ee7c5413925a33801ac0a98d0dff17082b.png", "website": "https://www.communityphone.org/", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Community Phone is building the peace-of-mind layer for aging in America. Our phone works out of the box with no setup required, our AI-powered check-in calls surface how seniors are really doing, and our family app replaces daily anxiety with genuine safety and connection. There are 55 million Americans over 65 living at home. We are building the product their families have needed for years. We are well into 8-figure ARR, pacing to 9 figures, backed by Y Combinator, YC Continuity, and SNR.vc.", "one_liner": "The phone that gives families peace of mind about aging parents", "team_size": 101, "industry": "Consumer", "subindustry": "Consumer -> Home and Personal", "launched_at": 1541192585, "tags": [ "Artificial Intelligence", "SaaS", "B2B", "Customer Support", "Telecommunications" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2019", "status": "Active", "industries": [ "Consumer", "Home and Personal" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/community-phone-company", "api": "https://yc-oss.github.io/api/batches/winter-2019/community-phone-company.json" }, { "id": 22882, "name": "FirstSupport.ai", "slug": "firstsupport-ai", "former_names": [ "Chatbiz.id", "Chatbiz", "Arbofinance", "Chatbiz" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/190c3ac06e53c62124919e1986a344ec51b69fea.png", "website": "https://firstsupport.ai", "all_locations": "Bandung, West Java, Indonesia; Remote", "long_description": "FirstSupport is an AI-powered assistant for customer support. We give AI superpowers to support agents so they can reply quicker, understand multiple languages, get information quickly from knowledge base, summarize ticket in one click, get weekly customer support report, and many more. Available on Zendesk.", "one_liner": "AI Assistant for Customer Support", "team_size": 4, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1616014979, "tags": [ "Artificial Intelligence", "SaaS", "B2B", "Customer Support", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2021", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "Indonesia", "Southeast Asia", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/firstsupport-ai", "api": "https://yc-oss.github.io/api/batches/winter-2021/firstsupport-ai.json" }, { "id": 23279, "name": "Chatwoot", "slug": "chatwoot", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/de9da9b7b526c451e6b6c447527e638ebaf7d27f.png", "website": "https://www.chatwoot.com", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Chatwoot is an AI-powered customer support platform that enables businesses to deliver exceptional support experiences. Built as a modern, open-source, and self-hosted alternative to tools like Intercom and Zendesk, Chatwoot brings all your customer conversations into one place. You can connect email, website live chat, social media accounts, WhatsApp, and more, making it easy to manage every interaction from a single, unified platform.", "one_liner": "The modern, open source, self-hosted AI customer support platform", "team_size": 12, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1614018154, "tags": [ "B2B", "Customer Success", "Open Source", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2021", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/chatwoot", "api": "https://yc-oss.github.io/api/batches/winter-2021/chatwoot.json" }, { "id": 25480, "name": "Atlas", "slug": "atlas-2", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/b037e35a133963bb97d49605d21978ac44ac4f83.png", "website": "https://atlas.so", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Atlas is a modern, all-in-one customer support platform that is built with AI first. We help you solve your customers problems faster by understanding them more completely with a suite of customer tools like session recording, bug tracking, and event feeds. You can think of us as the next generation Zendesk / Intercom combined with Log Rocket and Linear.\r\n\r\nLearn More: https://atlas.so/\r\n\r\nProducts:\r\n- Chat Widget\r\n- Ticketing\r\n- Omni channel Support (chat, email, WhatsApp, Slack Connect, and SMS)\r\n- Customer Timeline\r\n- Session Recording\r\n- Help Center\r\n- AI Chatbot\r\n- Customer Insights \r\n", "one_liner": "Modern customer support platform replacement for Intercom and Zendesk", "team_size": 18, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1645918305, "tags": [ "SaaS", "B2B", "Customer Success", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2022", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/atlas-2", "api": "https://yc-oss.github.io/api/batches/winter-2022/atlas-2.json" }, { "id": 25912, "name": "Vessel", "slug": "vessel", "former_names": [ "Kin Finance", "Kinit" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c41da58de5c2dc6a94cc622e5a9fd55538d62d3a.png", "website": "https://vessel.dev", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Vessel is the developer-first, native integration platform for GTM tools. We make it easy for developers to integrate with your customer’s CRMs, Sales Engagement, Marketing Automation, Chat, Dialers, and more. Integrate in different ways customized for your use cases: \r\n\r\n- Speed: Use our Unified APIs to roll out many integrations quickly through a common data model and unified interface.\r\n- Depth: Use our actions API to build deeper integrations when working with entities custom to each app.\r\n- Ease: Use ETL to let us handle pulling and pushing customer data to your DB\r\n- Extensible: Support any integrations through our open-source integrations library\r\n\r\nBreadth and depth, make your integrations limitless.", "one_liner": "Developer-first, native integration platform for GTM tools", "team_size": 5, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1647450085, "tags": [ "Sales", "API", "Marketing", "Customer Support", "CRM" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2022", "status": "Inactive", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/vessel", "api": "https://yc-oss.github.io/api/batches/winter-2022/vessel.json" }, { "id": 26052, "name": "Nara", "slug": "nara", "former_names": [ "HelloGuru" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/7d8b2aa3c594c5b133e55553aae089d266459ca2.png", "website": "https://trynara.com", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "We make it easy for small and medium businesses to build an AI sales agents for their websites and social media, augmenting their sales capacity. This assistant provides personalized shopping recommendations to customers and is available 24/7 to answer their questions.", "one_liner": "Answer 70% of your support and sales questions. Instantly", "team_size": 3, "industry": "B2B", "subindustry": "B2B", "launched_at": 1642021198, "tags": [ "Artificial Intelligence", "Sales", "Customer Service", "Customer Support", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2022", "status": "Acquired", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/nara", "api": "https://yc-oss.github.io/api/batches/winter-2022/nara.json" }, { "id": 26876, "name": "Zoltar Labs", "slug": "zoltar-labs", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/8c6e0f60f05c93e4aa70e811f7fa2df38afbb600.png", "website": "https://www.zoltarlabs.com/", "all_locations": "New York, NY, USA; Mountain View, CA, USA", "long_description": "", "one_liner": "AI-assisted CX tool built with your knowledge.", "team_size": 9, "industry": "B2B", "subindustry": "B2B", "launched_at": 1655313874, "tags": [ "SaaS", "Customer Success", "Customer Support", "Enterprise Software" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2022", "status": "Inactive", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/zoltar-labs", "api": "https://yc-oss.github.io/api/batches/summer-2022/zoltar-labs.json" }, { "id": 27051, "name": "Unthread", "slug": "unthread", "former_names": [ "Everyspace" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/290690229ed29797c07fe092447c7095acc04e18.png", "website": "https://unthread.io", "all_locations": "New York, NY, USA", "long_description": "Unthread is an AI-powered helpdesk built natively into Slack. We help companies to automate the creation and resolution of tickets right from a Slack channel.\r\n\r\nWe work with IT, HR, and CX teams at some of the world's largest companies to resolve tickets instantly using AI.", "one_liner": "Automate support ops natively in Slack", "team_size": 7, "industry": "B2B", "subindustry": "B2B -> Productivity", "launched_at": 1656512918, "tags": [ "Artificial Intelligence", "SaaS", "B2B", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Summer 2022", "status": "Active", "industries": [ "B2B", "Productivity" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/unthread", "api": "https://yc-oss.github.io/api/batches/summer-2022/unthread.json" }, { "id": 27725, "name": "Parabolic", "slug": "parabolic", "former_names": [ "Prayogh", "Prayog" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/19e1af8a1c45eebbb38eb6d6fb3a5ea0f0096b9c.png", "website": "https://www.growparabolic.com/", "all_locations": "San Francisco, CA, USA", "long_description": "Parabolic is an AI assistant that autodrafts ready-to-send responses for your customer support team. \r\n\r\nEquip your team with the best possible response at their fingertips.\r\n", "one_liner": "AI assistant for customer support", "team_size": 2, "industry": "B2B", "subindustry": "B2B", "launched_at": 1675746108, "tags": [ "Generative AI", "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Inactive", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/parabolic", "api": "https://yc-oss.github.io/api/batches/winter-2023/parabolic.json" }, { "id": 27816, "name": "OpenSight", "slug": "opensight", "former_names": [ "FastFile" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/388789f1c6ffe4850160572101030a86b8e7bc8c.png", "website": "https://www.opensight.ai", "all_locations": "San Francisco, CA, USA; Sunnyvale, CA, USA; Remote", "long_description": "OpenSight helps companies quickly scale up their support function and resolve customers' questions much faster. With the latest advancement in LLMs, OpenSight offers accurate answers and action resolution paths resolving >70% of inbound customer inquiries. ", "one_liner": "AI-powered customer support automation for fast-growing companies", "team_size": 3, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1673668209, "tags": [ "Generative AI", "B2B", "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Inactive", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/opensight", "api": "https://yc-oss.github.io/api/batches/winter-2023/opensight.json" }, { "id": 27818, "name": "Gluetrail", "slug": "gluetrail", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/655e9f2acbaad108c6e7539ecb81f7a1ce60e8cc.png", "website": "https://www.gluetrail.com", "all_locations": "Paris, Île-de-France, France; Remote", "long_description": "Gluetrail is a chrome extension that allows you to create support/training/marketing assets 10x faster, just from a screen and audio recording. These assets allow you to drive software or process adoption & awareness among prospects, customers or teammates. \r\n\r\nFrom one single recording, Gluetrail leverages your screen+clicks+audio transcript, and AI, to:\r\n- automatically create step-by-step articles with screenshots and videos\r\n- adapt the content for & publish it on 3rd party platforms in 1 click: internal or external knowledge bases (Notion, Confluence, Intercom, Zendesk...), community platforms and social media (linkedin, youtube, twitter, discourse...) ", "one_liner": "Create step by step articles with screenshots and videos 10x faster", "team_size": 2, "industry": "B2B", "subindustry": "B2B -> Marketing", "launched_at": 1670419850, "tags": [ "Artificial Intelligence", "Productivity", "Sales Enablement", "Marketing", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Marketing" ], "regions": [ "France", "Europe", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": true, "url": "https://www.ycombinator.com/companies/gluetrail", "api": "https://yc-oss.github.io/api/batches/winter-2023/gluetrail.json" }, { "id": 27881, "name": "Inkeep", "slug": "inkeep", "former_names": [ "inkeep" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/ca1b5818bf14fe551342345b16c3c399f2ecdf21.png", "website": "https://inkeep.com", "all_locations": "San Francisco, CA, USA", "long_description": "Inkeep is the only agent platform designed to help both developers and non-developers ship Agent-powered assistants and automations.\r\n\r\nCompanies like Anthropic, Midjourney, Clay, PostHog, and Postman deploy Inkeep Agents at scale to help with everything from support to sales.\r\n\r\nHighlights:\r\n- A No-Code Builder and Developer Framework with full 2-way sync\r\n- Unified search and RAG for knowledge bases, docs, and company data\r\n- MCPs and integrations with your apps, APIs, and software\r\n- Intelligent insights and monitoring over how Agents perform\r\n\r\nWith Inkeep Agents, enterprises and high-growth teams empower their employees with AI teammates that help get work done and automate repeatable tasks.\r\n\r\nBacked by Khosla Ventures, Y-Combinator, Great Point Ventures and leading CEOs and founders.", "one_liner": "Build AI Agent teammates and automations in code or no-code", "team_size": 18, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1677660046, "tags": [ "Developer Tools", "Workflow Automation", "Customer Support", "No-code", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/inkeep", "api": "https://yc-oss.github.io/api/batches/winter-2023/inkeep.json" }, { "id": 27923, "name": "Ariglad", "slug": "ariglad", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/aa1b49a924ad36495aa9e6b0681204fb501d869d.png", "website": "https://www.ariglad.com/", "all_locations": "Vancouver, BC, Canada; Remote", "long_description": "Founded in Vancouver, British Columbia, Ariglad The first AI platform that integrates with support channels and release notes to auto-maintain your knowledge base. Ariglad suggests new articles, updates existing ones, detects duplicates, and merges them. Basically, it puts your knowledge base maintenance on auto-pilot.\r\n\r\nThis is led by Co-Founders Sophie and Ali. They are both completely obsessed with this problem and their customers, who have partnered with Ariglad to become immensely more efficient.", "one_liner": "Knowledge base maintenance on auto-pilot", "team_size": 4, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1668613882, "tags": [ "AI-Enhanced Learning", "B2B", "Customer Success", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "Canada", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/ariglad", "api": "https://yc-oss.github.io/api/batches/winter-2023/ariglad.json" }, { "id": 28069, "name": "Pylon", "slug": "pylon-2", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/412a6b3ef532664df77532bc5d7ae3c1233de965.png", "website": "https://usepylon.com/?utm_source=bookface&utm_medium=referral&utm_campaign=pylon-profile", "all_locations": "San Francisco, CA, USA", "long_description": "Pylon is the modern alternative to Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. We help B2B companies track customer support issues across common B2B channels including shared Slack channels (Slack Connect), Microsoft Teams, email, in-app chat, ticket forms, Slack community, and more.\r\n\r\nHundreds of fast-growing YC companies of all sizes like Vellum, Hightouch, and Deel are customers.\r\n\r\nLearn more at usepylon.com", "one_liner": "The only customer support platform built for B2B.", "team_size": 90, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1676268747, "tags": [ "B2B", "Customer Success", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Growth", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/pylon-2", "api": "https://yc-oss.github.io/api/batches/winter-2023/pylon-2.json" }, { "id": 28417, "name": "Yuma AI", "slug": "yuma-ai", "former_names": [ "Yuma" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/5b5e2299b8aa66bb93182989998fcde535817370.png", "website": "https://yuma.ai", "all_locations": "Boston, MA, USA", "long_description": "## What is Yuma AI?\r\n\r\nYuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce.\r\n\r\nWe integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify brands deal with their high volume of support requests.\r\n\r\nTop merchants using Yuma can automate up to 80% of their support tickets fully autonomously.\r\n\r\n## Why do Shopify merchants need Yuma?\r\n\r\nThere are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products.\r\n\r\nBut they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high.\r\n\r\nThose merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad.\r\n\r\n## Yuma is solving this in a few ways:\r\n\r\nYuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce.\r\n\r\nThese agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step.\r\n\r\nWe believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing.\r\n\r\nCurrently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket.\r\n\r\nWe are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months.\r\n\r\n## Fun Fact\r\n\r\nYuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.", "one_liner": "The AI Support Agent for Ecommerce", "team_size": 26, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1677585502, "tags": [ "Artificial Intelligence", "Customer Support", "AI", "Conversational AI", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/yuma-ai", "api": "https://yc-oss.github.io/api/batches/winter-2023/yuma-ai.json" }, { "id": 29081, "name": "Minded", "slug": "minded", "former_names": [ "Octo", "AgentsForce" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c4a8b8741148369773db260cddde6892a1c95cba.png", "website": "https://www.minded.com/", "all_locations": "Tel Aviv-Yafo, Tel Aviv District, Israel", "long_description": "Generate AI agents with plain English, edit visually, customize with code in your own IDE. Currently automating millions of tasks across support, sales, finance and more for companies like eToro, Payoneer and JustEat.", "one_liner": "Cursor for AI Agents", "team_size": 2, "industry": "B2B", "subindustry": "B2B", "launched_at": 1692715178, "tags": [ "Artificial Intelligence", "B2B", "API", "Customer Support", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2023", "status": "Active", "industries": [ "B2B" ], "regions": [ "Israel", "Middle East and North Africa" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/minded", "api": "https://yc-oss.github.io/api/batches/summer-2023/minded.json" }, { "id": 29160, "name": "Letterbook", "slug": "letterbook", "former_names": [ "Usher", "Martin" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c6c57e5c710ca16dd9d6aada5b18cbe7dbed8be8.png", "website": "https://www.letterbook.ai/", "all_locations": "San Francisco, CA, USA", "long_description": "Letterbook is the AI-native alternative to Zendesk, Freshdesk, Zohodesk, and Intercom. We help companies manage and resolve customer support tickets across email, in-app feedback, and website forms. Our AI will triage your tickets, write replies, and build your knowledge base.", "one_liner": "AI-native customer support platform", "team_size": 2, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1689104591, "tags": [ "Customer Service", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/letterbook", "api": "https://yc-oss.github.io/api/batches/summer-2023/letterbook.json" }, { "id": 29238, "name": "Duckie", "slug": "duckie", "former_names": [ "Duckie AI (formerly Musa AI)", "Duckie AI" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/0a8142dd4308f44a79489c6b5d5abf67e4fe5ab1.png", "website": "https://duckie.ai/", "all_locations": "San Francisco, CA, USA", "long_description": "Duckie lets customer support teams build their own AI agents in minutes! \r\n\r\nWith Duckie, support teams can translate their tasks and processes into predictable and reliable AI workflows that saves them time and money. Folks use Duckie to handle a wide range of use cases, from answers customers technical questions to processing refunds, and everything in between.", "one_liner": "Build AI Support Agents in Minutes", "team_size": 4, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1697309167, "tags": [ "Artificial Intelligence", "Generative AI", "Customer Support", "Operations", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2024", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/duckie", "api": "https://yc-oss.github.io/api/batches/winter-2024/duckie.json" }, { "id": 29283, "name": "Wavelength", "slug": "wavelength", "former_names": [ "Assembly" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/db2155f0e58d43be7fbf11024f78067345664004.png", "website": "https://wavelength.cx/", "all_locations": "San Francisco, CA, USA", "long_description": "The AI-native Customer Intelligence Platform purpose built for post sales teams.\r\nWavelength brings your entire customer data stack into one place - with powerful AI agents that uncover important signals and act instantly", "one_liner": "Build Magical Customer Experiences", "team_size": 3, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1703119093, "tags": [ "B2B", "Productivity", "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/wavelength", "api": "https://yc-oss.github.io/api/batches/winter-2024/wavelength.json" }, { "id": 29360, "name": "Open", "slug": "open", "former_names": [ "OpenCopilot", "Open", "Opens" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/2ffd914850938fa6bf113c48744141e940a90a14.png", "website": "https://open.cx", "all_locations": "San Francisco, CA, USA", "long_description": "Open is an AI-powered, all-in-one customer support and communication platform — used in production by:\r\n\r\nPrint.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies.\r\n\r\nWe specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp.\r\n\r\nWe’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark.\r\n\r\nOur team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.", "one_liner": "Enterprise AI customer support", "team_size": 21, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1701287911, "tags": [ "Generative AI", "Customer Service", "Customer Support", "Conversational AI", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2024", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/open", "api": "https://yc-oss.github.io/api/batches/winter-2024/open.json" }, { "id": 29377, "name": "Toma", "slug": "toma", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/30c720ae0d8e011f3d717a623f88d12d48f2a84c.png", "website": "http://www.toma.com/", "all_locations": "San Francisco, CA, USA", "long_description": "At Toma, we are building the AI software suite for underserved industries, starting with Automotive.\r\n\r\nWe started as a voice AI infrastructure company and still are our own biggest customer to this day. Our product empowers hundreds of businesses with a world-class AI receptionist and customer support platform. Toma’s AI agents engage in thousands of customer interactions every day and generate millions of dollars worth of revenue.\r\n\r\nWhy Automotive first? It is a sleeping giant contributing trillions of dollars to the GDP. The industry and its processes are ready for disruption. Toma is bringing AI to all operations in the industry while working hand-in-hand with some of the biggest names, such as the Car Dealership Guy, and public companies like Lithia Motors and AutoNatio. Toma is backed by the best investors in Silicon Valley, including Andreessen Horowitz and Y Combinator.", "one_liner": "AI for Underserved Industries", "team_size": 20, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1702419018, "tags": [ "Marketing", "Customer Support", "AI", "Automotive", "Conversational AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Growth", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/toma", "api": "https://yc-oss.github.io/api/batches/winter-2024/toma.json" }, { "id": 29770, "name": "Intryc", "slug": "intryc", "former_names": [ "Sentify" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c7ba643e872dfb236016ba560ace56c12e3baf83.png", "website": "https://intryc.com", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Consumer enterprises have millions of customer support tickets annually. They need to constantly evaluate support agents’ performance and compliance. Typically they evaluate less than 5% of those interactions manually which is slow, expensive and not scalable. Intryc's AI can evaluate 100% of all customer interactions, in real time, at half the cost.\r\n", "one_liner": "Intryc uses AI to automate quality assurance for customer support", "team_size": 14, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1721158274, "tags": [ "Customer Success", "Analytics", "Customer Support", "Operations" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Summer 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/intryc", "api": "https://yc-oss.github.io/api/batches/summer-2024/intryc.json" }, { "id": 30036, "name": "Rulebase", "slug": "rulebase", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/9bbe1673896b690961165f8406e0d96d1d646c62.png", "website": "https://rulebase.co", "all_locations": "New York City, NY, USA", "long_description": "Rulebase builds AI coworkers that help banks and fintechs review 100% of customer interactions in real time. Our agents flag compliance breaches, high-risk issues, and quality gaps across calls, chats, and emails — then route them to the right teammates. The result: up to 30% fewer escalations and QA cycles reduced from hours to minutes.\r\n", "one_liner": "AI agents for financial services.", "team_size": 2, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1728494886, "tags": [ "Customer Success", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Fall 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/rulebase", "api": "https://yc-oss.github.io/api/batches/fall-2024/rulebase.json" }, { "id": 30439, "name": "Clarm", "slug": "clarm", "former_names": [ "Dialin - Dialogue Insights", "dialin", "dialin ai", "Dialin AI" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/a20bfc6fd0067cd630d43fa83552c610e2a0c0d2.png", "website": "https://www.clarm.com", "all_locations": "San Francisco, CA, USA", "long_description": "Clarm Atlas 10xes productivity for non-technical operators in high-trust, regulated teams - banks, healthcare, insurance, publicly listed companies - by letting them build their own, fully governed AI agents. Teams build agents on their own approved data: every answer cites its source, all primitives are deterministic and highly governable, every action is logged for audit, and you bring your own AI model.", "one_liner": "Build governed AI agents on your own data, without code", "team_size": 2, "industry": "B2B", "subindustry": "B2B -> Productivity", "launched_at": 1747978633, "tags": [ "Artificial Intelligence", "Sales", "Marketing", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Spring 2025", "status": "Active", "industries": [ "B2B", "Productivity" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/clarm", "api": "https://yc-oss.github.io/api/batches/spring-2025/clarm.json" }, { "id": 30592, "name": "Prox", "slug": "prox", "former_names": [ "DART", "Stealth", "Dart Labs", "prox" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/243748cd44668d7819fa6c9fccf9c7ae41fe71ea.png", "website": "https://useprox.com", "all_locations": "San Francisco, CA, USA", "long_description": "Every product ever sold needs support at some point. That support falls into one of two buckets.\r\n\r\nBucket 1: Simple stuff. T-shirts, screen protectors, keyboards. You buy it, it shows up, maybe you ask “where's my order?” once. This is solved. Zendesk and a hundred other horizontal companies solved it.\r\n\r\nBucket 2: Hard stuff. $20,000 industrial heaters. HVAC systems. CNC machines. Car parts. Products where buying wrong means your building doesn't have heat or your manufacturing line is down. Support for these products can only be performed by highly trained domain specialists and there aren't enough of them.\r\n\r\nIf you're selling EV charging stations, your support person needs to be a certified electrician who understands local power grids, installation codes, and compatibility matrices. You can't hire this off the street. You can't outsource it overseas.\r\n\r\nYou'd think LLMs would have solved this by now. They haven't. Three years into the LLM era, penetration in this industry is very low & the reason is twofold.\r\n\r\nFirst, off-the-shelf models don't actually understand these products. The knowledge lives in 48-page technical manuals buried on some manufacturer's website in terrible formatting — wiring schematics, compatibility matrices, installation diagrams that can only make sense visually. A general-purpose LLM can't draw you the diagram showing how to connect terminal A to terminal B. It doesn't have the spatial understanding or the product-specific reasoning to be a real technical advisor. So companies still rely entirely on human experts.\r\n\r\nSecond, even if the models were good enough, there are no harnesses to make them useful in the business.\r\n\r\nNo engine to capture deep technical knowledge about complex physical products and keep it updated. No way for a company to offload tribal knowledge from their senior technicians into a system. No way to see what questions customers are actually asking and feed that back into the knowledge base. No generative multimodal presentation and no expressive voice support.\r\n\r\nProx is building the best technical product expert for extremely complicated physical products.\r\n\r\nA multimodal agent that can draw wiring schemes, share CAD models, process incoming videos from a technician in the field, and support people over the phone with voice that can pass the Turing test. To get there, we're solving multimodal knowledge graph building at a very deep level. A huge portion of your work will be developing SOTA knowledge engines that can truly understand complex physical products.\r\n", "one_liner": "AI technical support for complex physical products", "team_size": 7, "industry": "B2B", "subindustry": "B2B -> Retail", "launched_at": 1759337800, "tags": [ "Artificial Intelligence", "Customer Success", "E-commerce", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Fall 2025", "status": "Active", "industries": [ "B2B", "Retail" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/prox", "api": "https://yc-oss.github.io/api/batches/fall-2025/prox.json" }, { "id": 30953, "name": "Primer", "slug": "primer", "former_names": [ "Relaw" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/dfb9fdd67e9cec23e3f52f42df7e06dd89de9d57.png", "website": "https://www.startprimer.com", "all_locations": "Los Angeles, CA, USA", "long_description": "Primer is an AI agent that sells, onboards, and supports users automatically through live, personalized walkthroughs.", "one_liner": "AI Product Demos", "team_size": 2, "industry": "B2B", "subindustry": "B2B", "launched_at": 1759337648, "tags": [ "Artificial Intelligence", "SaaS", "Sales", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Fall 2025", "status": "Active", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/primer", "api": "https://yc-oss.github.io/api/batches/fall-2025/primer.json" }, { "id": 32202, "name": "Dialogus", "slug": "dialogus", "former_names": [ "Zyra", "Dialogus", "Dialogus Labs" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c7df204d91879e8e730b8993b754b3d35b87106e.png", "website": "https://www.dialoguslabs.com/", "all_locations": "San Francisco, CA, USA", "long_description": "Dialogus builds voice agent infrastructure for enterprises.\r\n\r\nMost companies can demo an AI voice agent, but getting one into production is hard. Enterprise agents need to connect to phone systems, internal tools, databases, CRMs, messaging channels, human escalation flows, monitoring, and compliance processes.\r\n\r\nDialogus provides the infrastructure to deploy production-grade voice agents that don’t just talk but complete real workflows. Our platform lets enterprises launch agents that collect information, validate it against internal systems, update records, send follow-up messages, and escalate edge cases to humans.", "one_liner": "Infra for enterprise voice agents.", "team_size": 3, "industry": "B2B", "subindustry": "B2B -> Infrastructure", "launched_at": 1782528923, "tags": [ "B2B", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2026", "status": "Active", "industries": [ "B2B", "Infrastructure" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": false, "url": "https://www.ycombinator.com/companies/dialogus", "api": "https://yc-oss.github.io/api/batches/summer-2026/dialogus.json" } ]