Replying to @blizzb3ar
Hi there - this is extremely concerning. We have escalated this to a specialized team who is actively investigating.
Uber Support
2.9M posts
Uber Support
@Uber_Support
Joined September 2014
- Replying to @davenewworld_2This behavior is completely unacceptable and goes against our Community Guidelines. Our team has investigated this situation, and removed the Rider's access to the Uber platform.
- Replying to @insanerealityThis video is horrifying, and we are taking action. We’ve banned the driver and are in contact with the police and will assist them with any investigation.
- Replying to @FightHavenViolence of any kind is not tolerated on our platform. This horrifying incident occurred in June of 2022 and we have since banned the rider.
- Replying to @omaeulusaiyo氏ね 様 このたびはご不便をおかけし、誠に申し訳ございません。 早急に調査をさせていただくため、氏ね様のアカウント情報（電話番号、メールアドレス、ご注文番号）をDMにてお送りいただけないでしょうか。 または、下記のUberのお問い合わせいただけます。 help.uber.com/h/df1253b3-489…
- We are sorry to hear about this experience and would like to follow up with you for more information. Please provide us with your email address via DM so we can escalate this issue.
- Replying to @hukkatunoyuyuta鈴木様 この度は多大なご不便をおかけし、誠に申し訳ございません。 早急に調査をさせて頂くため、プライベートメッセージよりユーザー様のアカウント情報（電話番号またはメールアドレス）をお送りいただきますよう、お願い申し上げます。
- Replying to @FightHavenBehavior like this is unacceptable. We do not tolerate violence of any kind and are actively investigating this situation.
- Replying to @shananigans022Our hearts go out to the victims of this terrible shooting. We’ve capped pricing citywide - please DM us your email and phone number so we can work on a refund for unintended charges during this emergency.
- Replying to @DionLimTVThis behavior is completely unacceptable and goes against our Community Guidelines. Our team has investigated this situation and removed the Rider's access to the Uber platform.
- Replying to @faniaozHi Fania - this is not okay. Uber does not tolerate discrimination of any kind. A specialized team is actively investigating this incident.
- Replying to @luca_kaneshiroWe hope that everyone involved is safe. Visit t.uber.com/accident-report to report this to our support team or provide your email address via DM so we can follow up.
- We take this very seriously, @Loeybug. Please send us a DM with your email address, phone number and the location where this particular incident happened, so we can connect ASAP.