we’re currently experiencing technical difficulties with voice, text and data, meaning some of you will be experiencing intermittent service. please accept our apologies, we’re sorting this out right now. check back here for updates
ThreeUKSupport
753.7K posts
ThreeUKSupport
@ThreeUKSupport
Have a question? Find answers and support at community.three.co.uk. Or catch our social media superstars here, Mon-Fri 8-430 and Sat to Sun 9-6.
Joined August 2011
- If you're having issues connecting on Whatsapp, Instagram or Facebook, we've been made aware they are experiencing a global outage. We're unable to provide updates because the issue isn't being caused by the Three network. Thanks for understanding.
- We’re aware that some customers are experiencing problems with mobile internet services. Calls & texts are unaffected. (1/2)
- Anyone needing access to a phone/charger in #GrenfellTower area please pop into any one of our London stores. We’ll be happy to help.
- The issue affecting mobile internet for a number of customers has now been resolved. We apologise for any inconvenience caused.
- Customers affected by the hurricanes in the Caribbean, please don’t worry about using your phone to contact loved ones during this time(1/2)
- Replying to @jamiegenevieveHey Jamie 👋 Sorry about that 😟 We had an outage yesterday but it's sorted now. As an apology, here's a wee GIF we think you'll love 👇 >Ian
GIF - Replying to @matissearmaniwe're working on building the uk's fastest 5G network, which will help us provide visitors to Stamford Bridge with the very best 5G service - Kimberley
- Replying to @danbondWe're not changing our roaming stance Daniel, what's free just now will continue to be free after Brexit 👍 -Kymberlie
- We'll reimburse all associated costs. (2/2)
- Replying to @unfinishedaaronHi Ron. We've still no plans to change our EU roaming charges -Kirsty
- if you've been affected by Hurricane Dorian in The Bahamas, get in contact when you can & we'll refund all associated call/text/data costs between 01/09 and 06/09
- If you've been affected by events in Mexico, get in contact when you can & we'll refund all associated call/text/data costs.
