We have appointed a mediation services provider, the Centre for Effective Dispute Resolution ("CEDR") to mediate any claim, cause of action, or Dispute referred to voluntary mediation pursuant to section 16 of the Business Terms. The parties agree to enter into mediation to settle any claim, cause of action, or Dispute referred by a party for voluntary mediation in good faith and will do so in accordance with the CEDR’s mediation procedures. Unless otherwise agreed between the parties within 14 days of the referral of a claim, cause of action, or Dispute by a party to CEDR, the mediator will be nominated by CEDR. This form is intended as a tool specifically just to submit any enquiries about the mediation process to WhatsApp. For all other issues, please continue to submit your claims through our regular email intake channel of businesscomplaints@support.whatsapp.com.