<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Webitel]]></title><description><![CDATA[Webitel]]></description><link>https://www.webitel.com/resources</link><generator>RSS for Node</generator><lastBuildDate>Thu, 30 Apr 2026 09:39:30 GMT</lastBuildDate><atom:link href="https://www.webitel.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Webitel Receives an International ISO/IEC 27001:2022 Certificate!]]></title><description><![CDATA[We are thrilled to announce that Webitel has completed the certification for information security management systems and received the international ISO/IEC 27001:2022 certificate]]></description><link>https://www.webitel.com/post/webitel-receives-an-international-iso-iec-27001-2022-certificate</link><guid isPermaLink="false">69e1e354c4c584cedb06e7a2</guid><pubDate>Fri, 17 Apr 2026 09:11:45 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_884fe38626a04a98b0b99b615bccbd67~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Customer Service Trends 2026: Opportunities and Challenges]]></title><description><![CDATA[We would like to highlight the key factors influencing customer communication and shaping client service trends in 2026]]></description><link>https://www.webitel.com/post/customer-service-trends-2026-opportunities-and-challenges</link><guid isPermaLink="false">69ce4fcc2a4608ae001c733f</guid><pubDate>Fri, 03 Apr 2026 10:41:34 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_c49ecc2a9a7c44d2bc4b78dc4e109dcb~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Agent's Screen Audio and Video Recording, Time Zone Settings, Updated Storage Policies, and Other Improvements in the 25.12 Platform Release]]></title><description><![CDATA[We are happy to announce the next platform update. We have prepared many useful improvements and new features in version 25.12. ]]></description><link>https://www.webitel.com/post/platform-update-25-12-version</link><guid isPermaLink="false">69a8734c0df7a7bf503523b4</guid><pubDate>Fri, 06 Mar 2026 09:19:43 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_b9ec55e9091045e0945eb3df17aa233e~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Webitel's Voice Services to Automate Customer Communication: Multilevel IVRs and Voice Bots]]></title><description><![CDATA[Webitel’s voice services ensure optimal use of the company’s budget for customer acquisition and effective management of contact center resources]]></description><link>https://www.webitel.com/post/webitel-voice-services-to-automate-customer-communication-multilevel-ivrs-and-voice-bots</link><guid isPermaLink="false">698d9affe46957565bf400cf</guid><pubDate>Thu, 12 Feb 2026 14:16:13 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_5a002f52194c4b99bd8fce29aaa25d1f~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[The Grand Platform Update to Expand Your Contact Center Capabilities]]></title><description><![CDATA[We are pleased to announce a significant platform update that provides numerous opportunities for your contact center to operate more productively and effectively]]></description><link>https://www.webitel.com/post/the-grand-platform-update-to-expand-your-contact-center-capabilities</link><guid isPermaLink="false">6978e32767f9308d29712222</guid><pubDate>Wed, 28 Jan 2026 14:17:07 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_f7a9ce19acab43308a7310a9ad214588~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Merry Christmas and Happy New Year!]]></title><description><![CDATA[Warm Webitel's greetings on the upcoming holidays]]></description><link>https://www.webitel.com/post/merry-christmas-and-happy-new-2026-year</link><guid isPermaLink="false">694bc0a200b0d11d88883625</guid><pubDate>Wed, 24 Dec 2025 10:33:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_7e0ffabeff724d0982b582461b35b507~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Embedded Online Calls and Chats in Your Mobile Apps]]></title><description><![CDATA[With the support of online calls and chats in the mobile application, customer communication becomes faster, more accessible, and more effective]]></description><link>https://www.webitel.com/post/embedded-online-calls-and-chats-in-your-mobile-apps</link><guid isPermaLink="false">693ab776b7ecb5de314923d9</guid><pubDate>Fri, 12 Dec 2025 11:55:23 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_0311d78059da4a0faadc476a2442b89b~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Branded Web Chat: Emphasize Your Company's Uniqueness and Professional Approach]]></title><description><![CDATA[Branded web chat can be a good opportunity for the company to present its services professionally and highlight its individuality while being available to customers 24/7]]></description><link>https://www.webitel.com/post/branded-web-chat-emphasize-your-company-s-uniqueness-and-professional-approach</link><guid isPermaLink="false">690b140910581b7a365d631c</guid><pubDate>Thu, 06 Nov 2025 11:48:59 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_5b6a41c28a39428ea9dc05fdd3a54468~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Platform Update 25.08: Quick Replies in Chats, Detailed Data Filtering, File Encryption, and Other Great Features]]></title><description><![CDATA[Learn more about the most interesting updates and brand new features from the recent platform release]]></description><link>https://www.webitel.com/post/platform-update-25-08-quick-replies-in-chats-detailed-data-filtering-file-encryption-and-more</link><guid isPermaLink="false">68dd0a55b74324bc81b911b7</guid><pubDate>Fri, 03 Oct 2025 09:44:25 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_51c904798c6443b18894aca9df4affab~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Supervisor App: Easily Manage Calls, Agents, Teams, and KPIs in the Contact Center]]></title><description><![CDATA[SUPERVISOR App on Webitel’s platform is a complex module for monitoring and managing agent work, calls, queues, teams, tasks, as well as tracking key indicators of contact center performance and agent efficiency]]></description><link>https://www.webitel.com/post/supervisor-app-easily-manage-calls-agents-teams-and-kpis-in-the-contact-center</link><guid isPermaLink="false">68c695e1bf647d2d0a55df0d</guid><pubDate>Sun, 14 Sep 2025 11:47:43 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_2358eab832a64216b2fd69e0e6820507~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Fintech Market Tendencies Overview With the Ukrainian Fintech Catalog 2025]]></title><description><![CDATA[Meet Webitel in the Ukrainian Fintech Catalog 2025, a leading overview of the fintech market]]></description><link>https://www.webitel.com/post/fintech-market-tendencies-overview-with-the-ukrainian-fintech-catalog-2025</link><guid isPermaLink="false">68b9661cb8338a1ae192c4aa</guid><pubDate>Thu, 04 Sep 2025 11:33:16 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_8937618fd801462395406058d6e93c04~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Meet the 25.05 Platform Update: Improved Features for Better Customer Experience]]></title><description><![CDATA[Meet the 25.05 release: updated Contacts, Cases, and Flow for better contact center work and customer experience]]></description><link>https://www.webitel.com/post/meet-the-25-05-platform-update-improved-features-for-better-customer-experience</link><guid isPermaLink="false">688bbd8fc02bd9e72c5b300f</guid><pubDate>Tue, 05 Aug 2025 10:47:30 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_66fe324ab2f74388a44eecbd4e97e8ab~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[AI AMD: Cutting off Autoresponders and Optimizing Contact Center Resources at Once]]></title><description><![CDATA[Discover the AI AMD service helping run efficient outbound call campaigns and optimize contact center resources]]></description><link>https://www.webitel.com/post/ai-amd-cutting-off-autoresponders-and-optimizing-contact-center-resources-at-once</link><guid isPermaLink="false">686fa9a2e3d13fcb0328a5d7</guid><pubDate>Fri, 11 Jul 2025 07:51:59 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_c8559c3cba324c8599bd65dc5ab3e5f4~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Extended Contacts, Custom Lookups and Call Evaluation Options - Meet the 25.04 Release]]></title><description><![CDATA[More freedom, flexibility and variety of services and tools to improve contact center productivity, agent performance, and customer engagement]]></description><link>https://www.webitel.com/post/platform-update-25-04</link><guid isPermaLink="false">684eff62355e04d34972fc04</guid><pubDate>Mon, 16 Jun 2025 11:43:04 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_83b81189fdff4c06849dae885b50c58e~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Happy Easter!]]></title><description><![CDATA[Warmest Easter greetings from Webitel's team!]]></description><link>https://www.webitel.com/post/easter-greetings-2025</link><guid isPermaLink="false">68036bc75473c994f1b91378</guid><pubDate>Sat, 19 Apr 2025 09:30:50 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_48181e5b6bb445dca4bdf49f739df3ff~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[TechTalk #3: AI Call Evaluation Using ChatGPT]]></title><description><![CDATA[Our CTO Vitalii Kovalyshyn shares his team’s experience on AI call evaluation using platform tools and services.]]></description><link>https://www.webitel.com/post/techtalk-3-ai-call-evaluation-using-chatgpt</link><guid isPermaLink="false">67c57d30aa65c61732b9df96</guid><pubDate>Thu, 03 Apr 2025 09:59:14 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_f1555111bdc14e8bb108d87f66c431a8~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Platform Update in 25.02 Version: Cases, Custom Lookups, App Extensions, and Much More]]></title><description><![CDATA[We are happy to present our 25.02 release! The platform update includes many product improvements and completely new features ]]></description><link>https://www.webitel.com/post/platform-update-in-25-02-version-cases-lookups-app-extensions-and-much-more</link><guid isPermaLink="false">67d29d6e4c083e6754267c24</guid><pubDate>Fri, 14 Mar 2025 09:03:15 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_e5af944505bd456a8afbfac1a33100ba~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Meet Webitel in The Ukrainian FinTech Industry Navigator]]></title><description><![CDATA[We are pleased to announce Webitel’s participation in the Ukrainian FinTech Industry Navigator]]></description><link>https://www.webitel.com/post/meet-webitel-in-the-ukrainian-fintech-industry-navigator</link><guid isPermaLink="false">67ab12760ee8d01718379d0c</guid><pubDate>Tue, 11 Feb 2025 10:24:29 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_aff3f1a25c0a4c38bac3aea0efbea879~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[The Flow Manager Designer, or How to Drag and Drop Your Perfect Service Scenarios]]></title><description><![CDATA[The graphical editor allows you to build the algorithms of contact center workflows using flowcharts and the drag-and-drop principle]]></description><link>https://www.webitel.com/post/the-flow-manager-designer-or-how-to-drag-and-drop-your-perfect-service-scenarios</link><guid isPermaLink="false">678f63feb30613c67f949949</guid><pubDate>Thu, 23 Jan 2025 12:51:55 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_3dc41b2774e144059741e880b8082bab~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item><item><title><![CDATA[Enhanced Graphic Editor, Chat History, Contacts, and Media Options - Meet Our 24.10 Release]]></title><description><![CDATA[Sharing details about the latest platform updates, including functionality improvements and new features for excellent contact center work]]></description><link>https://www.webitel.com/post/the-most-interesting-moments-of-the-24-10-platform-update</link><guid isPermaLink="false">677d7634dae421393b4da0c8</guid><pubDate>Tue, 07 Jan 2025 19:11:53 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/ae5849_cc2a309cbbee4a01a42820fe45a4f172~mv2.png/v1/fit/w_837,h_628,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Webitel</dc:creator></item></channel></rss>