Private Internet Access Reviews 10,803

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the strong focus on privacy and security, particularly the no-logs policy. People highlight the reliable connections, fast speeds, and the wide selection of servers available. The service is considered well-priced for the features offered, with many consumers noting the ease of use of the app across both desktop and mobile platforms. Consumers find the customer service to be fantastic, with knowledgeable agents ready to assist with any queries. The company's commitment to privacy has been vetted over the years, giving peace of mind to those who want to protect their data. The technology is up to date and the company is constantly updating the software to keep pace with industry advances.

Based on these reviews

Rated 4 out of 5 stars

Have used PIA for many years with no issues until now. The support people are second to none, they solved my issue in like what seemed like an instatant. Thanks guys

Rated 5 out of 5 stars

I was completely clueless as to how to use this service. Once I understood it couldn't have been easier and I've used it without any problem. But to get me there, their agent spent TWO HOURS patiently... See more

Rated 5 out of 5 stars

Private Internet Access VPN has worked great for me for many years. It just works, and the servers are very fast, reaching just below my 1GB fiber connection around 800Mb/sec or so. I also have a Ded... See more

Rated 5 out of 5 stars

Resolution and response to questions are usually what makes or breaks my level satisfaction with a end of familiarity with VPN's and my interactions with the team responding eliminated all me question... See more

Rated 5 out of 5 stars

Reliable and I trust it. Been using PIA for years and it works well on all the devices and operating systems I've tried and has a good user experience for using it.

Rated 5 out of 5 stars

Very easy to set up and provides excellent VPN coverage. Never an issue and never a reason to have to contact support. It just works. The speeds are up to par with my old, more expensive option. Th... See more

Rated 5 out of 5 stars

PIA's reliability is great. And I have a dedicated IP and anti-malware. All work great. I have been a customer for years and plan to continue to do so. Only one draw back is maybe PIA VPN is not a... See more

Rated 5 out of 5 stars

I've literally been using PIA vpn for over 10 years. They STILL don't keep logs. They have been subpoena'd by the government, but because they didn't keep logs, they had nothing of substance to turn... See more

Rated 5 out of 5 stars

The best VPN I've used. I have tried and purchased plans for many VPN providers but PIA is but far the best of them all! The price is brilliant I've had a 3 year membership and about to renew, I have... See more

Rated 5 out of 5 stars

Excellent product complimented by excellent Customer Service. Instructions are simply explained. When the VPN is enabled I have yet to lose a connection in over 10 Years. I have tried other VPNs' bu... See more

Rated 5 out of 5 stars

The Servers are quite fast and there is a lot of configurabiltiy and flexibility! The windows app is a bit laggy on a mid-end laptop, but that doesn't affect the connection speed. The customer support... See more

Rated 5 out of 5 stars

I tried several VPNs using their 30-day money-back guarantees: Surfshark, NordVPN, and ProtonVPN. In my experience, PIA VPN came out on top for torrenting. Port forwarding works perfectly, delivering... See more

Rated 5 out of 5 stars

Completely reliable VPN, been using PIA for years now. Frequently updated, has an excellent feature set and is easy to set up and use. A very wide range of VPN servers is offered, so there is always a... See more

Rated 5 out of 5 stars

Flawless service. I received an extremely reasonable 3 year plan from PIA. Their Windows and Android clients are simple and user friendly, and you will be up and running within a few clicks. They al... See more

Rated 5 out of 5 stars

I've been using PIA for almost 11 years (literally in a week). Not continuously, but I definitely like to have it running when I'm working out of coffee shops or on public wifi generally. They're t... See more

Rated 5 out of 5 stars

I've been using PIA for several years now. All throughout they've made regular improvements in service and ability.

Rated 5 out of 5 stars

I was having connection speed issues on both my Linux laptop and iPhone. Support sorted it all quickly. OK, I had to download a new version for Linux, uninstall and install the newer version and that... See more

Rated 5 out of 5 stars

From the moment I signed up, I was impressed by how intuitive and user-friendly the PIA interface is. Whether you're a tech novice or a seasoned pro, navigating the app is effortless. PIA delive... See more

Rated 5 out of 5 stars

Private Internet Access has provided exactly the service they advertised. Their uptime has been, as far as I can tell, absolutely flawless and their service is exactly what I signed up for. There have... See more

Rated 5 out of 5 stars

I wish I'd found PIA sooner! Very happy with their service, and it works great with policy based routing on Unifi Network, as well as the iPhone and MacOS app. Great price, will definitely be subscr... See more

Rated 5 out of 5 stars

Great service and works on multiple devices, I wish I didn't need to use a vpn but you cannot trust the UK Nazi government, it's started with arrests for words they don't like and soon enough they w... See more

Rated 5 out of 5 stars

Have used PIA for nearly 6 years now. They have added many new IP addresses during that time. I have not had a day when their website was down and I find that amazing. Also, they are always updating t... See more

Rated 5 out of 5 stars

I like choosing my own US or foreign based VPN IP addresses. I wish all my other internet security providers and operating system recognized I already have the best VPN I can get! I also wish ALL webs... See more

Rated 3 out of 5 stars

VPN is cool my problem is with the antivirus they sell. The web shield is not operational and you don't find this out until you purchase it. Customer service blew me off when I asked for an explanatio... See more

Rated 5 out of 5 stars

This VPN has never failed. It's been getting better and better over the years and added useful features (like dedicated IP) and is now a smooth easy to set up and USE VPN solution. It now also com... See more

Rated 5 out of 5 stars

Private Internet Access is a great VPN. Very affordable, reliable, and can be used almost anywhere in the world. I travel a lot. I'd highly recommend it, especially to protect your data abroad.

Rated 5 out of 5 stars

I was able to use PIA even when others VPN's does not work in the middle east, also not disconnections, great tool, I used for several years and never disappoint me. Thanks

Rated 5 out of 5 stars

This service is great for the price and supports port forwarding I just wish the dedicated IP could be changed be very careful with the location you set it on because not all locations support port fo... See more

Rated 5 out of 5 stars

It simply works. Great selection of servers, and you usually get the same port on the same server for at least a few weeks with port forwarding enabled.

Rated 5 out of 5 stars

Great product - runs well, works on all my different hardware, good tech support, value for money. Can't recommend this company and product enough.

Rated 5 out of 5 stars

I accidently typed the Wrong E-mail when i bought the VPN and the Help service where Quick to reply and help me. And the VPN also works Great and there are so Manu diffrent lokations to choose from.

Rated 5 out of 5 stars

PIA customer service was a above par. I used PIA way passed seven years. I highly recommend to all my friends and family always with Trustpilot in the same breath!

Rated 5 out of 5 stars

great vpn,easy to use,plenty of countries to choose from,reliable and automatic start up on device.10/10 best ive used,thankyou

Rated 5 out of 5 stars

PIA has a huge number of targets and from what I've seen great speeds on all. great service.

Rated 5 out of 5 stars

Hello, I've had this program for many years now. I'm really satisfied with their customer service, and there are no and just. Privacy is great. I recommend this program to everyone who wants a virtual... See more

Rated 5 out of 5 stars

I have been using Private Internet Access for years! I mostly use it whenever I am either connecting to any public wifi or if I'm ever using any financial system and it just works great.

Rated 5 out of 5 stars

I was introduced to PIA VPN through GB News, and got an amazing 83% reduction. My IP address is hidden which means that I am safe from hackers and other monitoring bodies. I have absolutely nothing... See more

Rated 5 out of 5 stars

Been with PIA for 5 years now. Excellent customer service, reliable connections, wide range of international VPN servers, competitive pricing. Highly recommended by a UNIX engineer with 40 years exper... See more

Rated 5 out of 5 stars

Wow, I recently switched to PIA from another well known VPN provider and I am just amazed. The Linux app works great, the overall network responsiveness is fantastic, and for those of us who still lik... See more

Rated 5 out of 5 stars

Coming from Surfshark, admittedly there appears to be little difference between the two companies thus far but my speeds and connection has been good. The UI is a little underwhelming but it is small... See more

We perform checks on reviews


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Private Internet Access™ VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 3 out of 5 stars

Very disappointed

Very disappointed. I used their OpenVPN Config generator, but after a couple of hours of trying different combinations, it still would not connect. Support could not help and said it had to be "escalated". It may take some time, they hinted.

For Linux uses, don't just supply a script. SImply create a flatpak for your app. It will work on any linux distribution and the extra traffic you will receive from the Flatpak store will be worth the couple of days it will take to create one. If you type VPN into the Flatpak store, the only one that comes up is Surfshark.

Also, no wireguard support. PIA used to be the best VPN. What happened to it?

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great price and service

Great price and service. There are plenty of servers to choose from and PIA has port forwarding. PIA for life! :)

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Resolution and response to questions…

Resolution and response to questions are usually what makes or breaks my level satisfaction with a end of familiarity with VPN's and my interactions with the team responding eliminated all me questions and concerns in an understandable way and quickly. That's not as common as I hope for. Keep up the good work!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

This service is great for the price

This service is great for the price and supports port forwarding I just wish the dedicated IP could be changed be very careful with the location you set it on because not all locations support port forwarding aka the entire US doesnt

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Superb customer serrvice

I was completely clueless as to how to use this service. Once I understood it couldn't have been easier and I've used it without any problem. But to get me there, their agent spent TWO HOURS patiently taking me through the necessary stages until I finally grasped what I needed to do. I can't speak too highly of their service. Dave

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and I trust it

Reliable and I trust it. Been using PIA for years and it works well on all the devices and operating systems I've tried and has a good user experience for using it.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great VPN and Dedicated IP

Private Internet Access VPN has worked great for me for many years. It just works, and the servers are very fast, reaching just below my 1GB fiber connection around 800Mb/sec or so. I also have a Dedicated IP address with them, so check that out too!!

January 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look