Extensive IT support service from our dedicated team of Microsoft Cloud specialists available around the clock
Transparity’s Support Desk has two shift patterns in the UK and an in-house team in New Zealand. Employed and managed directly by Transparity in the UK.
Transparity work hard to attract the very best people, and we’re delighted to have a Service Desk run by an extremely knowledgeable and passionate team.
We deal with people, not tickets. We know that high-quality, end-to-end IT support has a profound positive impact on your organisation, freeing up your time to focus on your business, serve your customers, and support your staff.
It’s essential that we resolve your issue as your technology partner. That’s why we do our very best to be as flexible as possible, rather than being rigid in relation to your contractual cover.
Suitable for both pure Cloud and Hybrid environments, we offer a reliable, flexible and transparent support provision for businesses of all sizes. Whether you need support for your in-house IT team or have no resource at all, as your Microsoft support and managed service partner we’ll use our expertise to help you deliver great service to your end users.
Additionally, when you entrust your Microsoft Cloud Solution Provider (CSP) licences to us you will receive our inclusive Standard Support Service from our team of Cloud specialists for all your Microsoft Cloud Services that are licensed through Transparity. There’s also the option to upgrade to our Advanced and Premium Services where desired.
We take on the ongoing management of your application whether we developed it or you need to transition from a previous partner. Our application managed service combines Microsoft Azure cloud support with application support, leveraging our considerable experience in both areas to provide a support service wrapped around your application.
Transparity’s Azure Managed Service (AMS) is designed to make Azure management easy for you. By working in close partnership with you to provide expertise, insights and guidance on key issues and pain points, we support you in enhancing your Azure capability and driving success in your business objectives.
Our Microsoft XDR-verified, fully managed security service offers end-to-end protection 24/7, helping to protect your systems and data with cutting-edge technology and threat intelligence.
With proactive threat hunting and vulnerability management, you’re protected from day one.
Our managed service are designed to not only keep your Dynamics 365 and Power Platform solutions running smoothly, but also to give you access to outstanding technical support when you need it. So you can develop and innovate you solutions to be better than ever, giving your sales and marketing team a competitive advantage when they’re representing your organisation in the market.
The success of deploying Copilot agents and agentic AI Solutions relies heavily on effective adoption and change management strategies.
Transparity delivers an extensive array of services, encompassing the creation of ‘centres of enablement’, user upskilling, communication strategy development, and support in collecting and evaluating success metrics.
Our Managed Services take the hassle out of managing your SharePoint environment and provide the peace of mind that your document storage is compliant, secure, optimised, and reliable.
Whether you want to put your SharePoint environment in the hands of our capable experts or a helping hand for your in-house team, we’ll help you hit your goals.
“It’s been fantastic to work with the team at Transparity – they’ve been outstanding throughout every step of the project. They’ve supported our move to Azure and helped us improve our security, and their expert team are always on hand to answer any questions or help out. I’m happy to recommend Transparity as our Microsoft partner of choice.”
We’re proud to hold all six Microsoft Partner Designations and Azure Expert MSP status, firmly placing Transparity amongst the most accredited Microsoft Partners in the world.
With decades of combined experience our industry-leading technical experts pride themselves on delivering exceptional customer outcomes and creating long-term partnerships.
Our core services and expertise give us great flexibility to work with you across any point of the development lifecycle, and deliver in a manner that suits you and proves most cost-effective. Whether that is an outsourced project, internal team augmentation, consultancy, or ongoing support.
