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Customer experience is undergoing a great deal of change. As a result, business tech buyers should take note of some key CX trends shaping the industry in 2026.
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Visual search optimizes images, improves customer reach
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CX trends enterprise leaders should know in 2026
Customer experience is undergoing a great deal of change. As a result, business tech buyers should take note of some key CX trends shaping the industry in 2026.
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Why enterprise AI is becoming a governance issue
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AI creating new contact center jobs for agents
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At this juncture, AI's influence on e-commerce is still muddy
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Problem Solve
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Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.
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The top challenges of influencer marketing and their solutions
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Contact center fraud: How to detect and prevent it
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Manage
7 customer experience trends to know in 2026
Customer interaction analytics, autonomous agents and AI-driven upsells are some of the CX trends that could boost revenue, cut costs and improve customer service.
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Contact center back-end integrations drive revenue growth
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Early adopters of agentic AI for customer service offer advice
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12 sales pipeline management best practices
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Customer Experience Basics
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What agentic commerce means for CXOs and B2B buying
Agentic commerce, like ChatGPT shopping, could streamline B2B product procurement. But enterprise infrastructure, security and purchasing validation processes need to be figured out.
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What are virtual agents and how are they being used?
A virtual agent is an AI-powered software application or service that interacts with humans or other digital systems in a human-like manner, most often using natural language.
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Get Started
Customer acquisition cost (CAC): How to calculate and reduce it
Customer acquisition cost (CAC) is the cost associated with convincing a consumer to buy your product or service, including research, marketing and advertising costs.
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The history and evolution of CRM
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Vendor Resources
- The Omnichannel Playbook –White Paper
- Computer Weekly – 25 November 2025: Hacker for hire –Ezine
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News
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Marketing and sales
Slackbot's agentic AI makeover gives users their copilot
Slack's chat assistant morphs into an agent.
-
E-Commerce
E-commerce AI the focus of Salesforce Agentforce updates
Salesforce updates Agentforce Commerce with AI tools for personalization.
-
Customer experience management
SAP previews AI-native systems for retailers
SAP makes AI the focus of retail vertical updates.
Search Customer Experience Definitions
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