Access Smart Subscriptions settings by navigating to WordPress admin \u2192 WooCommerce \u2192 Settings \u2192 Smart Subscriptions.<\/p>\n
Control how subscriptions work in your store and what actions customers can take.<\/p>\n
Enable Subscriptions<\/strong> – Turn subscription functionality on or off across your entire store.<\/p>\n Default Billing Period<\/strong> – Choose the default billing cycle for new subscription products: Day, Week, Month, or Year. This can be changed for individual products.<\/p>\n Default Billing Interval<\/strong> – Set how often subscriptions renew by default (e.g., every 1 month, every 2 weeks). You can override this for each product.<\/p>\n Allow Customer Cancellation<\/strong> – Let customers cancel their subscriptions from their My Account page, or restrict cancellations to admin-only.<\/p>\n Allow Customer Pause\/Resume<\/strong> – Give customers the flexibility to pause and resume their subscriptions whenever they need a break.<\/p>\n My Account Page Title<\/strong> – Customize what customers see in their account dashboard. The default is “My Subscriptions”, but you can change it to match your brand voice.<\/p>\n Automated email notifications keep customers informed about their recurring payments and subscription status changes.<\/p>\n Enable Email Notifications<\/strong> – Master switch for all subscription emails. Turn this off to disable all automated subscription notifications.<\/p>\n Admin Email Recipients<\/strong> – Enter the email addresses that should receive admin notifications (like new subscriptions or cancellations). Use commas to separate multiple addresses.<\/p>\n Send Customer Emails<\/strong> – Notify customers about important subscription events like renewals, cancellations, and payment issues.<\/p>\n Send Admin Emails<\/strong> – Keep your team in the loop with admin notifications for subscription activity.<\/p>\n Customize Email Templates<\/strong> – Want to further customize emails? Copy email templates to your theme’s Test Email<\/strong> – Before going live, send yourself a test email to make sure everything looks perfect. Choose from different email types (Subscription Created, Renewed, Cancelled, Paused, or Payment Failed) and send it to any email address.<\/p>\n No need to save settings first – the test function works immediately, making it easy to iterate on your email setup.<\/p>\n Set up intelligent payment retry logic to recover failed payments and maximize your recurring revenue.<\/p>\n Sometimes payment methods fail temporarily – a card might be at its limit, or a bank might flag a transaction. Instead of losing that customer immediately, Smart Subscriptions automatically retries failed payments to give the transaction another chance to succeed.<\/p>\n Payment Retry Attempts<\/strong> – Choose how many times to retry before giving up (1-100 attempts). The default is 4 attempts, which balances persistence with not annoying customers.<\/p>\n Retry Schedule<\/strong> – Configure when each retry happens:<\/p>\n You can adjust these timing intervals anywhere from 1 to 168 hours to match your business needs.<\/p>\n Subscription Revenue Recovery Tip:<\/strong> Most successful retries happen in the first 24-48 hours. The default schedule is optimized based on payment processing data.<\/p>\nEmail settings<\/h2>\n
\/woocommerce\/emails\/smart-subscriptions\/<\/code> directory and customize them however you like.<\/p>\nPayment settings<\/h2>\n
Retry failed payments<\/h3>\n
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Failed payment handling<\/h3>\n