Best Virtual Agent Software in 2026
Best Virtual agent software are EasyVista, Service Now ITSM, Genesys, Talkdesk, eGain, Cherwell, and HelpOnClick. Designer virtual agent for your business and carry on with the operations peacefully.
What is Virtual Agent Software?
Virtual agent software interacts with users to understand their problems, explain services and products, track their actions, etc.
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Most Popular Virtual Agent Software
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List of 20 Best Virtual Agent Software
Category Champions | 2026
Leading Context-Aware Customer Engagement Platform
Product Description
Exotel, a premier Context-Aware Customer Engagement Platform, brings together CCaaS (Cloud Contact Center), CPaaS (Communication Suite), and Conversational AI, enabling businesses to streamline customer conversations into cohesive journeys. Read More About Exotel
Exotel Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Api Integration
- Call Forwarding
- CRM Integration
- Number Masking
- Call Queuing
- Customizable Greetings
- Call Masking
- Call Conferencing
- View all Features
Dabbler
$ 111
Per 3 Months
Believer
$ 222
Per 12 Months
Influencer
$ 550
Per 12 Months
Exotel Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
EasyVista is a comprehensive IT service management solution that streamlines workflows, enhances user experience, and boosts productivity. Its intuitive interface, robust automation, and seamless integration capabilities empower organizations to efficiently manage and resolve IT issues. Read More About EasyVista
EasyVista Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Supplier Management
- Financial Management
- License Management
- Compliance Tracking
- Contract Management
- Lifecycle Management
- Reporting And Analytics
- Asset Inventory
- View all Features
EasyVista Features and Usability-Based User Satisfaction Score
Category Champions | 2026
Solution to boost your IT team’s performance
Product Description
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read More About ServiceNow ITSM
ServiceNow ITSM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Integration Hub
- Knowledge Management
- Problem Management
- Performance Analytics
- Configuration Management Database (cmdb)
- Change Management
- Incident Management
- Virtual Agent
- View all Features
ServiceNow ITSM Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Through scalable and flexible contact center virtualization, Genesys creates a great customer experience. With Genesys, it creates a powerful, virtualized customer engagement environment to route any customer interaction across your departments. Read More About Genesys
Genesys Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Automatic Call Distribution (acd)
- CRM Integration
- Email Management
- Speech Analytics
- Chatbots And Ai
- Workforce Management
- Predictive Dialer
- Real Time Dashboards
- View all Features
Genesys Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
Talkdesk is a leading cloud-based call center software in the world. Create the call center your customers and agents deserve. It reduces average handle time and increases agent efficiency with automated workflows. Read More About Talkdesk
Talkdesk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Agent Performance Analytics
- Outbound Dialer
- Voicemail Transcription
- Speech Analytics
- Call Scripting
- Predictive Dialer
- Real Time Dashboards
- Call Monitoring
- View all Features
Express
$ 25
Agent/Month
Professional
$ 65
Agent/Month
Enterprise
$ 125
Agent/Month
Talkdesk Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
eGain is the leading provider of omnichannel customer engagement software. eGain’s mature, web-native suite of customer experience solutions has enabled leading global financial service organizations to successfully deploy their eService roadmaps. Read More About eGain
eGain Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Video Chat
- Virtual Assistant
- Self Service Portals
- Multilingual Support
- Co Browsing
- Workflow Automation
- Social Media Integration
- Customer Journey Mapping
- View all Features
eGain Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Managing your project portfolio isn't easy! Cherwell project portfolio management software goes beyond simple planning and collaboration, aligning all your projects with key strategic corporate objectives with instant visibility & status across projects. Read More About Cherwell
Cherwell Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Role Based Access Control
- Issue Tracking
- Change Management
- Task Management
- Document Management
- Capacity Planning
- Collaboration Tools
- Workflow Automation
- View all Features
Starter
$ 150
Per Month
Cherwell Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
Jacada is revolutionizing customer service with its intuitive automation software, streamlining interactions and enhancing user experiences. By simplifying complex processes, Jacada empowers businesses to deliver exceptional support, reduce costs, and boost overall efficiency effortlessly. Read More About Jacada
Jacada Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- CRM Integration
- Agent Scripting
- Survey Management
- Performance Metrics
- Live Chat
- Queue Management
- Ivr / Voice Recognition
- Customer Database
- View all Features
Call Center Scripting Edition
$ 34
Per Month
Jacada Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
With award-winning AI, Nuance is cost-effective law enforcement case management software that can automate mundane tasks such as case documentation, auto-SMS sending, and timekeeping. The open-source law enforcement software can increase your revenue by 27%. Read More About Nuance
Nuance Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Document Capture
- Mobile Access
- Multi Language Support
- Version Control
- Audit Trails
- E Signature Support
- Document Search
- Access Control
- View all Features
Basic
$ 150
One Time
Nuance Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Bold360 is AI-powered live chat engagement software that is integrated with an AI chatbot and live-agent software. With 24/7 available chatbots, it provides an intuitive platform that helps derive insights that matter. Read More About Bold360
Bold360 Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Secure Data Transmission
- Chat Routing
- Analytics And Reporting
- Proactive Chat Invitations
- CRM Integration
- Agent Performance Metrics
- File Transfer
- Multi Language Support
- View all Features
Bold360 Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
By using Smart Action, automatic customer feedback software, you can send automatic review requests, turn negatives into positives, and do multi-level marketing. Its customer feedback tools contribute to your revenue generation. Read More About SmartAction
SmartAction Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Automated Customer Service
- Real Time Monitoring
- 24/7 Availability
- Text To Speech
- Customizable Workflows
- Analytics And Reporting
- Personalization
- Ai Powered Virtual Agents
- View all Features
SmartAction Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Manage and optimize your organization’s use of applications with our powerful Software Asset Management (SAM) tools. With assyst, you get deep insight into how and where your business is using software. Read More About Axios
Axios Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Mobile Access
- Automated Rebalancing
- Multi Currency Support
- Portfolio Management
- Scenario Analysis
- Audit Trail
- Fee Management
- Trade Order Management
- View all Features
Axios Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Inference Studio is a user-friendly, browser-based platform that empowers you to design and manage virtual agents effortlessly. With its intuitive drag-and-drop interface, you can automate routine tasks, enhancing efficiency and freeing up your team for higher priorities. Read More About Inference Studio
Inference Studio Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Whispering
- Voicemail
- Call Barging
- Call Transfer
- Number Porting
- Click To Call
- Call Queuing
- Call Analytics
- View all Features
Inference Studio Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
HelpOnClick is popular live chat software. It is completely focused on providing small and medium businesses with affordable and simple web solutions, helping them evolve into market giants. HelpOnClick facilitates support teams to provide real-time online assistance to clients with the help of a chat... Read More About HelpOnClick
HelpOnClick Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customizable Chat Widget
- Chat History
- Visitor Banning
- Offline Messaging
- Proactive Chat Invitations
- Ssl Encryption
- Canned Responses
- Pre Chat Forms
- View all Features
HelpOnClick Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
isLucid is a single place to manage your Microsoft Teams meetings, information, and transcripts with an inbuilt AI virtual meeting assistant. Read More About isLucid
isLucid Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Q&a Sessions
- Breakout Rooms
- Multi Language Support
- Audience Engagement Tools
- Chat Functionality
- Mobile Access
- Automated Email Reminders
- Live Polling
- View all Features
Daily Stand-Up
$ 119
Per Month
Team
$ 239
Per Month
Sales
$ 549
Per Month
30-Day Free Trial
$ 0
Per Month
isLucid Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media, and WhatsApp in one place. Read More About Ozonetel CloudAgent
Ozonetel CloudAgent Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Conferencing
- Call Transfer
- Interactive Voice Response (ivr)
- Api Integration
- Call Queuing
- Call Recording
- Skill Based Routing
- Call Barging
- View all Features
Ozonetel CloudAgent Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
KLoBot is a DIY Bot Builder Platform that allows your organization to create text and voice-based conversational chatbots within minutes using an easy drag-and-drop skill interface, giving your bot instant superpowers to use across your favorite channels. Read More About KLoBot
KLoBot Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Automated Responses
- Scalability
- Live Chat Handoff
- Pre Built Templates
- Multi Channel Support
- User Authentication
- Sentiment Analysis
- Voice Recognition
- View all Features
KLoBot Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Nuacem AI is not just a chatbot platform, we are the world's first and only Conversational AI-powered Cognitive Customer Engagement platform that can fully amplify customer experience on Text, Voice & Video leveraging proprietary and advanced WhiteboxNLU Engine. Read More About Nuacem AI
Nuacem AI Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Emotion Detection
- Data Export
- Keyword Spotting
- Call Summarization
- Topic Segmentation
- Customer Insights
- Performance Metrics
- Customizable Dashboards
- View all Features
Nuacem AI Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Our AI-powered personalized e-learning solution enhances the clinical skills and knowledge of resident doctors, helping them adapt to the U.S. medical system through targeted training, mentorship, and ongoing support. Read More About APPNA
APPNA Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Automated Reminders And Notifications
- Single Sign On (sso) Support
- Role Based Access Control
- Real Time Progress Tracking
- Multilingual Support
- Compliance Audit Trail
- Mobile Compatibility
- Customizable Compliance Courses
- View all Features
APPNA Features and Usability-Based User Satisfaction Score
Emergents | 2026
The #1 Custom AI Voice Agents for Enterprise Apps
Product Description
MirrorFly's AI Voice Agent is a customizable voice automation software that lets businesses embed AI voice and video features into any app or website. This white-label solution comes with 1000s of features including natural conversations and automated replies. Read More About MirrorFly AI Voice Agent
MirrorFly AI Voice Agent Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Natural Language Understanding
- Seamless Integration With CRM
- Api And Sdk Access
- Interactive Voice Response (ivr)
- Scalable Cloud Infrastructure
- Multi Language Support
- Omnichannel Support
- Contextual Conversation Handling
- View all Features
MirrorFly Essentials
$ 399
Full/Single User
MirrorFly AI Voice Agent Features and Usability-Based User Satisfaction Score
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