Server Technology Product Support & Downloads
Important note for customers using DCPDU, PRO3X & PRO4X PDU models with Xerus™ platform:
We have identified a critical issue in the PDU firmware version 4.0.0 and later. Due to features introduced in 4.0.0 and later firmware, the flash write frequency on ServerTech PRO3X and PRO4X PDUs with Xerus controllers may cause flash wear, leading to long-term reliability and performance issues. This does NOT affect the PDU outlet power state. An upgrade to Xerus Firmware v4.3.13 or later is required to reduce flash write cycles and mitigate this potential issue. Please prioritize this firmware upgrade in your operations.
Please
click here for more information, or contact the technical support team. We strongly recommend that all customers with these products upgrade PDUs to this firmware as soon as possible.
CVE-2021-44228 Apache Log4j2 Vulnerability
Server Technology products are not affected by the recently uncovered CVE-2021-44228 Apache Log4j2 vulnerability. CDU, PRO1, PRO2, and PRO3X do not use Java or the Log4j utility described in the CVE.
https://nvd.nist.gov/vuln/detail/CVE-2021-44228
Please contact our technical support team with any additional questions.
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At Server Technology, we pride ourselves in going the extra mile for customers. Whether it's our expert customer support staff talking you through technical issues or our vast library of product documentation, our goal is to help you Stay Powered, Be Supported and Get Ahead. Now, with our new Customer Support Portal, we're providing an even simpler way for you to get answers to your toughest questions. Solutions to the most common issues are a simple click away. Let's get started.
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Online Support
With Server Technology's new help desk, you'll get immediate answers to your top technical questions with the click of your mouse. If you don't find what you need, please request a customer account or sign in to submit your support ticket. -
Firmware Downloads
Looking for the latest firmware for your Server Technology Rack PDU? Find a complete list of switched and smart Rack PDU firmware downloads here.New Firmware Available
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Warranties, Returns, and End-of-Life Product Information
At Server Technology, comprehensive product support starts from the day of purchase. All PDUs are shipped with a standard two-year warranty. Extended warranty support and service plans are also available for purchase.
Questions?
Call Servertech's highly experienced support staff at 1-800-835-1515. For technical support requests, check the Help Desk, or submit a support ticket from your dashboard.