{"id":351,"date":"2019-12-10T16:16:07","date_gmt":"2019-12-10T15:16:07","guid":{"rendered":"http:\/\/samuelson.regenreich.com\/?page_id=351"},"modified":"2021-10-01T11:35:34","modified_gmt":"2021-10-01T09:35:34","slug":"backpro-support","status":"publish","type":"page","link":"https:\/\/www.samuelson.de\/samuelson-support\/backpro-support\/","title":{"rendered":"BackPro"},"content":{"rendered":"

[vc_row css_animation=““ row_type=“row“ use_row_as_full_screen_section=“no“ type=“full_width“ angled_section=“no“ text_align=“left“ background_image_as_pattern=“without_pattern“ css=“.vc_custom_1580399038148{margin-bottom: -1px !important;background-color: #6ecdb6 !important;}“ z_index=““][vc_column][vc_row_inner row_type=“row“ type=“grid“ text_align=“left“ css_animation=““][vc_column_inner width=“1\/2″][vc_empty_space][vc_column_text]<\/p>\n

Support<\/span> f\u00fcr Ihre Samuelson Produkte<\/h1>\n

Ob ERP-System oder Kassenl\u00f6sung, haben Sie Fragen, Probleme oder Erweiterungsw\u00fcnsche, finden Sie hier auf schnellstem Weg Zugang zu professionellem Support. Gern helfen wir auch per Fernzugriff \u00fcber Teamviewer.[\/vc_column_text][vc_empty_space][\/vc_column_inner][vc_column_inner width=“1\/2″][vc_single_image image=“2216″ img_size=“full“ alignment=“right“ qode_css_animation=“element_from_fade“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=““ row_type=“row“ use_row_as_full_screen_section=“no“ type=“full_width“ angled_section=“no“ text_align=“left“ background_image_as_pattern=“without_pattern“][vc_column][vc_row_inner row_type=“row“ type=“grid“ text_align=“left“ css_animation=““][vc_column_inner width=“2\/3″][vc_empty_space][vc_column_text]<\/p>\n

Support f\u00fcr das ERP-System Samuelson BackPro<\/h2>\n

Bei komplexen, individualisierten\u00a0<\/strong>ERP-Systemen sehen wir gern genauer hin<\/strong>\u00a0<\/strong><\/p>\n

Der Support f\u00fcr die B\u00e4ckereisoftware BackPro ist vertraglich individuell geregelt und l\u00e4uft meist \u00fcber den Fernzugriff per Teamviewer.<\/p>\n

N\u00e4here Informationen erhalten Sie als Kunde u.a. direkt bei den Produkteinweisungen innerhalb unserer BackPro-Schulungen.<\/p>\n

Samuelson bietet f\u00fcr seine ERP-L\u00f6sungen Dynamics 365 Business Central und Samuelson BackPro Servicepl\u00e4ne analog denen von Microsoft an. Diese gelten w\u00e4hrend des gesamten Lebenszyklus der Produkte.<\/p>\n

 <\/p>\n

\n\n\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Technische Updates, Servicepatches und Hotfixes<\/td>ja<\/td>\n<\/tr>\n
\u00dcbernahme des Microsoft Life Cycle Zusage in die Life Cycle f\u00fcr BackPro<\/td>ja<\/td>\n<\/tr>\n
Zugesicherte Reaktionszeiten bei Problemmeldungen<\/td>ja<\/td>\n<\/tr>\n
Garantieverl\u00e4ngerung f\u00fcr Produkte und Dienstleistungen auf die Laufzeit der Maintenance-Vertr\u00e4ge<\/td>ja<\/td>\n<\/tr>\n
Aktive Benachrichtigungen \u00fcber Status\u00e4nderungen zu Problemmeldungen<\/td>ja<\/td>\n<\/tr>\n
Regelm\u00e4\u00dfige Informationen zu Produktneuerungen<\/td>ja<\/td>\n<\/tr>\n
Zugang zur Microsoft Customer Source<\/td>ja<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][vc_empty_space][\/vc_column_inner][vc_column_inner width=“1\/3″][vc_empty_space][vc_column_text]<\/p>\n

Hotline f\u00fcr den Samuelson BackPro-Support<\/h2>\n

Hilfe f\u00fcr BackPro-Kunden \u00fcber die Dynamics 365 Business Central-Hotline:<\/h3>\n

Mo.-Fr. von 08:00 Uhr bis 17:00 Uhr<\/p>\n

Tel:\u00a0+49 30 \/ 306 739 191<\/a><\/p>\n

BusinessCentralSupport@samuelson.de<\/a>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n

Fernzugriff per TeamViewer:<\/h2>\n

[\/vc_column_text][vc_single_image image=“352″ img_size=“full“ onclick=“custom_link“ qode_css_animation=““ link=“https:\/\/get.teamviewer.com\/aft9xe3″][vc_empty_space][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=““ row_type=“row“ use_row_as_full_screen_section=“no“ type=“full_width“ angled_section=“no“ text_align=“left“ background_image_as_pattern=“without_pattern“ css=“.vc_custom_1575394278602{background-color: #6ecdb6 !important;}“ z_index=““][vc_column][vc_row_inner row_type=“row“ type=“grid“ text_align=“left“ css_animation=““][vc_column_inner][vc_widget_sidebar sidebar_id=“Testimonials“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=““ row_type=“row“ use_row_as_full_screen_section=“no“ type=“full_width“ angled_section=“no“ text_align=“left“ background_image_as_pattern=“without_pattern“ css=“.vc_custom_1580399038148{margin-bottom: -1px !important;background-color: #6ecdb6 !important;}“ z_index=““][vc_column][vc_row_inner row_type=“row“ type=“grid“ text_align=“left“ css_animation=““][vc_column_inner width=“1\/2″][vc_empty_space][vc_column_text] Support f\u00fcr Ihre Samuelson Produkte Ob ERP-System oder Kassenl\u00f6sung, haben Sie Fragen, Probleme oder Erweiterungsw\u00fcnsche, finden Sie hier auf schnellstem Weg Zugang zu professionellem Support. Gern…<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":1868,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-351","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.samuelson.de\/wp-json\/wp\/v2\/pages\/351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.samuelson.de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.samuelson.de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.samuelson.de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.samuelson.de\/wp-json\/wp\/v2\/comments?post=351"}],"version-history":[{"count":0,"href":"https:\/\/www.samuelson.de\/wp-json\/wp\/v2\/pages\/351\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.samuelson.de\/wp-json\/wp\/v2\/pages\/1868"}],"wp:attachment":[{"href":"https:\/\/www.samuelson.de\/wp-json\/wp\/v2\/media?parent=351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}