FOR URGENT SECURITY CONCERNS

For your protection, please immediately report lost or stolen cards, lost or stolen devices, compromised cards or mobile devices, unauthorized transactions or other urgent matters via our 24/7 hotlines for real-time assistance:

  •  RCBC Customer Care: (02) 8877-7222 |  customercare@rcbc.com
  •  Domestic Toll-Free: 1-800-10000-7222 (via PLDT)
  •  International Toll-Free: (International access code) +800-8888-7222

  •  RCBC Credit Cards: (02) 8888-1888, Toll free: 1-800-10-888-1888

For emails sent to customercare@rcbc.com you can expect a response from one of our officers within 2 to 3 banking days. To ensure a smooth and timely process, please refrain from sending follow-up, multiple, or duplicate emails at this time.

Manage Your Account Instantly

For faster service, we encourage you to use the RCBC Pulz app to manage your banking needs anytime. You can instantly:

  •  Lock and Unlock your cards
  •  View your account balance and transaction history
  •  Transfer funds and pay bills
  •  Convert credit card transactions to installments

Download RCBC Pulz:

Apple App Store: h‌t‌t‌p‌s‌:‌/‌/‌p‌l‌a‌y‌.‌g‌o‌o‌g‌l‌e‌.‌c‌o‌m‌/‌s‌t‌o‌r‌e‌/‌a‌p‌p‌s

Google Play Store: h‌t‌t‌p‌s‌:‌/‌/‌a‌p‌p‌s‌.‌a‌p‌p‌l‌e‌.‌c‌o‌m‌/‌p‌h‌/‌a‌p‌p‌/‌a‌p‌p‌l‌e‌-‌s‌t‌o‌r‌e‌/

Specific Departmental Contacts

If your concern is related to a specific product, you may reach these departments directly:

  •  RCBC Credit Cards: e‌m‌a‌i‌l‌@‌s‌e‌r‌v‌i‌c‌e‌.‌r‌c‌b‌c‌b‌a‌n‌k‌a‌r‌d‌.‌c‌o‌m | (02) 8888-1888
  •  RCBC Salary/Personal Loans: l‌o‌a‌n‌s‌s‌e‌r‌v‌i‌c‌e‌s‌@‌r‌c‌b‌c‌b‌a‌n‌k‌a‌r‌d‌.‌c‌o‌m | (02) 8888-1895


 

By submitting this online form, I hereby authorize RCBC and its Affiliates, its employees, duly authorized representatives, and third party service providers, and consent to the use and processing of my personal information to contact me with marketing or promotional information regarding financial, insurance products and studies/surveys to be conducted by the Company through phone call, mail, email, SMS or any type of electronic message. This authorization and consent shall, unless earlier revoked by me, continue to have effect until expiration of the retention limit set by laws and regulations.
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