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The Complete AI Platform for Government Services

From intake to resolution, manage the complicated demands of government services with one connected platform.

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The ROI of AI Guide

THE PROBLEM

Fragmented and Broken Service Operations

Most government service operations are disconnected across departments, systems, and communication channels. This leaves staff overworked, residents underserved, and leaders without insights to improve operations.
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Polimorphic offers governments practical ways to apply AI to real service problems. This bridges systems without replacing tech and changing how work is done. Results start with rapid relief for front-line staff and ensures reliable service that holds up under pressure.

SELF-SERVICE ACROSS CHANNELS

A Step Into the Future

Faster than a resident can navigate through a phone tree, Polimorphic can answer questions, route calls, take voicemails, or resolve common issues. Residents get fast help anytime from any device. Staff stay focused and handle surges in demand, gracefully.

We now provide levels of service that would have been out of reach before, including nights, weekends, and multilingual support.

Colin Kennedy - City Manager, City of Newport, RI

Workflow Orchestration

Fast and Reliable Turnaround Times

Many requests are routed manually, lost across systems, delayed by resubmissions, or stuck with no visibility. Staff chase emails and phone calls just to find where work stalled and nobody wins.
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Polimorphic handles requests end to end, simplifying coordination across teams and systems. Ownership is clear, submissions are error free, status remains visible, payments are accurate and easy, and requests do not stall or bounce between teams.

What this means:

Works across planning, public works, finance, recreation, and more

Eliminates silos + unifies wokflows

Leadership gains real-time visibility across departments

We have an office standard of a two-day turnaround for requests, but we’re able to get to them in half that time.

Emily Jones - Director of Operations, Tooele County, UT

New level of Insights

Positive Feedback Loops

Implementations often fall short of improving government service because staff don’t have time to maintain them well. Interactions get lost and undocumented, resulting in unreliable service analytics built on bad data.
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With Polimorphic’s CRM, every question, interaction, and step of service delivery is captured in a real-time record of demand and service performance. This gives leaders operational control and the visibility to proactively improve service with confidence.

Each and every client gets a dedicated Customer Success Manager in their state or region to contribute strategic support and capacity year round.

Our team of advanced AI engineers listen to your ideas and observations, and address any problems in real-time during your business hours

Polimorphic is all the rage. AI for government is hard, but they make it easy and delightful for both staff and residents.

John Doe, VP of Marketing

Real Impact You Can Measure

Modernizing service delivery shouldn’t take years, and with Polimorphic, it doesn’t. Agencies using Polimorphic see faster response times, fewer inbound calls, and quicker case resolution, typically within the first weeks of going live.

Population

100,000 residents

Calls and Emails Received

750 per week

Resident Time Saved

Hours Saved per Year

Staff Time Saved

Hours Saved per Year

Time to 100% ROI

Months

PROUD INVESTORS IN TEAM AND RELATIONSHIPS

A True Partnership Model

We partner with clients to implement, integrate, and co-create the future of government service uniquely to their needs.

Each client gets a dedicated Customer Success Manager to contribute strategic support and capacity year round.

Polimorphic exemplifies what a true partnership should be: personable, professional, and deeply invested in shared success.

Jess Savidge - Administrative and Communications Manager, Town of Palm Beach, Florida

THE FUTURE OF GOVTECH IS INTEGRATED

More than a chatbot: A True Knowledge Engine and Ontology

Every department operates differently, but your service experience shouldn’t. Polimorphic adapts to each workflow while creating one system of record across the agency.

What this means:

Works across planning, public works, finance, recreation, and more

Eliminates silos + unifies wokflows

Leadership gains real-time visibility across departments

Polimorphic is all the rage. AI for government is hard, but they make it easy and delightful for both staff and residents.

John Doe, VP of Marketing

The AI 50

Polimorphic was named to the inaugural AI 50 list by the Center for Public Sector AI, recognizing organizations transforming government through artificial intelligence and modern service delivery.

Answering Newport

When Colin Kennedy became Newport, RI’s City Manager, residents were stuck in a loop of unanswered calls and questions. Polimorphic helped the City launch a new service strategy that reduced complaints and delivered a cleaner, more responsive digital experience.

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1 in 3 in New Jersey

A major shift is underway in New Jersey. One in three residents now has access to faster, more accessible government services powered by Polimorphic partnerships, turning early innovation into statewide momentum.

Disaster Recovery

After Hurricane Helene impacted Polk County, North Carolina, local officials faced urgent recovery challenges with limited resources. Polimorphic helped streamline response efforts, from damage assessments to debris cleanup, enabling faster action when it mattered most.

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Service First

Every municipality deserves the ability to meet residents where they are. The Polimorphic Service-First Award recognizes cities and counties leading with empathy, accessibility, and modern digital service delivery.

See the Winners

Opening New Doors

AI-powered voice and multilingual access remove barriers to service. Residents can interact in their preferred language, get answers faster, and connect with government more confidently while agencies reduce interpreter costs.

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Mission-Driven Milestone

Polimorphic’s latest funding round, led by General Catalyst, marks a milestone in our mission to make public service easier, faster, and more human for governments and the communities they serve.